Slashdot Mirror

Longtime Slashdot reader Stunt Pope writes: Customer Feedback surveys are now near-ubiquitous, subjecting us all to near-Black Mirror-esque pursuit to "rate your experience" for everything from going to the bank to ordering a pizza. Thanks to The Curse of Goodhart's Law, all of these surveys are beyond useless and even damaging. Mark Jeftovic writes in a blog post: "The shop/hire-rate-reward feedback loop has become baked-in to some systems. Many live marketplaces incorporate these feedback transactions into ratings, which then become a score which then impacts future prospects of whomever is being rated. And that's where the trouble starts. There is a point where this stops being useful and the knock-on effects of a ratings system predicated on feedback results becomes counter-productive. That point is when the ratings become targets. When a company decrees 'All customer feedback ratings must score a minimum of X, or else...' the company has just commenced the process of invalidating and corrupting all useful information to be gleaned from that feedback/survey process. A label which captures this concept is 'Goodhart's Law' -- after economist Charles Goodhart, who posited in essence that 'when a measure becomes a target, it becomes useless.'"

Stunt Pope writes "Back when the City of London Police issued those 'takedown requests' to domain registrars, most complied. However, as previously reported here, easyDNS didn't. A bunch of the taken-down domains wanted to move to easyDNS. One problem: their registrar wouldn't let them. It took awhile, but easyDNS fought it. They've finally gotten a ruling (PDF) under the ICANN policy that ordered the hostage domains transferred."

Stunt Pope writes "Back when the City of London Police issued those 'takedown requests' to domain registrars, most complied. However, as previously reported here, easyDNS didn't. A bunch of the taken-down domains wanted to move to easyDNS. One problem: their registrar wouldn't let them. It took awhile, but easyDNS fought it. They've finally gotten a ruling (PDF) under the ICANN policy that ordered the hostage domains transferred."

Stunt Pope writes "This morning, Toronto-based domain registrar easyDNS received a request from the City of London (UK) police demanding that they summarily take down a BitTorrent search site based out of Singapore — or else they would 'refer the matter to ICANN' — suggesting easyDNS could lose its accreditation. The police further directed easyDNS to point all traffic for the domain to an IP address that promoted competing commercial online music services based out of London, UK." easyDNS raises some important questions in the blog post they put up after receiving the request. Quoting: "Who decides what is illegal? What makes somebody a criminal? Given that the subtext of the request contains a threat to refer the matter to ICANN if we don't play along, this is a non-trivial question. Correct me if I'm wrong, but I always thought it was something that gets decided in a court of law, as opposed to 'some guy on the internet' sending emails. While that's plenty reason enough for some registrars to take down domain names, it doesn't fly here."

First time accepted submitter ausrob writes "Domain seizures are nothing new, but this particular case is interesting. The Department of Homeland Security has seized a domain name registered outside of the U.S., by individuals who are not American citizens, and who registered with a Canadian registrar. From the article: 'The ramifications of this are no less than chilling and every single organization branded or operating under .com, .net, .org, .biz etc needs to ask themselves about their vulnerability to the whims of U.S. federal and state lawmakers (not exactly known their cluefulness nor even-handedness, especially with regard to matters of the internet).'"

kdawson writes "EasyDNS, a DNS and hosting provider, was mistakenly identified in press accounts as the entity that knocked wikileaks.org off the Net. It wasn't them, it was EveryDNS, a completely separate outfit. EasyDNS suffered a series of online reprisals as the false attribution spread. When WikiLeaks approached them to add to the robustness of their DNS support, EasyDNS said yes." And just to be fair on the disclosure thing- I've been using EasyDNS for many many many years and have always had great service, so I just thought it was cool that they stand up for the cause.