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Domain: telstra.com.au

Stories and comments across the archive that link to telstra.com.au.

Stories · 3

  1. Stephen Elop New Chief Innovator For Australia's Telstra

    Tech · Australia · · posted by timothy · from the telstra's-famous-customer-satisfaction dept. · 110 comments
    Freshly Exhumed writes: The former Microsoft executive excoriated by some industry watchers for the collapse of Nokia Mobile Phones, Stephen Elop, has re-emerged down under. Telstra says Elop is being appointed to the new role of Group Executive Technology, Innovation and Strategy, "leading Telstra's strategy to become a world class technology company" (stop giggling, you in the back row). Telstra cites Elop's "deep technology experience" and "innate sense of customer expectations."

  2. Telecommunication Customer Service Worldwide

    Money · · posted by ryuzaki0 · from the leveled-playing-field? dept. · 298 comments
    imin8r writes " Whirlpool writes that an Telstra, Australia's largest Telco (who also happens to own all wholesale access to ADSL in Australia), had rejected an ADSL user's application from a small ADSL provider, but subsequently accepted their own ADSL application from the same user. The funny thing is, the smaller ISP sells exactly the same service as Telstra as they are a Telstra reseller. Both providers use the same line, same exchange and same equipment. However, the story doesn't end there. When Telstra was approached by the aggrieved user explaining what had happened, Telstra offered him a settlement to keep quiet. When he didn't, they disconnected his already connected ADSL service. One of the arguments for Telstra's bad track record with customer service is the fact that they were previously government owned but are now partly privatised (and listed on the stock exchange). As a result they own a lot of the infrastructure which has been paid with by taxpayers money, but any new Telco players still need to use a lot of Telstra's infrastructure. I'd like to know whether full de-regulation of the telecommunication industry in the United States has benefited customer service and also what effect it has had on providing innovative services. "

  3. Broadband Net Access Down Under?

    Ask · News · · posted by Cliff · from the faster-than-a-speeding-modem dept. · 22 comments
    munchkin_tr asks: "With the introduction yesterday of ADSL into Australia, at 64kB/sec (carefully phrased as 512 kbps/sec) load rate on the unlimited plan for close to $50 U.S. ($89 Australian including goods and services tax) per month, does this compare with other countries' DSL services? A 1.5mbps option is availible but limited to 500mb's data download per month. The information is available here and please have a look at the "Acceptable Use" Policy, if you can find it on the site. I found it to be hidden on the Telstra Big Pond Advance Web site. No starting up a Quake listen server - your service will be suspended till the end of your contract!" Are there any readers from Australia who have comments and concerns on this? Please share them here.

    "From what I've heard about DSL overseas what we are being offered here in Australia sounds like a pittance. But am I kidding myself - it will kick hell out of my 56k modem! The other broadband option availible is Optus@Home cable at 100k/sec download for around $38US or $60 Australian per month. Unfortunately it is limited to the limited roll-out of Optus Cable in Australia. What does /. think?"