Nintendo Downplays Reports of 3DS Flaws
RedEaredSlider writes "Shorty after the US launch of Nintendo's last portable console, 3DS owners have begun reporting issues with the device. In one case, dubbed the 'black screen of death,' users reported instances where their 3DS screens grew black shortly before their consoles became unresponsive. Other owners documented errors involving a screen instructing them to restart their systems. Nintendo has taken notice of the issues, and offered 3DS users a fix for the error. 'If anyone is experiencing any problems with their Nintendo 3DS console, we recommend that in the first instance they download and install the latest system update, now available online,' the company said in a statement."
The 3DS's launch was reportedly more successful than the DSi's. iFixit did a nice teardown of the device a while back, and Nukezilla's Peter Silk put the screen under a microscope.
users reported instances where their 3DS screens grew black shortly before their consoles became unresponsive
That happens to me all the time. Then I charge the battery.
Er, they released a firmware update to fix the software issue, and while they did say they haven't gotten all that many complaints about the hinges, they do appear to be fixing/replacing them for people with a bad hinge.
'Downplays' may be putting it a bit too strongly.
I picked up my 3DS at UK launch on Friday. So far, I've had a single black-screen (which happened on quitting a game), which isn't a major irritation. The hinges, however, are very, very loose - if the thing isn't in the "full open" position, it tends to either flop towards that or to flop closed. Other than that, it feels like a fairly nice piece of kit, rather than the "plastic toy" feel you got from the DS.
The biggest problem for me has been headaches associated with even the mildest 3d settings. I've made a more detailed post about that (and other experiences with the machine more generally) in my journal, though it may be a bit on the tl;dr side.
Obviously, turning the 3d off solves this problem, but that does leave you with a machine that is basically an expensive and slightly underpowered PSP with a touchscreen.
Ah, plenty of options for jailbreaking then... ^_^
Sony Ericsson is trying to launch the Xperia Play gaming-phone-combo-doohickey in the UK without (m)any devices (stuck in shipping or some such). Three of the biggest mobile chains already delayed - not a great start: http://psp2roundup.blogspot.com/2011/03/xperia-play-launch-round-up.html
If he's the Walrus then can I be a penguin please?
Granted, the first thing I did when I took it out of the box was update it, so perhaps that's why.
What do I know, I'm just an idiot, right?
I tried the 3DS at the store yesterday. I kept seeing 1.5 of everything no matter where I positioned my head. And my eyes began to hurt. For brief moment the screen did look deeper, but... so what?
I also crashed my plane into a tree.
I've actually used the 3DS for multiple days in a row now and all of these problems haven't occurred to me. As long as you install the online firmware upgrade (which might later be included out-of-the-box) you don't get those errors, and many of the build quality errors with 3DSs are, as always, just vocal minorities. Is it really that hard, even for people that don't have Wi-Fi at their home, to download a simple firmware upgrade? There's libraries, restaurants and such all over the place with Wi-Fi that you could use. Nintendo didn't include this update with launch 3DSs because they figured out the flaw after they began manufacturing; would you have preferred that they didn't offer an update that fixed the problem?
As far as battery life goes, who in the world needs to play a game for more than 3-5 hours at a time, especially on a portable device? The 3DS even encourages you to not play for too long by acting as a pedometer, with which you can spend coins you get every 100 steps on unlockable items in the games you buy. Yes, it's not the super-long battery life we're used to, but it's more than enough.
I swear, what is it with all of the 3DS hate in the media? It's like they're trying to cause controversy over the 3DS for little reason besides ad views. The 3DS is a wonderful gaming machine and I've found absolutely no problems with it (though the d-pad squeaks a bit if you use it for something heavy like Street Fighter).
"Our country is not nearly so overrun with the bigoted as it is overrun with the broadminded." -Archbishop Fulton Sheen
The fix for many of the black screens is to reformat the included SD card with FAT32. 3DS games and the system actually use the SD card pretty frequently, and I don't think whatever mechanism that formatted and shoved SD cards into the slots on the assembly line did a thorough job or something.
It looked like this. Same issues with loose parts and headaches.
It's too bad we never see actual numbers on things like this. I haven't encountered either black screens or headaches while using the 3DS. I'd be curious to know what percentage of users have them, but all there is to go on right now is the "some people on the internet" metric.
users reported instances where their 3DS screens grew black shortly before their consoles became unresponsive
That happens to me all the time. Then I charge the battery.
Sega lost the handheld race to Nintendo because Game Gear's battery life was far inferior to that of Game Boy. Sony lost the same way when the first PSP's battery didn't meet expectations that the GBA SP and the DS had built up. Reports are that the 3DS is the next Game Gear in this respect.
Nintendo has probably the best customer service of all three major players in the console market
This is true up to the point when a customer becomes more than a customer. When a customer wants to step up to making games or at least mods, Microsoft has that market cornered with App Hub and Xbox Live Indie Games. Nintendo has only WarioWare DIY, which some critics have called too little too late.
So you spend alot of money on a device you wont use much at all now? Why didn't you play the 3DS at a store before you bought it?
Nintendo didn't have Wii demo units in stores for several months. GamePark Holdings still hasn't got any demo units of its GP2X family products into any store in the Fort Wayne, Indiana, area that I've ever seen. Nor can I find Archos 43 or Nokia N900 in stores.
The first thing I did was update the firmware it when I got it on Sunday so that I could see the "OK Go" video. I never saw the "bsod" requesting that you power off and on again until yesterday when I was playing Ghost: Recon for the first time. I just saw it again today, also while playing Ghost:Recon. The exact wording is "An error has occurred. Hold down the POWER button to turn off the power, then turn it on and try again. For help, visit support.nintendo.com."
I just looked for another update, and there is none.
So the issue still exists with all current patches applied, and seems to show up in Ghost:Recon, at least for me.
To display 3D the system has to calculate and render each frame twice, from two slightly different vantage points. So effectively, it is running at double the nominal frame rate. In addition, to maintain screen brightness when each eye is getting only half the light, the backlight needs to be twice as bright, which also consumes more power.