"ExamSoft" Bar Exam Software Fails Law Grads
New submitter BobandMax writes ExamSoft, the management platform software that handles digital bar exam submissions for multiple states, experienced a severe technical meltdown on Tuesday, leaving many graduates temporarily unable to complete the exams needed to practice law. The snafu also left bar associations from nearly 20 states with no choice but to extend their submission deadlines.
It's not the first time, either: a classmate of mine had to re-do a state bar exam after an ExamSoft glitch on the first go-'round. Besides handling the uploading of completed exam questions, ExamSoft locks down the computer on which it runs, so Wikipedia is not an option.
"leaving many graduates temporarily unable to complete the exams needed to practice law."
And that's a bad thing, because ... ?
" locks down the computer on which it runs" - does it lock down your phone and Glass too?
Besides handling the uploading of completed exam questions, ExamSoft locks down the computer on which it runs, so Wikipedia is not an option.
Yeah, that'll work, because nobody has internet capable cellphones, secondary machines or even Virtual Machines.
Sue the bastards... but they might need to hire a lawyer to do it.
"...leaving many graduates temporarily unable to complete the exams needed to practice law."
I guess that's what we call Artificial Intelligence.
Achille Talon
Hop!
If law graduates are trying to use Wikipedia as a trustable information source, I'd be far more amusing to MITM it and serve intentionally incorrect articles for the subjects being questioned.
I hope they have a good EULA ;-)
If we can't trust these applicants to take the test honestly, how can we trust them to act as officers of a court?
the computer reached sentience and realized that it would create more lawyers, so it committed suicide?
Oh wait... they haven't passed the bar yet.
"A door is what a dog is perpetually on the wrong side of" - Ogden Nash
So I took the NY Bar yesterday and can validate this is all true.
This thread has seen a lot of jokes, but just to put things in perspective:
This software costs $100 for a one time use accounting for two 3 hour sessions. Furthermore, it is bound to your computer, so if you need to transfer it, you need to pay for an additional license.
The software is not complex. It has exactly 3 main functions:
1. Provide limited word processing functionality
2. Lock the user out of other programs
3. Automatically upload the answer files to Examsoft servers upon closing.
At my administration of the exam, there were perhaps 1000 people. Mine was in Albany, but there were also administrations in NYC (the largest), Buffalo, and I think one other location. So say 5000 people. Several other states were offering their bar exam with Examsoft on the same day, so lets be generous and say there were 50,000 students who needed to upload files over the course of an evening. The files uploaded consisted of 2 250k files in their proprietary format. So we are talking 25 whopping Gigabytes TOTAL being thrown at them. And they were paid roughly $5M for one day of testing. Also, bear in mind, that there is a winter administration as well, albeit with fewer candidates, and that Examsoft is used for many other types of test as well, so their yearly gross is probably well into the 8 figures.
Yet somehow, they didn't have the bandwidth/and/or the server capacity to handle the connections or puny amount of data being thrown at them? This is unacceptable by any business standard. And they have been the exclusive provider of this service for years, so it's not like they had no notice of what kind of volume they should be prepared for!
I personally paid $300 just to take this exam ($200 to NY for the exam itself, easily one of the cheapest fees among the states, + $100 for Examsoft). I also spent about $1000 in travel expenses. After many tries, I apparently managed to upload the files (my software said they failed, but I received confirmation emails saying they had succeeded). Examsoft can't confirm either way whether data corruption has occurred. If they did not manage to upload in one piece, my exam will have automatically failed by the Bar's standards, a decision which is unappealable. So I will be out my financial investment, close to two months of study time, as well as 6 months in lowered earning potential SINCE I WON'T BE LICENSED.
This was a massive, massive failure, and I will frankly be shocked if multiple lawsuits aren't filed against Examsoft over this.
... So the end result is fewer lawyers in the world?
That's not a bug. It's a feature.
Shows you just how much of an unjust, deeply shackled, and corrupt society you live in. At least I can find state law online these days. I can go through the thousands upon thousands of pages myself if I need to.
there exam taking best practices (including disabling antivirus programs) and NO VM??? on your own hardware?
My wife was one the exam takers affected by the examsoft upload issue. I'm not sure that most people understand how much stress is on this test. My wife literally spend 9 hours a day, 7 days a week for 10 weeks studying for this test. This is the second time she's taken it because she went to school part time and has had two kids during that time and she just barely missed the pass line on her first go around. The stress is beyond immense because 3-5 years of school are rendered meaningless unless she can pass this test. It is a hazing ritual of the most sickening degree. I guarantee that if all practicing attorneys had to take the test in two weeks, there would be a less than a 15% pass rate.
So suffice it to say, worrying that you can't upload your exam responses immediately after you write them is incredibly fucking frustrating. "What if my hard drive crashes", "what if my laptop gets stolen out of my hotel room". There is no way to upload the answers as an encrypted file to a 3rd party (gmail, dropbox, etc). You can only upload them to Examsoft. For someone who has so much riding on this stupid fucking test, it is infuriating. Oh, did I mention it is a two day test? Guess when she had to upload her answers... AFTER THE FIRST DAY. Instead of relaxing or continuing to cram for day two. she has to spend the ENTIRE FUCKING NIGHT worrying about being able to get her fucking answers upload.
Oh, did I mention that every test taker has to pay $120 directly to Examsoft for the "privilege" of using their piece of shit software? (In addition to the $1000+ she had to pay to the state bar). She had to pay the $120 six weeks ago. They knew EXACTLY what the load should have been. There were 12,000 people in New York state ALONE. Extrapolating out, if there were ~200,000 test takers (a high overestimate) and each file was 200kb, Azure blob storage would charge $2.45 to accept and store the data for a month. Not $2.45 per exam. TWO DOLLARS AND FORTY FIVE CENTS TO STORE ALL 200,000 exams. Fuck. I wish I didn't read this
In conclusion. FUCK EXAMSOFT, I hope someone starts a class action suit.
It's actually interesting that the bar exam is administered using software running on somebody's personal computer. All the computer based tests I've taken (GRE, various vendor certification tests) have been at a Prometric or similar testing facility on their hardware. They're actually pretty strict -- no personal items of any kind allowed in the room, the only scratch paper you get is a whiteboard and marker, etc. I know the bar exam isn't a multiple choice test you can memorize the answers to, but even so, how do they guarantee integrity? Wouldn't it be safer for the state to just rent laptops for all these temporary testing locations they set up? (I remember hearing that they use hotel space or similar locations.)
This sounds like ExamSoft is like one of the firms mentioned yesterday that refused to support custom firewall configurations "just because." They have a monopoly on testing software, refuse to update anything, and are pretty much the only game in town, leading to crappy software. I am intimately familiar with companies like this in my little corner of industry.
All that said, I've also heard new lawyers aren't exactly in for a fun ride. Basically, anyone who didn't go to Harvard, Yale or Stanford and didn't finish in the top 10% there is doomed to never make old-school lawyer salaries. Apparently the American Bar Association threw open the floodgates and allowed way too many law graduates onto the market, and accredited way too many law schools. This coupled with the offshoring of routine legal tasks means that there's way fewer jobs at big law firms...so the image of the high-powered corporate lawyer in the $1000 suit driving the S-Class is only available to a very select few now and the rest of these law grads are paying off 6 figure debt while scraping for any work they can find. It's kind of sad (yes. yes, lawyers are evil, blah blah blah) to see other professions being hollowed out the way IT and engineering have been. Doctors are still in good shape though -- the AMA ensures that only X doctors graduate medical school each year, and X is always matched to meet or be below demand. Wish we in IT had that kind of representation!
Students weren't unable to complete exams; they were unable to upload the exams, which you need to do after you get home (or to a hotel) after the exam. It gets stores on your laptop (presumably with public key encryption) in the meantime. Examsoft's servers ran at least 50% slower than they had in the past; the company hasn't announced why.
The only trick is that some jurisdictions required you to upload the exam within a few hours, so Examsoft had to contact those jurisdictions and get them to extend the deadlines.
The only other issue is stress. If it takes law students a lot of time to deal with Examsoft's incompetence and they have to take day 2 of the exam the next day, people who needed just another hour of studying (Not many where an hour would make a difference, but there will be some who just barely fail)... the result, predictably, will be lawsuits.
Until someone pushes a shopping cart into their minivan. Then it's "Kill that motherfucker bring me his head on stick!!!"
Good luck forging a certificate to MITM not only https://en.wikipedia.org/ but also the notaries used by Perspectives and the cited documents in References, unless you own the computer on which the test is being taken.
The sad part is that most people who were impacted know enough about proving damages to know it is not worth filing a suit. Negligent infliction of emotional distress is rarely recognized on its own . . .
That, of course, is why you use two computers. Duh...
AC
On Tuesday, I sat for the American Cheese Society Certified Cheese Professional exam using ExamSoft, and, after an excruciating three hour exam, no one could upload. We had word that it finally went through later that evening. Sheesh...