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Red Hat CEO Publishes Open Source Management Memoir

ectoman writes: Red Hat CEO Jim Whitehurst has just published The Open Organization, a book that chronicles his tenure as leader of the world's largest open source company. The book aims to show other business leaders how open source principles like transparency, authenticity, access, and openness can enhance their organizations. It's also filled with information about daily life inside Red Hat. Whitehurst joined Red Hat in 2008 after leaving Delta Airlines, and he says his time working in open source has changed him. "I thought I knew what it took to manage people and get work done," he writes in The Open Organization. "But the techniques I had learned, the traditional beliefs I held for management and how people are taught to run companies and lead organizations, were to be challenged when I entered the world of Red Hat and open source." All proceeds from the book benefit the Electronic Frontier Foundation, and Opensource.com is hosting free book club materials.

49 comments

  1. Paging Mark Shuttleworth by sunderland56 · · Score: 2

    Please read this book. It shows that you can lead an open source company and *not* be universally hated.

    1. Re:Paging Mark Shuttleworth by juanfgs · · Score: 1

      yeah? I thought the latest trend was hating on Red Hat. Now we hate Ubuntu again?

      Oh boy! Being a Slashdot user is never boring.

    2. Re:Paging Mark Shuttleworth by hitmark · · Score: 1

      Be wary of corporations in general, because they will put profits ahead of anything.

      --
      comment first, facts later. http://chem.tufts.edu/AnswersInScience/RelativityofWrong.htm
    3. Re:Paging Mark Shuttleworth by Freedom+Bug · · Score: 1

      Canonical is one of the best "netizens". Compare with Amazon, Google, Apple, et cetera.

      They get criticized because Red Hat is better. But Red Hat is pretty much the only corporation that's a better netizen than Canonical, IMO.

    4. Re: Paging Mark Shuttleworth by Anonymous Coward · · Score: 0

      Boy, its almost like profit is the purpose of a for-profit organization. How crazy.

    5. Re:Paging Mark Shuttleworth by Zero__Kelvin · · Score: 1

      I'm not really convinced that you can completely undermine the Linux community and produce a product that lets people point at it and say to the uninformed: See that? That's Linux (i.e. Ubuntu). See, Linux is a clusterfuck mess just like Windows! and still be considered a good "netizen"

      --
      Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun
  2. Just another arrogant CEO by walterbyrd · · Score: 2, Interesting

    patting himself on the back.

    Seems like he took over just before Red Hat started to suck.

    For the last few years, Red Hat has been making a lot of peculiar decisions to replace standard Linux components, with inferior Red Hat components. Now we have systemd, and an all out war against POSIX, and all things standard UNIX/Linux in favor of Red Hat's propriety solutions.

    I am surprised that so few people see the writing on the wall.

    1. Re:Just another arrogant CEO by Anonymous Coward · · Score: 5, Insightful

      Yeah.

      Funny thing about computers. They change.

      My first Redhat install was on a 486 and the linux world at the time was throwing an absolute shit-fit over the cataclysmic changes in kernel 2.0. Redhat was the devil for embracing it and it was going to be the end of Linux, Redhat, and everything opensource.

      That was in 96, and here we have people spewing the same bullshit. It's been almost 20 years. Linux has eclipsed /every/ commercial Unix and Redhat is one of the most important OS vendors in the world. Period.

      You're wrong.

      Linux is moving on.

      Please, for once in your life:

      Shut. The. Fuck. Up.

    2. Re: Just another arrogant CEO by allquixotic · · Score: 3, Insightful

      You missed an important point of the guy you replied to. Debian *did* eventually adopt the 2.0 kernel (and all subsequent versions). Did Debian's adoption of the "devilish" 2.0 kernel cause FreeBSD (or whatever your favorite alternative is) to take off?

      How about the adoption of PulseAudio? Maybe I missed the memo and there's some other desktop distro out there that didn't adopt PulseAudio that has millions of users, but last I checked, Ubuntu is still the most popular desktop distro by a wide margin, despite an enormous backlash against PulseAudio. Even the second, third and fourth-place distros -- Fedora, OpenSUSE and Arch, in no particular order -- all ship PulseAudio by default, and have many core desktop packages that explicitly depend on PulseAudio components.

      It's the same story over and over again:

      1. Red Hat introduces some new technology or disruptive change.

      2. A minority of the people actively embrace it; the vast majority accept it somewhat reluctantly and go with the flow; and an even smaller minority vocally proclaim from the top of the mountains that any change that requires them to learn new console commands is simply unacceptable because what they have is working just fine for them, thanks.

      3. As the software stabilizes and comes to incorporate exhaustively every possible feature and use case of whatever it is designed to replace or obsolete, the people who were reluctant but open-minded become converts who embrace and actively appreciate the new solution.

      4. The aforementioned vocal minority of opponents continue to wail away tirelessly and threaten to move to another platform, while quietly adopting and learning the new platform because whatever they tried to move to wasn't good enough for their needs.

      If this were *false*, then the installed base of distros like Debian and RHEL and OpenSUSE would look extremely different in 2015 compared to other UNIXes and other distros. However, the leadership of Debian/RHEL/Ubuntu/(Open)SUSE continues to be evident in all the numbers, so the people who seem to perceive some kind of a groundswell of shifting users are just projecting their own preferences onto a group of people who aren't actually doing the same thing they're doing.

      And the "actual" so-called FreeBSD adopters will probably return to GNU/Linux within a year or two, anyway. Bet on it.

    3. Re: Just another arrogant CEO by Anonymous Coward · · Score: 0

      Yeah, Debian. The distro who's official installer didn't have an .iso until the late 2000s (Boot floppies.. Woo) and included a 2.2 kernel when 2.6 was launching.

      Debian's contributions to Linux and OSS in general are unarguably amazing but as a standalone distro it's always been a bit archaic. Debian has always been a solid base for more usable Distros (Like Ubuntu, Mint)

      Say what you want about "Two camps" - Redhat is now an enterprise giant and Debian is, by your own admission, falling apart due to petty religious squabbles regarding systemd. (And to FreeBSD of all places? Don't let the door hit you on the way out! Toxic people are not needed or wanted.)

      Pragmatism is what drives Linux. It rides the balance between the Religious copyleft Zealotry of the GNU, the petty squabbles of the 'proper and correct unix' BSD crowd, and the commercial sector that has the need to make money (and has money to pay developers!).

      Linux is a giant now. From smartphones to supercomputers. The people who drive that success don't give wet fart about how you think a distro should be run. They just need solutions that work.

    4. Re: Just another arrogant CEO by thule · · Score: 3, Informative

      So, just another systemd rant.

      RedHat has contributed a lot of very cool things to Linux. They have acquired software and opensourced it (e.g. Sistina, Qumranet, Sun/iPlanet LDAP server). They work not only to make a good distro, but also try to solve the bigger problems. For example, they have put together an awesome set of tools that brings Active Directory-like functions to Linux (easy to deploy Kerberos, LDAP, certificate server). They are working on OpenLMI which provides Linux with WBEM management functions. Their Atomic host project is also very interesting. Again, all opensource.

      As far as systemd goes. So far I like it. It hasn't burned me at all. Quite the opposite, it has made it easier to write init scripts for our in-house software.

      Oh, and BTW, you did hear that the FreeBSD is considering replacing their init system, right? Maybe even something like systemd or launchd (see http://www.slideshare.net/iXsystems/jordan-hubbard-free-bsd-the-next-10-years

    5. Re:Just another arrogant CEO by Anonymous Coward · · Score: 0

      Linux has eclipsed /every/ commercial Unix

      Except Macs, which are owned by just about every hipster lintard.

      Shut. The. Fuck. Up.

      Take your own advice if you aren't going to be accurate in your bullshit.

    6. Re: Just another arrogant CEO by Junta · · Score: 2

      This is all off topic and the poster you replied to wasn't correct, however...

      A minority of the people actively embrace it; the vast majority accept it somewhat reluctantly and go with the flow; and an even smaller minority

      The simple fact is no one has data here. Magically, whoever is bitching and moaning about the other side calls out the other side as the smaller vocal minority. Convenient.

      systemd is a different beast than other decisions. RedHat historically caught flak (justifiably) for releasing distributions incorporating pre-release upstream builds in fundamental places. No one argued that the components were going to be the wrong direction, just that they weren't ready yet. Red Hat ultimately 'fixed' that by reserving their brand for 'enterprise only' and recalibrating expectations around Fedora. Pulseaudio despite being ubiquitous still has a lot of discussion on how to disable it when it just doesn't work right still. NetworkManager is also close, and also is accompanied by instructions on how to revert to the 'old' way. Same for firewalld. systemd is the first decision that really forces the issue in a fundamental way that's hard to avoid. This is strangely without precedent, for something so controversial to not be in a place that could conceivably be turned off by those who don't want it.

      --
      XML is like violence. If it doesn't solve the problem, use more.
    7. Re:Just another arrogant CEO by Anonymous Coward · · Score: 0

      Fun fact: Everything Red Hat ships (except recent acquisitions) is Open Source. ALL OF IT.

    8. Re:Just another arrogant CEO by Anonymous Coward · · Score: 0

      > Now we have systemd, and an all out war against POSIX, and all things standard UNIX/Linux in favor of Red Hat's propriety solutions.

      Red Hat's "propriety solutions." Propriety? propriety \pr-pr--t\ 1. conformity to established standards of good or proper behavior or manners. 2. appropriateness to the purpose or circumstances; suitability. 3. rightness or justness.

      Sounds good to me. Or did you mean *proprietary* solutions? Because I'm not aware of the existence of any of those at Red Hat. Just because their preferred open source tool is different than your preferred open source tool doesn't make it proprietary.

    9. Re: Just another arrogant CEO by armanox · · Score: 1

      Except the BSD world is free to use launchd or SMF if they so choose. And I seriously doubt that FreeBSD will change anything like that anytime soon. Look - how long did it take them to get the package management change going?

      --
      I'm starting to think GNU is the problem with "GNU/Linux" these days.
    10. Re: Just another arrogant CEO by drinkypoo · · Score: 1

      How about the adoption of PulseAudio?

      How about it? Literally the only thing of note I can think of which requires it is Skype.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    11. Re:Just another arrogant CEO by Anonymous Coward · · Score: 1

      I can't really respect him. I was working at Red Hat. In fact, I was hired the same day he signed on. I met him and thought he was a decent enough guy.

      When I got hired it was a dream come true. "I'm getting paid to be on the front line of the Linux revolution? This is amazing."

      3 years later, after I sacrificed a lot to the company(40 weeks of travel a year away from friends and family), he approved shutting down my entire department and outsourced us all to an offshore company. We were a profitable division but he saw they could make a couple percent more and "increase shareholder value". They walked many dedicated employees that day. He is not the great guy everyone thinks he is. He is just like every other CEO out there. The bottom line is all that matters.

      Oh, and having six-figures in stock grants just fucking disappear for many of us because 'they haven't matured' didn't help matters.

    12. Re:Just another arrogant CEO by Zero__Kelvin · · Score: 3, Insightful

      "Red Hat has been making a lot of peculiar decisions to replace standard Linux components, with inferior Red Hat components. Now we have systemd, ..."

      Dear mentally challenged individual. It has apparently not come to your attention, but systemd is used by almost every major Linux distribution on the planet. Isn't it strange that all these companies made that same peculiar decision. Clearly they didn't consult you or they would have known that systemd is a Red Hat product!

      "all out war against POSIX"

      Tell us more about this war going on in your head!

      "f Red Hat's propriety solutions."

      Yes, Red Hats proprietary Open Source solutions! Congratulations, you just announced to the world that you have been reading Slashdot for more than a decade (See his SlashID Number for those following along) and still don't know the frigging difference between proprietary and FOSS. Bravo. I don't think I could come up with something that phenomenally stupid to say if I spent weeks at it!

      --
      Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun
    13. Re: Just another arrogant CEO by Anonymous Coward · · Score: 0

      How about the adoption of PulseAudio?

      How about it? Literally the only thing of note I can think of which requires it is Skype.

      There's a surprise - you don't consider anything worthwhile unless it's a closed source piece of shit. Some standard. What's your day job? Selling "virus-removal" in a box shop? (a McAffee arse-weasel version of an art-critic - a camera obscura trained IT expert).

      Oh - right, you have a Windows phone (because it's closed source which is better) and it doesn't have pulseaudio - so other than Skype, nothing of importance uses pulseaudio.

      As Windows 8.1 doesn't use udev, that'd be another technology fail from RedHat...

    14. Re: Just another arrogant CEO by drinkypoo · · Score: 1

      There's a surprise - you don't consider anything worthwhile unless it's a closed source piece of shit. Some standard.

      No, I don't consider it worthy of note unless a lot of people give a shit.

      Oh - right, you have a Windows phone (because it's closed source which is better) and it doesn't have pulseaudio - so other than Skype, nothing of importance uses pulseaudio.

      I have a Titan running SOKP.

      --
      "You're right," Fisheye says. "I should have set it on 'whip' or 'chop.'"
    15. Re:Just another arrogant CEO by Anonymous Coward · · Score: 0

      Proprietary solutions?
      I am going to call bullshit on that one.

    16. Re:Just another arrogant CEO by Anonymous Coward · · Score: 0

      I am not using redhat in my server installs anymore so shut up!

  3. Does it discuss systemd? by Anonymous Coward · · Score: 0

    Does it discuss systemd and Red Hat's support of it?

  4. All Proceeds Benefit the EFF by Anonymous Coward · · Score: 0

    "All proceeds from the book benefit the Electronic Frontier Foundation", that's all I need to hear.

    I'm buying a copy for Michael Rogers as well.

  5. Don't plan to read it... by whitroth · · Score: 2

    Let's see, he came from running Delta Airlines to run RH. Then, back in December, at a RH dog-and-pony here at work, we watched a 20 min video as part of the many-hour presentation. I was amazed at how he could fill the entire 20 minutes with *nothing* but management buzzwords, and say pretty much nothing else at all.

                      mark

    1. Re:Don't plan to read it... by gstoddart · · Score: 1

      I was amazed at how he could fill the entire 20 minutes with *nothing* but management buzzwords, and say pretty much nothing else at all.

      Honestly, I'm surprised you're surprised. Because with a 4-digit id I'm sure you've heard way too many CEOs speak.

      I remember dreading the quarterly bullshit call with the CEO where he'd do exactly what you described.

      It wasn't uncommon to pass out buzzword bingo sheets to the developers before the call ... because it usually took realize the extent to which the rest of the company thinks they're clowns.

      --
      Lost at C:>. Found at C.
    2. Re:Don't plan to read it... by Anonymous Coward · · Score: 0

      Well, what do you expect from someone who heads an open source company but then pushes all of its employees to use Google products instead of open source? Apparently Red Hat can't even use their own products.

  6. CEO cheerleading book by ErichTheRed · · Score: 3, Insightful

    One of the things that bothers me about books like this is how they become primary reference material for MBAs and managers. I've lost count of how many times managers have referenced "Good to Great" or Jack Welch's book to implement very questionable policies. Some guy waxing poetic on what a wonderful job he's done is a lot different from a rigorous study.

    One real world example about anecdotal evidence shaping global HR policy is the Google "open floor plan" office trend. Our company is moving from semi-private cubes and offices to a hideous Google-style design. This is for a professional services company where most people require quiet, and are taking phone calls and working on individual/small group projects, not for a software startup. We and countless other companies are doing this simply because Google does it, and has published many articles on how wonderful it is. Evidence is coming out against this (increased sick time, loss of concentration, people hating their co-workers more, etc.) but damnit, if it works for Google it must be right.

    1. Re:CEO cheerleading book by cheesybagel · · Score: 1

      most people require quiet

      Use headphones. Personally I prefer open-space to the cubicle farm. Cubicles are the bastard child of open space and offices with the worst qualities of both.

    2. Re:CEO cheerleading book by hondo77 · · Score: 2

      Cubicles are the bastard child of open space and offices with the worst qualities of both.

      Which would make cubicles preferable to open space because open space has no good qualities. Cubicles would then get at least some of the good qualities of offices.

      --
      I live ze unknown. I love ze unknown. I am ze unknown.
    3. Re:CEO cheerleading book by Anonymous Coward · · Score: 1

      Use headphones.

      Replacing noise with noise is not quiet.

    4. Re:CEO cheerleading book by Anonymous Coward · · Score: 0

      I've been to the googleplex many times and despite what you've heard semi-private cubicles are the norm. perhaps not single occupancy but not cafeteria style by any means.

    5. Re:CEO cheerleading book by Zero__Kelvin · · Score: 1

      "most people require quiet"

      "Use headphones. "

      Yes, and similarly if you require darkness turn on a light! (please tell me English is your sixth language)

      --
      Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun
    6. Re:CEO cheerleading book by Gavagai80 · · Score: 1

      Noise-blocking headphones and/or listening to white noise can provide an experience closer to quiet than a cubicle.

      --
      This space intentionally left blank
    7. Re:CEO cheerleading book by whh3 · · Score: 1

      In re: open floor plans, I think that they are awful. Besides the fact that I personally do not thrive in that type of environment, it taught me bad habits. I try to be very considerate of other people's workspace and recognize the fact that they should not be arbitrarily disturbed. If others are like me, I know that a disruption at the wrong moment can cost mental context and lost time. However, from the open office plan I "learned" that I could distract any one at any time for absolutely the smallest reason. Even thought I would have hated someone doing it to me, I fell into bad habits. In general, I think that our entire organization lost.

      That said, for certain people and industries it might work well. In fact, there were times when the open floor plan was beneficial -- large group debugging on the same problem, brainstorming, camaraderie.

      In re: cheerleading, I cannot agree more. You are right on about this: one very successful person's anecdotes become fact just because they are successful. It does not take into account the differences in organization and personnel that ultimately lead a particular technique to succeed or fail.

      --
      remove nospam. to email!
    8. Re:CEO cheerleading book by cheesybagel · · Score: 1

      Open space has lots of good qualities. It facilities communication between workers. The open spaces are usually more well lit with natural light. Plus they are easier to rearrange as the company grows.

    9. Re:CEO cheerleading book by cheesybagel · · Score: 1

      Exactly.

    10. Re:CEO cheerleading book by Zero__Kelvin · · Score: 1

      So we are in agreement then that it isn't the same as quiet?

      --
      Guns don't kill people; Physics kills people! - John Lithgow as Dick Solomon on Third Rock From The Sun
  7. How to delegate catching the hate: by Anonymous Coward · · Score: 0

    Find some self-important chump to build a crew and write lots of overbearing crap code, then approve all of those "contributions", encouraging inclusion so that the rest of the open source will have to follow. That's how you lead CEO style in open source land.

  8. GlomGlomGlom by Anonymous Coward · · Score: 0

    Steal, take credit for, or both.

  9. I'm reading this, and I'm about halfway through. by TheRoss · · Score: 1

    I haven't come across anything that seems like bad advice, yet. The two biggest points seem to be:

    - good ideas come from anywhere, and you should build your organization in a way that allows those ideas to surface
    - Similarly, "leaders" and "leadership" should be emergent phenomena, and not handed down from on high by some predefined organization structure.

  10. Red Hat is a good company by chris_clay · · Score: 1

    Red Hat for years has been good for open source. Jim has done a great job with his role there, as well. Since he took over, they surpassed the $1B mark and have been successful along the way as a company. Red Hat gives back to the community so they are a true open source company and their interests are definitely pro open source. This is very much unlike other companies that say they are for open source, but their actions say otherwise. Interesting that he is publishing this book and it might be worth checking out. The model Red Hat uses is clearly working, and now that they are officially supporting CentOS, the free alternative to their software but without support, is also a blessing. Cheers to many good years ahead.