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Cell Service At US Airports Varies From 1st Class To Middle-seat Coach

alphadogg writes with this NetworkWorld story about the wide disparity in wireless coverage available at airports across the U.S.. Atlanta scores very high while Los Angeles International is less than mediocre. According to the story: You can download an episode of your favorite show in less than a minute and a half on Verizon Wireless at Atlanta's airport—or spend 13 hours doing the same over T-Mobile USA at Los Angeles International. The comparison of 45-minute HD video downloads illustrates the wide variation in cellular service at U.S. airports, which RootMetrics laid out in a report for the first half of 2015 that's being issued Thursday. Atlanta's Hartsfield-Jackson is the best place to go mobile and Verizon covers airports best overall, but just like security lines and de-icing delays, it all depends.

40 comments

  1. Need more samples by SuperKendall · · Score: 1

    LAX T-Mobile service was pretty good for me just a few weeks ago, way better than the LAX WiFi!

    I've pretty much given up on airports and hotels to provide usable WiFi, I just tether now pretty much anywhere if possible.

    --
    "There is more worth loving than we have strength to love." - Brian Jay Stanley
    1. Re:Need more samples by Anonymous Coward · · Score: 0

      Depends upon which terminal you are in.
      LAX is a shit hole anyway. My brother drives down to San Diego rather than use LAX if at all possible. Somedays it would take him longer that the flight time to get from his home ot LAX whereas SAN is straight down I-15.

    2. Re:Need more samples by Anonymous Coward · · Score: 0

      I was in the LAX international terminal a two weeks ago and I can testify that there was absolutely zero connectivity on T-Mobile.

  2. News at 11.. by Anonymous Coward · · Score: 0

    News at 11! Cell coverage is not the same at all locations!

    1. Re:News at 11.. by invictusvoyd · · Score: 4, Funny

      In Soviet Russia cell coverage same in all location .. .. No coverage

    2. Re:News at 11.. by Anonymous Coward · · Score: 0

      At LAX, no coverage. What's worse is thinking that an e-ticket will work. Why does an e-ticket with a static barcode need internet access? Then, the airline charges you a $5 "reprinting fee" because you can't bring up your ticket... It all sounds like a scam. Maybe they have cell phone jammers just to get that $5 fee?

  3. So? This is as it should be. by BlindRobin · · Score: 0, Flamebait

    Thems what pays more gets more and better. It has always been thus and so shall it always be.
    Complaining about it is for pinko pussies and the like. Get a real job pleb! Oh and fetch me a pillow for my feet while you're at it.

    1. Re:So? This is as it should be. by BlindRobin · · Score: 1

      Flame bait? You lot have no sense of humour at all.

    2. Re:So? This is as it should be. by Anonymous Coward · · Score: 0

      This is slashdot. You're only allowed to make jokes that demean women, transgenders and homosexuals.

    3. Re:So? This is as it should be. by tehcyder · · Score: 1

      Flame bait? You lot have no sense of humour at all.

      Slashdot has unwritten laws when it comes to humour.

      I transgressed the unwritten law once, and the mods nailed my head to the floor.

      --
      To have a right to do a thing is not at all the same as to be right in doing it
    4. Re:So? This is as it should be. by Falos · · Score: 1

      Normally people drop "strawman." here, but I'm actually leaning towards "shoehorn".

  4. Meaningless comparison? by Anonymous Coward · · Score: 0

    Not sure how things work in America, but in Australia most of us have 1 - 3GB bandwidth limits on mobile phone plans; presumably Americans also face similar constraints (or will at some point, as there's only so many ways to reduce congestion). A 45 minute HD video could approach 1GB, depending on compression, so you're not super likely to be streaming them. You'd also face significantly less bandwidth in a higher populated airport, and might actually receive less bandwidth in a region that has better mobile coverage by a specific provider due to the higher number of people likely to be using their service at said airport.

    1. Re:Meaningless comparison? by invictusvoyd · · Score: 1

      3GB limits are crap .
      There are three most corrupt, influential and essential industries in the wold . They do enslave and will enslave you.

      1. Petroleum Industry
      2. Pharmaceuticals
      3. Telecom

    2. Re:Meaningless comparison? by BlindRobin · · Score: 2

      That's why, when capital gets overly concentrated and constrained the cooperative infrastructure on which it rests begins to collapse and we have increasingly chaotic socio-economic upheavals. The stability of the world financial markets is tenuous at best if not outright illusory.

    3. Re:Meaningless comparison? by Anonymous Coward · · Score: 0

      wow. just wow.

  5. ACTUAL Numbers by darkain · · Score: 4, Insightful

    Can we get some ACTUAL numbers instead of just some bullshit article describing some vague numbers? As T-Mobile has already pointed out, according to Ookla (ya'know, speedtest.net and a few other services that provide data to the Ookla database), they come out on top on average in the nation. Granted average doesn't mean they're the best at every given location, but being a frequent traveler, I can easily attest that, no, T-Mobile's network isnt anywhere NEAR that slow at LAX. Also, what handsets were they using and in which modes? While other networks offer LTE server, T-Mobile has both LTE and HSDPA+ if the handset supports it. So which of these two networks were they testing?

    1. Re:ACTUAL Numbers by Anonymous Coward · · Score: 0

      I fly in and out of LAX every week. Sometimes I fly Southwest in Terminal 1. Sometime I fly US Airways in Terminal 6. T-Mobile connection and speed in Terminal 1 is just OK. In Terminal 6 it is slow and sometimes completely unavailable.

      Major airports are large. Your connection is not just the airport, but where you are in the airport.

    2. Re:ACTUAL Numbers by ToddDTaft · · Score: 1

      The actual report has more details, including some real numbers. See http://www.rootmetrics.com/us/...

  6. Re:This is because Republicans rule Atlanta by Anonymous Coward · · Score: 0

    The smartest President to have ever lived is from near there, and he is maybe the most caring person that has ever walked the Earth. He has done so much for all of humanity. So much. You are showing your ignorance by insulting GA like that.

  7. As a T-Mobile customer by Maxo-Texas · · Score: 1

    The thing that kills me is that T-Mobile service is TERRIBLE at the University of Houston. Especially in the student center. Zero bars in large areas of the building.

    It's great in many other parts of town. Service absolutely sucks at the DFW Convention Center (zero bars).

    I can sort of understand DFW. Basically 2,000 business travellers for a big convention- who probably are not mostly T-Mobile users anyway.

      But why on earth would you allow 45,000 young people who are deciding what phone to use, pretty much for life, have such a terrible experience on campus?

    --
    She was like chocolate when she drank... semi-sweet at first and then increasingly bitter.
    1. Re:As a T-Mobile customer by known_coward_69 · · Score: 1

      T-Mo has the highest frequencies which are fast but have the worst building penetration because they were the last carrier to enter the US market

    2. Re:As a T-Mobile customer by Anonymous Coward · · Score: 0

      T-Mobile has 700Mhz officially launched in Houston. No idea if it covers the university, but if you had a Band 12 capable device (Nexus 6, Galaxy S6, anything on this list: http://www.t-mobile.com/optional-services/coverage-phones-700.html ) then you may actually get coverage there.

  8. Re: This is because Republicans rule Atlanta by Anonymous Coward · · Score: 1

    People hate Carter because they can't live up to his greatness. Hate for him proves you are a bad person. That is why Republicans want him to die. Satan even sent an evil rabbit to try to kill him.

  9. That's awesome by easyTree · · Score: 1

    Now we know where to sit when we're feeling undercooked :D

  10. How about a report on WiFi at airports? by Anonymous Coward · · Score: 1

    Almost every international airport I go to in Asia or Europe have WiFi free of charge. I was so shock when I went to JFK in New York and find out you have to pay for WiFi after a short free trial (like 20 mins). Of course I'm tourist and just visiting so I don't have phone service, sovhaving WiFi to talk to the people I'm visiting is necessary. Just pathetic that they try to charge for that. I thought every airport had free WiFi by now, and trying to ask for phone to borrow is not fun. As well as how bad the US is with visas (my country gives Americans 90 days free, why do I need a visa for yours?) Also, bad airport service and ridiculous body inspection by angry airport workers is not fun.

    Maybe other US airport is better but JFK is by far the worst international airport I've been to in years.

    1. Re:How about a report on WiFi at airports? by swb · · Score: 2

      I blame airline consolidation.

      Fewer airlines, each hiding out in their fortified monopoly hub airports, means less gate competition and less gate competition means airports can probably charge less for gate access. It's probably even worse, because with fewer airlines overall a lot of airports worry about losing their hub status and probably charge even less to the big carrier left providing service or provide other accommodations which save the hub carrier money.

      This revenue pinch causes them to turn to commercial providers to install and run their wifi networks or if they run their own, to charge for service.

      Flying sucks.

  11. Since when... by msobkow · · Score: 1

    Since when is data access cellular service?

    Silly me, I thought cellular service metrics were about call completion and drop rates.

    --
    I do not fail; I succeed at finding out what does not work.
    1. Re:Since when... by xenotransplant · · Score: 1

      Since we started using computers as "phones"

  12. How about where you can find electric outlets? by damn_registrars · · Score: 2

    In my travels I have found that US airports vary widely in availability of electric outlets for charging devices. For a while a lot of them were making them only available on a pay-per-use basis. Others had outlets freely available but not enough of them.

    Cell service is nice and all, but being as I'm flying steerage class where I pretty well never get an outlet to plug anything in to, I'm more interested in what I can do to charge my devices before the cattle call for boarding comes up. Doubly so at hub airports where I am connecting.

    --
    Damn_registrars has no butt-hole. Damn_registrars has no use for a butt-hole.
    1. Re:How about where you can find electric outlets? by Antique+Geekmeister · · Score: 1

      If you rely on your phone for work messages or reaching loved ones during travel, here are some hard-learned suggestions.

      1) Don't leave the house thinking "I've got 30%, that's plenty until I can find a charger!".
      2) No video or audio except when it's plugged into power or someone is paying you for it, whether it is your workplace or your family's good will.
      3) Use an older phone with simpler features. Real work _does not need_ large screens or high scores on cell phone games.
      4) If you get bored, bring or get a book. Even a local daily newspaper can provide fascinating local politics and color to share with business contacts while traveling.
      5) Carry a real battery, one that is as large as your phone. Numerous batteries with enough charge to recharge multiple cell phones work very well at long meetings, and it makes you seem well prepared if you can recharge both your own phone and the other person stuck there all day. They're also invaluable on long plane trips, commutes, or drives home when you've had no chance to recharge your phone all day.

    2. Re:How about where you can find electric outlets? by xxxJonBoyxxx · · Score: 2

      Thanks, Martha. It's good to see you keeping busy on SlashDot.

      My travel advice?

      #1) Always pack a 15-foot extension cord and multi-outlet adapters. Most people are cool about sharing an outlet with you if you both 1) let them continue to charge and 2) find a way to sit 15 feet outside their personal space.

      #2) Stay the hell away from O'Hare (in Chicago). In the city of "don't want to talk to nobody no-one sent" you aren't going to find any outlets.

    3. Re:How about where you can find electric outlets? by Ol+Olsoc · · Score: 1

      Thanks, Martha. It's good to see you keeping busy on SlashDot.

      My travel advice?

      Chastity belts are nice for check-in time as well

      --
      The shepherds did so well protecting the flock that the sheep no longer believed that wolves existed.
    4. Re:How about where you can find electric outlets? by Solandri · · Score: 1

      You used to be able to buy a spare battery if your usage dictated you frequently may be away from an outlet (recharge) for an indeterminate period of time. But then people who cared more about form over function dictated that such usage patterns were unimportant, and the swappable battery was sacrificed to make these devices one or two mm thinner.

    5. Re:How about where you can find electric outlets? by Anonymous Coward · · Score: 0

      If you are using a smart phone put it into 'dumb' 'power saving' mode.

      I think my galaxy s5 can last a week or so. IF I put it into that mode. Normal use 1.5 days.

      Basically it turns everything off except the phone and puts the screen into a low power mode.

    6. Re:How about where you can find electric outlets? by Paul+Carver · · Score: 1

      Spare batteries are all over the place. Airports in particular have shops where you can buy precharged ones. It's just that now they all have USB ports so they're all universally compatible rather than differing for each mobile device. I also have a battery *case* for my iPhone which allows me to charge it with a micro USB cable like everything else. No swapping required, just push a button to start or stop charging the internal battery from the case battery.

      On my last trip I traveled with a large battery with two USB outputs, one charger with a long cord and five USB outputs, and a couple of micro-USB cables. That's all I needed for my android phone, iphone, android tablet and Atom based Windows convertible laptop/tablet. Not a single device specific charger or spare battery in the lot (unless you consider the battery built into the iPhone case, which I don't because the case stays on the phone all the time and is no bigger than the otterbox case that many people use.)

      I'm glad the days of carrying multiple models of spare battery are over.

  13. Headline? by jbmartin6 · · Score: 1

    The headline does not appear to match the story.

    --
    This posting is provided 'AS IS' without warranty of any kind, implied or otherwise.
  14. Verizon??? by fred911 · · Score: 1

    "You can download an episode of your favorite show in less than a minute and a half on Verizon Wireless at Atlanta's airportâ""

    Except if you are an international traveler, in that case your GSM world phone won't talk to Verizon's CDMA nightmare.

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