Apple Says It Doesn't Know Why iTunes Users Are Losing Their Music Files (theverge.com)
Earlier this month, an Apple Music user James Pinkstone claimed that the online music streaming service deleted 122GB of music from his library for no apparent reason. Several Slashdot readers noted they had also faced a similar issue or knew someone who had. The iPhone maker has now acknowledged a bug in iTunes that is apparently causing the glitch, however, it adds that it doesn't really know why "some" users are facing this issue. The Verge reports: The company confirmed that "in an extremely small number of cases, users have reported that music files saved on their computer were removed without their permission." However, Apple was unable to reproduce the bug, indicating it doesn't really know what's going on here. The company adds: We're taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause. We have not been able to reproduce this issue, however, we're releasing an update to iTunes early next week which includes additional safeguards. If a user experiences this issue they should contact AppleCare.
122GB of music? Does he even have the time to listen to it?? Jesus!
Sounds more like the flash memory being corrupted and the files being deleted. I've seen photographs I've taken become blank. Sometimes even important emails seem to disappear or get buried under a snow of postings from other forums. Sometimes one email will be repeated 20+ times.
Blatantly obvious and sometimes severely annoying bugs go on for years and years and years in apple products and on the apple forums without any fixes. They don't care about reliability because bug fixes can't be sold by marketing.
Try MythTV. Although it is really a DVR of sorts, it is also a good music player and cataloguer. If you have your music ripped and tagged proper then this program is pretty nifty.
I'm a c++ software dev, interested in writing this. I already play my files through libvlc and surely the rest could be solved quite easily with a multi-threaded filesystem scanner decoupled from the UI/listening thread.
Trade you the work for that TB collection :)
If I only had 122GB of music, I think I'd cry. Lame, what did he do, pay for it all?
He's a composer, a chunk of it was original and lossless.
They're really claiming that they don't know why this is happening?
Note to iTunes software engineers: grep through your code and find all calls to delete(). Investigate the code in those areas. If you can't add some basic debug code - or if you're unsure of what "grep" is - maybe you should consider a move to management.
Try foobar2000, it's minimalist with a low memory footprint and doesn't bog down with large collections in my experience.
I received an iPod as a Christmas gift 5 years ago and iTunes is a horrendously shitty piece of software, but I've never had a problem with it randomly deleting anything.
If you didn't rip the music with Apple software then when you install iTunes it scans your computer for music it didn't rip and will delete it.
Oh, bullshit. There has never been any such "feature" in iTunes. We're dealing with bugs here, not DRM conspiracies.
I set up an NFS share and use Moode (Rune Audio is another fork) on a Raspberry Pi. This has solved my home audio streaming issues. It will take awhile to load a library that big, but it's a one-time thing.
moc? (http://moc.daper.net/)
iTunes has never done what you've said, it is a blatant lie.
You can have it scan directories and it will move files, but it has never identified files as "illegitimate" and deleted them.
The fuck? What does political correctness have to do with calling Cook a bad CEO?
What it needs is a really efficient indexing system, client code written by someone with experience using moby datasets and a decent UI to navigate the hierarchy. All the packages I've used so far are miserable, caching nothing and constantly rescanning the server. Understandable for low RAM devices, but nothing is really 'low RAM' these days.
I've considered writing it myself, but figure it has to be a common enough problem. It's worth asking if anybody found a good solution.
Where are you? I'm in N Cal, Sacramento area. It's a good day to copy it at USB3 portable drive speeds. I can just make the copy and swap you for a blank drive.
John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
Plex as server. Then plex client on Roku or smart tv chrome cast ....
mpd.
lots of cclients to pick from.
--
"It is now safe to switch off your computer."
Let's start measuring our book collections in cubic meters.
Timmy does not like music, any music. He also hates iTunes (that competes with Apple Music -- he like Apple Music because you give him money to use it), iPod (hates it), iMac (hates it) and Macs (hates them because they compete against iPhone and are so, old).
Timmy's two-year plan is to kill off iTunes, iPods, and all Macs.
Really it is true, Google it.
I'll Google no such thing. You're the one making these claims, the onus is on you to support your arguments.
my collection is only 215 gigs, but foobar2000 can search and sort it practically instantaneously, and i see no reason to expect it to choke on 5-25x as much data.
Snowden and Manning are heroes.
http://www.cnet.com/forums/dis...
http://9to5mac.com/2014/12/03/...
http://money.cnn.com/2014/12/0...
It appears they have in several iterations over the years. The GP is likely conflating several instances but i cannot find fault with it. I am somewhat concerned about your strict denial without even a simple Google search that brought up the links i posted and more.
+1
I hear the Apple employees are told to write crap code too. Don't worry about bugs or glitches, just keep bloating the codebase.
Just owning all the Abble products isn't enough to make one completely ghey; you have to actually use them as intended. Even if tyhey DID jackoff wearing the iWatch, it wouldn't give them their pulse correctly since Abble has such a closed ecosystem, its not like GNU is gonna help them. HOWEVER Abble users switching to teh lunis is *proof* that homosexuality is a *choice* and IT CAN BE CURED The one time I went to the Abble store at the mall, the resident ghey Socialst came up to me in his Speedos and offered me a tiny cup of Froot Loops; he explained that sadly, they had to cut back on the portion size because they were running out of money. I politely turned them down because I wasn't sure what they were glazed with. And his iWatch had the wrong time.
Offtopic?
Perhaps.
Finding a good music player is exactly 'On topic' when discussing iTunes IMHO.
John McAfee 'It was like that time I hired that Bangkok prostitute; to do my taxes, while I fucked my accountant'
.. in people 'owning' their own music. This wouldn't be the first time Apple 'impaired' a function to drive consumer behavior in their favor.
Organization? You must be joking..
Then iTunes sent me to look for my music. I suppose I am guilty of skipping a few of the many iTunes version updates.
Just like they didnt know why 'some of users laptops GPU died' for almost 4 years before admitting fault and reluctantly being forced to a recall.
Who logs in to gdm? Not I, said the duck.
From what I read from those links you posted was music being deleted from the apple devices them self (iPod) when music was put on them through other software or that was using a hacked version of apple's DRM. I actually remember that Real Networks had figured out a way to put a hacked version of apple's DRM on music purchased from them in order to keep their music protected while still being compatible with apple's devices. Apple was able to detect this. But from what I recall and what those links say, it did not hut through the computer and delete them. It would remove them from the device or inform the user of the music with invalid DRM and ask them to restore the device. I have never seen or heard of iTunes simply deleting MP3s or any other audio (or even video) format for simply not having been ripped by it.
Weasel words. When I worked in support, if something failed 100% of the time we officially described the problem as "under some circumstances...".
I routinely have 250gb of music files and projects on my working laptop. As a musician I keep that much music. My iTunes library is about 10gb though. So it's not totally uncalled for that someone would have a huge amount of music if they are a composer.
Apple admitted there is a problem, and that "some" users were affected.
When you take into account Apples tendency to pretend there are never any issues, and silence everyone who tries to talk about them, and when they finally do say anything they downplay it to the extreme, this immediately makes me think it's a HUGE problem they can't suppress simply because they admitted it happens and there were actual users that got nailed.
(Is that an award length run on sentence, or does it not even qualify?)
Personally I banned itunes from my machines back when they started taking over other things and installing unwanted shovelware on the box without even asking permission. There are plenty of alternatives, even if they don't access the itunes store.
You just gave me an idea.
You are welcome on my lawn.
Because if we can label enough things as PC we can fulfill our claim that there's much PC.
"I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)
Not exactly, but many years ago it did used to delete files off your iPod if you don't have them in your library. Don't know if they ever fixed that, but iTunes certainly did delete stuff without warning or even notification in the past.
const int one = 65536; (Silvermoon, Texture.cs)
SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
We all know what the real cause will be.
I have been noticing some random iTunes tracks disappearing, much to my annoyance when I want to listen a specific album. Well, as a savy user, I kept thinking it was my fault, that I somehow made some mistake when importing the tracks. Apple owes some kind of apology and compensation to those users affected. Especially since it's going to be very hard to identify which specific tracks iTunes has deleted.
"I decided I could write something better than everything out there in two weeks. And I was right." - Linus Torvalds
This seems like neither a bug nor a DRM conspiracy, just a typical iTunes misfeature. Some dumb manager at Apple had a little scrum with four other guys who hadn't slept in a week.
"We paid a lot of cash for these streaming licenses and we're barely using them! Why should our customers have their hard drives clogged with music files they can just stream from here? It just makes them run out of disk space trying to install the next version of iTunes, which means we get complaints from our product support team! Now fix it, and if it's not done by sunrise I'll cut your balls off."
If they really don't know, then they've got to be incompetent. It's not enough to say what they are incompetent at, but at least at quality control.
Of course, they could be lying about not knowing, or the spokesman could be kept intentionally ignorant.
I think we've pushed this "anyone can grow up to be president" thing too far.
The classic case for things going wrong was when you plugged your iPod into someone else's computer.
It could go wrong in a few different ways. Either iTunes would sync to the iPod and accept the *iPod* as the master copy, thus deleting all of that person's music from their computer. Or it would go the other way, and wipe the iPod and sync up the song (or whatever else) was selected from that person's computer.
There was basically no way to just mix and match files (like every other portable player) without using 3rd party software.
I thought this was common knowledge, among my friends at the time it was well known to *never* plug your iPod into someone else's computer or bad things would happen...
i've never really used apple products, but my wife does the macbook iphone thing. we've had two experiences with it randomly deleting her shit.
first time (this was about a year ago, not sure what itunes version):
she got a new iphone, all was well. we wiped the old iphone. one day she dug up her old iphone, and decided to start using it to play music in her car. plugged it into the macbook.
itunes asked if she'd like to sync with the new device. she said yes. it deleted all of the music on her computer, including physical files.
plugged her new phone in, it acted as if it had never seen it before, and asked if she'd like to sync. it then deleted all of the music on her new phone as well.
second time:
she'd been using iphoto to organize all of her pictures (many thousands of them)
fired up iphoto one morning, and all of her shit was gone, it was like she'd never used iphoto in the first place.
no sign of the monolithic 'iphoto store' file, or anything. no original pictures. gone.
there are two things my wife loves, pictures and music, and it systematically fucked her entire collection without warning. unfortunately many of these items had not been backed up. these are just my observations, i don't know why it would do these things, and i don't care. i no longer trust that peice of shit operating system or any of its devices, and i use incremental backups of her entire laptop using rsync now (not time machine, i don't trust it either)
I could never quite comprehend the shear insanity of designing your software to delete the user's files with no warning or confirmation. I think it's unique, even among Apple apps that love to manage your stuff for you.
const int one = 65536; (Silvermoon, Texture.cs)
SJW, n: "Someone I don't like, and by the way I'm a fuckwit" - AC
+1 for Foobar2000. I have 167GB of music and Foobar is pretty much instant. You could also set up a mini-server using Daphile which lets you control playback over a web interface or Logitech client. Both have options for bit-perfect playback. Nice toys.
"Our opponent is an alien starship packed with atomic bombs," I said. "we have a protractor"
Apple has too many managers who suck at product design. They're also spooked that iTunes for Windows is the only Apple program that gets installed on PCs, so they try to cram as much crap as possible into it.
Don't these people ever go home and realize that everyone in their family is bewildered by iTunes? "Hey, I just updated my iTunes and the UI is all different- how do I play music now?" "I don' know, I'll ask so-and-so on Monday."
speaking as I have an over 4 TB music collection,(luckily, I've kept every cd I ever bought, except a few stinkers, and ripped them as original .wav file using EAC or CDparanoia) audacious does a good job of playing everything I throw at it, except some of my very first .wav's I ripped or composed back in the early 90's, before MP3 was out.
Of course, back then I only had a 10 Meg hard drive, so I could only rip 5-10 second pieces of music from Cd's... but it's still funny as hell when Joe Walsh's intro to Meadows pops up inverted (I ripped the first 10 seconds where he does his vocal theatrics, then reversed it)..
now, if you want to include mp4/mkv video files, then you'll need to go to VLC, it seems to handle my 24 TB film collection being served as UPnP via mediatomb just fine.
just because xx size is overkill to you, doesn't mean someone else doesn't have a valid reason why they need it.
p.s. I also rsync (always using append) my entire collection over to two different backup servers on a weekly basis... to lose everything I've ever done on computer from music, to film, to documents, to photos, to .... would be catastrophic.
p.p.s. fuck Itunes. Never used it, even when I had an Ipod, it was always a bloated piece of crap. It sure was a PITA to hack the Ipod to install an os that allowed me to drag and drop music files on it, instead of that Itunes bullshit filesystem (those who know, know, those who don't, just ignore this)
Life is what happens to you while you are busy making other plans. No-one sees motorcycles
When itunes became a thing I was already an avid fan of winamp. I used it to manage all of my music and edit tags as needed. I think I tried itunes once because, well why not, but something about it scared me. Either all the software it was installing on top of it or I was too afraid of it screwing up all my id3tags. Though I never expected it to actually delete your music. Considering the number of unreleased and white labels, I could see it screwing up all my music.
The software TOLD the user it was deleting it and why. And the why is because it said the files were not legitimate and had to be removed or else iTunes wasn't going to install.
Complete lie. Fuck off.
Either iTunes would sync to the iPod and accept the *iPod* as the master copy, thus deleting all of that person's music from their computer.
Bullshit. iPod was the hub. The iPad was the copy of all or part of the music on that hub. If you changed the computer an iPod was synced to, then it would reflect the music on the new computer. But no music would be deleted off the old computer, nor the new one. That was not how it works.
Um. Fuck Off all over your apple shaped face I will. Lick the dill, apple shill.
Switched to plex and never looked back. Works streamed to your cell, and then on to a bt stereo in the car also. Joy. Ripping though, I still use itunes, and then move the media to the plex server.
H.
iTunes never accepted the iPod as a master copy. In fact, one of the main complains about iTunes is there's no way to copy songs off a device. iTunes only copy files to devices (although they eventually added the ability to copy only purchased songs off a device).
I have an iPad and an ipod . It happened to the ipod that's limited detail. Was on a win7 machine. Right after an iTunes update.
I've said it a million times. "Cloud" is just a new buzzword for a very old idea of storing your data on other people's servers, under THEIR control.
You have no idea what they are doing with the data, no idea if they are really backing it up until you need it and find out for yourself, or if they are encrypting it, etc. etc.
If you have an Internet connection, your own Server, and your own technical skills in house, then you already have everything you need to establish your own "cloud". NEVER trust a 3rd party with your data.
Because if we can label enough things as PC we can fulfill our claim that there's much PC.
Slashdot thought it was to un politically correct just to suggest we fire tim cook they deleted the original comment.
See?
composer, no backups, using apple stuff...
reading between the lines he is probably a guy who participates in risky homosexual behaviours, probably lives around san francisco, probably wont be installing gentoo anytime soon
i say nothing of value is lost
10MB hard drive when you had CD drive? I don't think so
A friend of mine wiped a part of my music collection 10 years ago, when he wanted to copy some mp3s from his ipod to my computer. He installed ITunes and selected "synchronize". Well, it synchronized the Ipod and my computer just fine, deleting all my mp3s that weren't on his Ipod. I had backups and original CDs, but I really couldn't believe how shitty the Ipod/Itunes design was.
I had about 62GB in my music library. iTunes (which i only use to sync music on my iPod) deleted everything except the 10GB or so that was purchased on Apple store. .
I had a huge vinyl/cd collection to start with; when I liked an artist I used to buy the entire discography. So I grew my digital library and saw it as my own private Spotify. Put it on random and it's like a commercial-free radio that will never play Kanye West or Celine Dion.
I have a backup on Glacier and could re-rip stuff if I really wanted, but I probably won't. It's easier to use Google Play Music and it makes my whole iTunes/iPod setup obsolete. Live and learn.
Also: fuck Apple.
lucm, indeed.
The original comment is still there.
"I like to lick butts!" by MobileTatsu-NJG (#32700246) (Score:5, Informative)
Several years back, I made the mistake of checking the option on my iPhone to "sync subscriptions" for podcasts. I later deleted a podcast from my phone, as I was all caught up with it and needed the screen real estate to make looking for other podcasts easier. When I next synced with iTunes, it deleted all past episodes I had stored on my Mac -- years worth of the science fiction podcast Escape Pod. No warning, no recycle bin. Gone. And I wasn't backing up audio files via Time Machine because of their size. Hundreds of files gone. I posted on the Apple forums about what a huge hole this was (seriously, deleting hundreds of user files without warning with no undo is a major UX/UI failing). Never any response from Apple. I'm still angry about it. Even if I were to download all those files again (and since they're no longer in the iTunes feed, I would literally have to grab each one from the website, one by one, and then import them into iTunes, which would probably take days of clicking...), I would still have lost the metadata (play dates, counts). Plus there would be considerable bandwidth for both the Escape Pod site and me, in this age of looming data caps...
How stupid do you have to be to store your data on someone else's system? The cloud is a stupid idea. Store your files on YOUR property, then YOU can make sure it's safe and backed up.
What it needs is a really efficient indexing system, client code written by someone with experience using moby datasets and a decent UI to navigate the hierarchy. All the packages I've used so far are miserable, caching nothing and constantly rescanning the server. Understandable for low RAM devices, but nothing is really 'low RAM' these days.
I've considered writing it myself, but figure it has to be a common enough problem. It's worth asking if anybody found a good solution.
Where are you? I'm in N Cal, Sacramento area. It's a good day to copy it at USB3 portable drive speeds. I can just make the copy and swap you for a blank drive.
But I really don't like Moby. I only have a couple of his songs...
It's not the years, honey, it's the mileage. - Colonel Henry Walton Jones, Jr., Ph.D.
Come on, Apple, there can't be that many places in iTunes that call File.Delete().
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I lost ALL my music when my Cloud account was renewed (I had automatic renewal). When you go to the Apple "support" site and enter your issue, there is NO information or the information is from 5+ years ago. If you enter this issue or anything else similar, it is never posted on their "support" site. So there may be thousands+ of people who have this problem. iTunes/Apple does NOT let you post it. Yes, unbelievably, Apple deletes posts that say bad things about them. All I can say is Apple SUX. Don't do Apple.