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iOS 9.3.2 Bricking Some 9.7-inch iPad Pro Devices With 'Error 56' Message (macrumors.com)

An anonymous reader writes: iOS 9.3.2 is causing problems for some 9.7-inch iPad Pro owners, with multiple users reporting issues shortly after installing the update over the air. Affected users are seeing an "Error 56" message that instructs them to plug their devices into iTunes. Apple has issued a statement to iMore, simply stating the company is "looking into a small number of reports" regarding this issue. The statement reads: "We're looking into a small number of reports that some iPad units are receiving an error when updating the software. Those unable to restore their device through iTunes should contact Apple support."

35 comments

  1. So last week by Anonymous Coward · · Score: 2, Funny

    I already upgraded my devices to Error 59

  2. Easy Fix by Anonymous Coward · · Score: 0

    Modify installer to require the cable docked to a computer with iTunes for the update, and avoid the problem of error from incomplete transmissions.

    1. Re:Easy Fix by Anonymous Coward · · Score: 0

      I saw this on my iPhone 4S when updating while plugged into my desktop computer (windows 7, iTunes 12.33). Fortunately my phone came back on after cycling through the connect screen about 5 times and restarting itself.

    2. Re:Easy Fix by squiggleslash · · Score: 1

      Isn't the most obvious solution to incomplete transmissions to wait until the entire OS is downloaded before installing it? And isn't that what Apple is doing anyway? I doubt that's the problem here, but I'm willing to be disappointed and proven wrong...

      --
      You are not alone. This is not normal. None of this is normal.
    3. Re:Easy Fix by Anubis+IV · · Score: 2

      You're assuming that's the problem when the evidence is pointing in an entirely different direction. iOS verifies the download against a checksum before it begins installing, specifically to ensure that the download is complete and arrived as expected. Likewise, it ensures that the battery has sufficient charge to complete the installation, or else requires that you plug the device in first. It's more likely that the problem lies with the installer itself or the hardware for the iPad in question, given that the issue appears to be specific to a particular device model.

    4. Re: Easy Fix by Anonymous Coward · · Score: 0

      My iPad was connected via cable for the update. Still bricked.

  3. Is Apple taking QA lessons from Microsoft? by QuietLagoon · · Score: 1, Funny

    It appears that Microsoft's slackening QA for its OS updates is beginning to infect Apple.

    1. Re:Is Apple taking QA lessons from Microsoft? by ganjadude · · Score: 2

      beginning??? where have you been??? every time IOS updates we hear about how its bricking devices. this has been the norm for most ios releases.

      --
      have you seen my sig? there are many others like it but none that are the same
    2. Re:Is Apple taking QA lessons from Microsoft? by dgatwood · · Score: 1

      The more complex the system, and the more users a system has, the more critical bugs will escape unnoticed. With that said, this means that there is at least one hardware configuration that they don't have as part of their automated testing pool (I assume that they do have at least "does it boot" automated testing and aren't relying 100% on dogfooding to catch these issues).

      On the flip side, it could be that their testing fleet is busy doing tests for the upcoming major release, and that they don't have one for minor software updates like this one, in which case it's the fault of the people who came up with the idiotic "no downgrading" policy. Personally, I blame Scott Forstall. :-D

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    3. Re:Is Apple taking QA lessons from Microsoft? by Some_Llama · · Score: 1

      why does it matter how many users a system has?

    4. Re:Is Apple taking QA lessons from Microsoft? by Anonymous Coward · · Score: 0

      That raises the chances of one coming up with some edge case or other combination of inputs that trigger a bug.

    5. Re:Is Apple taking QA lessons from Microsoft? by dgatwood · · Score: 1

      Exactly. More to the point, the more configurations (where the definition of "configurations" includes even subtle things like what apps are installed or what preferences somebody has chosen), the greater the odds of at least one person hitting any given serious bug, and the greater the number of people affected by such an unusual bug.

      For example, in the early part of the 2000s, Apple made single-digit millions of Macs, and there were probably low double-digit millions in active use. There are now over a billion iOS devices in active use. So if there were a serious bug in both OS X v10.2 (in 2003) and iOS 9.x (today) with identical probabilities of occurring, you'd have seen a hundred affected users of the latter for every one affected user of the former. Something that affects 30 people on iOS today probably wouldn't have even been detected in OS X v10.2 thirteen years ago, because more likely than not, no OS X user would have gone down the affected code path.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    6. Re:Is Apple taking QA lessons from Microsoft? by antdude · · Score: 1

      It's not just Apple and MS. :(

      --
      Ant(Dude) @ Quality Foraged Links (AQFL.net) & The Ant Farm (antfarm.ma.cx / antfarm.home.dhs.org).
  4. Would break usability in mobile-only households by tepples · · Score: 1

    That would break the feature introduced in iOS 5 that allowed iPhone and iPad to enter mobile-only households, which have no Mac or Windows PC on which to run iTunes. One of my co-workers was mobile-only. Or would Apple direct mobile-only users to the nearest Apple Store or Apple authorized dealer?

  5. test by jas.powell · · Score: 1

    test

    1. Re:test by halivar · · Score: 1

      I don't think it worked. Your post never showed up on my screen.

    2. Re:test by squiggleslash · · Score: 3, Funny

      Your post isn't appearing here. Did you remember to type your Slashdot password as the last line of your post? That's a common mistake.

      --
      You are not alone. This is not normal. None of this is normal.
    3. Re:test by Chmarr · · Score: 1

      My Password is ******** ... is it converting my password to stars correctly. ?

    4. Re:test by squiggleslash · · Score: 2

      My Password is hunter2 ... is it converting my password to stars correctly. ?

      Looks like it's working, I just see a bunch of asterisks after "is" and before the "...".

      --
      You are not alone. This is not normal. None of this is normal.
  6. How bad is thier QA.... by ZiakII · · Score: 1, Insightful

    Like at least Microsoft can blame a wide range of devices. How many iPads can their possibly be?

    1. Re:How bad is thier QA.... by Plumpaquatsch · · Score: 1

      Like at least Microsoft can blame a wide range of devices. How many iPads can their possibly be?

      Over 300 million.

      Ohh, you mean how many iPad models. Considering that not all but just a few units of a single model are affected - what's your point exactly?

      --
      Of course news about a fake are Fake News.
  7. Re: Would break usability in mobile-only household by bill_mcgonigle · · Score: 1

    Yeah, I recently bought a used 5s for testing work, based on the claim that iTunes wasn't required. There is an Apple Store in this State but it's almost two hours away.

    --
    My God, it's Full of Source!
    OUTSIDE_IP=$(dig +short my.ip @outsideip.net)
  8. Bricking up the walled garden? by Ungrounded+Lightning · · Score: 1

    It's one thing to buy a nice walled garden.

    It's another for the contractor to come around a bit later and brick up the entrance.

    --
    Bantam Dominique roosters crow a four-note song. Once you've heard it as "Happy BIRTHday" you can't NOT hear it that way
  9. Rules of thumb by Anonymous Coward · · Score: 0

    For normal (non-OS) software, wait at least a week before upgrading and keep the old version around just in case.

    For an OS, wait at least a month and do a complete backup where possible.

    This is the new standard because of the customers-as-testers mentality most software companies seem to have adopted.

    Even when I follow these rules, I can't recall the last time I didn't get bitten by an OS upgrade (especially with iOS).

  10. Really Headline? Misleading by slashkitty · · Score: 4, Insightful

    Bricking doesn't apparently mean what it used to. There is no evidence to support that this is completely unfixable.

    --
    -- these are only opinions and they might not be mine.
  11. Re:Really Headline? Misleading by acoustix · · Score: 2

    Bricking doesn't apparently mean what it used to. There is no evidence to support that this is completely unfixable.

    Thank you for pointing that out. I hate the bastardization of IT lingo.

    --
    "A plan fiendishly clever in its intricacies"- Homer Simpson
  12. Re:Really Headline? Misleading by Anonymous Coward · · Score: 0

    See softbrick vs hardbrick

    But yes, misleading all the same

  13. Re:Really Headline? Misleading by Trogre · · Score: 1

    You keep using that word. I do not think it means what you think it means.

    FTFY

    --
    "Nine times out of ten, starting a fire is not the best way to solve the problem." - my wife
  14. Missed this, now restoring by grumling · · Score: 1

    The problem with working nights is you get out of sync with the rest of the world. I updated the phone on Tuesday, no problems, so I figured I'd just do the update on the iPad and move on. Now I get to restore my shiny new iPad Pro to factory defaults. Looks like one issue with restoring is that the iPad isn't waiting for the 1.94GB download to complete, so it restarts, causing iTunes to stop downloading until you go through the whole EULA again. Fingers crossed it will complete the load before bedtime.

    I'd love to see the RCA on this one, especially since it only affects the 9.7" iPad pro.

    --
    "Well, good luck finding a judge that doesn't run a bestiality site."
  15. i upgraded mine by Anonymous Coward · · Score: 0

    It says execute order 66.

  16. Re:Really Headline? Misleading by Anonymous Coward · · Score: 0

    Bricking doesn't apparently mean what it used to. There is no evidence to support that this is completely unfixable.

    How far do you go?

    If fixing it requires a programmer for the flash chips, is that bricked or not? Is there a line between having to desolder said flash chips for flashing or not?

    To me brick means that the user/admin/whatever can't fix it with typical equipment and effort.

  17. YAY!!! by Anonymous Coward · · Score: 0

    It warms my heart to see Apple users experiencing the real world of computers. Perhaps the more it happens, the more realistic they will become instead of saying there's nothing wrong with Apple devices.
    It's how many years later and the biggest problem I see with most Apple devices? 1 stinkin button.

    1. Re:YAY!!! by Anonymous Coward · · Score: 0

      it has power, volume up + down, and home. A nexus 4 has power, volume up + down, and home. My LG has power, volume up + down, and that's it. Everything else is software.

      Or did you mean their compters and the mice? Because I own a tech shop, I deal with end users all the time, and very few of them know what "right click" means. I have to explain in tedious detail that they have to click "the other button. No no no, the one on the other side. No take their fingers off the mouse, move it to the other side, no click there instead" and that's on standard PC mice.

      Is if dumb that apple doesn't include them? I think so. Does it hamper the average user? Definitely not.

  18. Apple Store vs. Apple Authorized Reseller by tepples · · Score: 1

    In addition to Apple's own retail stores, Apple partners with franchised stores called Apple Authorized Resellers. For example, Fort Wayne, Indiana, is 90 miles away from an Apple-owned retail store in Mishawaka, but the city has two franchisees: Signature Mac on the north side and Simply Mac on the west side.