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Intel Recalls Basis Peak Smartwatches Due To Overheating (techgage.com)

Deathspawner writes: Intel's Basis has just sent an email to customers who own a Basis Peak smartwatch with some bad news: it's being recalled. In mid-June, Basis admitted that its flagship (and only) smartwatch had the chance to overheat, and then asked them to wait for a firmware update. Ultimately, a firmware update couldn't have been issued that wouldn't have compromised the user experience, and as such, the company is asking for every single Basis Peak to be returned for a full refund -- it will even handle the shipping. Users can still access Basic Peak services until December 31, 2016, after which they will be turned off and the watch will be rendered useless. If you own a Basic Peak, you can visit the support site and follow the instructions to return your unit and claim your refund.

31 comments

  1. It's as if a million hipsters cried out in pain by Anonymous Coward · · Score: 1

    Oh wait, that's because they really did get burnt and was super painful. But nonetheless.

    1. Re:It's as if a million hipsters cried out in pain by Anonymous Coward · · Score: 0

      A clever marketer would have sold these are Sanders rallies and suggested that it would help the Bernie Bros to 'feel the Bern'.

  2. Is the B1 recalled too? by MadCow42 · · Score: 1

    Their recall website says it's for the Peak recall "and B1 returns"... I've entered my data to return my B1 and it accepted it, but it doesn't say what the terms for that are (how much they'll refund, etc.). Everything I see online only mentions the Peak.

    Does anyone have more info on the B1 return? I used mine for a while but really didn't like it for several reasons so it's been sitting in the drawer. It'd be great to get a refund so I can invest in something newer/better!

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    1. Re:Is the B1 recalled too? by Anonymous Coward · · Score: 0

      Its the full price the B1 as well. They didnt ask for any receipts or anything, so I'm assuming its just the full retail cost regardless of where you got it. I think I got 481 for two B1s with an extra band and charger?

    2. Re:Is the B1 recalled too? by MadCow42 · · Score: 1

      Thats awesome! Thanks!

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  3. Intel = Space heater by Anonymous Coward · · Score: 0

    Intel chips run hot?!! Say it ain't so!!

    1. Re:Intel = Space heater by CajunArson · · Score: 1, Flamebait

      Considering Intel bought the company after they had designed these watches and there isn't a single Intel hardware product inside the watches, I'd say this is more indicative of the fact that ARM chips are more than capable of overheating when asked to do too much.

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    2. Re:Intel = Space heater by Anonymous Coward · · Score: 0, Troll

      Niggers! Yeah, I said niggers you libtard butt humpers!

    3. Re:Intel = Space heater by Joe_Dragon · · Score: 0

      Go amd and get rid of the space heater P4's

    4. Re:Intel = Space heater by Anonymous Coward · · Score: 0

      I have a Guruplug with a 1.3Ghz single-core ARM core, and it runs hot.
      Phones run cool because they are basically never running, 90% of the time they are in sleep mode.

    5. Re:Intel = Space heater by Anonymous Coward · · Score: 0

      Isn't Basis the name of a spinoff company of Cirrus Logic (dealing with X2 analog modems) that Intel bought many years ago? Watches were nowhere in the RADAR when Intel bought them.

    6. Re:Intel = Space heater by stevel · · Score: 2

      From what I read, it's the heartbeat-sensing LED on the watch's underside that overheats.

  4. Intel made a smartwatch? by fortfive · · Score: 4, Interesting

    I guess I'm not reading /. enough.

    1. Re:Intel made a smartwatch? by Anonymous Coward · · Score: 0

      No they bought a company who made (a shitty) one.

    2. Re:Intel made a smartwatch? by jfbilodeau · · Score: 1

      I guess we missed it between all the Win10 stories.

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    3. Re:Intel made a smartwatch? by Anonymous Coward · · Score: 3, Informative

      It is actually a really good fitness tracker; much better than than the Fitbit and Polar Loop I had. Calling it a Smartwatch is a bit of a stretch, as it was design to compete with Fitbit and similar fitness/sleep tracker products. It has some basic notification functions (SMS, messages, email, etc), but no "apps" that can be installed. To me, it can't be called a Smartwatch if it is not designed to have 3rd party apps installed like Android, Apple, and Tizen (Samsung) are designed to.

  5. Behold the new Intel by Anonymous Coward · · Score: 0

    This is the new Intel where quality means nothing and cost cutting is King. They will probably respond to this by laying off engineers with more than 2 years experience and replace them with cheap college hires or off-shore workers. I wonder how this fiasco will fit into their cost cutting measures.

    1. Re:Behold the new Intel by ausekilis · · Score: 1

      An AC shooting from the hip that wasnt miles off? Mark your calendars, folks!

      Looks like Intel is closing shop in 7 countries. In Rio Rancho, NM, alone, they've shrank their workforce from over 3k in 2013 to 1800 this year, with more layoffs incoming. Rio Rancho is a 30nm fab that hasn't had updates in many years... and no tax incentives to stay.

    2. Re:Behold the new Intel by Copid · · Score: 1

      The Basis watches were an acquisition. If I understand correctly, they were having a hell of a time onboarding the design (pretty common when you buy up a small company with one product--it's usually hard to manufacture, full of "we'll do it later" design flaws, poorly documented, and only fully understood by a few key engineers). I don't think that Intel had a hand in designing any of the watches currently on the market. Looks like they found out it's too big a mess to fix and are doing the smart thing by killing it off. Even if they could redesign and fix it in the next rev, the brand is badly tarnished. Might as well cut your losses and walk away.

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  6. Basis or Basic? by Anonymous Coward · · Score: 0

    I've never heard of this company, but it's called "Basic" twice in the summary, and "Basis" four times. Consistency?

    1. Re:Basis or Basic? by OzPeter · · Score: 2

      I've never heard of this company, but it's called "Basic" twice in the summary, and "Basis" four times. Consistency?

      Normally I'd make some comment about "are you new here?", but I know you've been around for a long time and should know better.

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  7. Why cloud dependent devices are bad by sethstorm · · Score: 1

    Even if you have no problems, they can kill the device by killing the remote platform.

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  8. Do you happen to know what time is it? by Anonymous Coward · · Score: 0

    Sorry, my watch overheated

  9. And I thought by Anonymous Coward · · Score: 0

    ...that all this sweat was from workout :(

  10. Meanwhile, The Apple Watch Gets (much) Faster by TheFakeTimCook · · Score: 1

    In the recent Apple WWDC Keynote, Apple demonstrated the coming Update to their WatchOS (WatchOS 3). Performance across the board increased, with App Launches happening around EIGHT TIMES faster, and several other actions "snapified"(tm).

    And that was WITHOUT changing the hardware.

    So, clearly, Apple knows how to design a SmartWatch, and Intel needs to stick to desktop and server CPU design.

    1. Re:Meanwhile, The Apple Watch Gets (much) Faster by Anonymous Coward · · Score: 0

      If a software update can make it 8X faster, that just means they were doing it stupid wrong before.

    2. Re:Meanwhile, The Apple Watch Gets (much) Faster by TheFakeTimCook · · Score: 1

      If a software update can make it 8X faster, that just means they were doing it stupid wrong before.

      Of course. Because no one else optimizes software as time goes on.

  11. Oh, so you REGISTERED IT RIGHT by Anonymous Coward · · Score: 0

    So they have your name and can recover everything you did on it and said around it, including GPS.

    Or can they? Maybe they can find out if the trick worked before deploying similar better-planned spy devices?

    You woudn't want your arm to catch on fire and shit right? Better give us the booty.

    Intel. Known to cooperate with US government spy agencies like a mother fucker.

  12. The Basis Peak was actually really good by coldsalmon · · Score: 2

    I own one of these, so I'm sad to see that the service is being stopped. I initially got it just for sleep tracking, since it was the best in that category at the time. But after I got it, I also started wearing it during the day because it was just a damn decent watch; that is, it was good at telling the time. The LCD display was large and clear, and the band was very comfortable. It's actually one of the best and watches I've ever owned, just as a watch. I would charge it for a few minutes each day when I took a shower, and this was enough to top up the battery.

    I also had a minor knee surgery in December, and I found that it was very useful for tracking my steps during my recovery. Finally, when they updated it to receive notifications, I was surprised at how convenient it was to get text messages on my watch.

    So all in all, it was a great piece of hardware and I'm sad to see it go.

  13. Wait, this watch relies on a proprietary service j by Anonymous Coward · · Score: 0

    I would have returned it just on the basis of that! Didn't people learn from the Sidekick/Microsoft/Danger phone fiasco from last decade?