Uber's Terrifying 'Ghost Drivers' Are Freaking Out Passengers in China (qz.com)
Several Chinese publications are reporting that "ghost drivers" are frightening Uber passengers into paying for trips they didn't take. Passengers in Tianjin, Qingdao, Chengdu, Beijing, Shanghai and Suzhou have been canceling Uber rides after seeing creepy driver profile pictures pop up in the app. Quartz reports: Passengers using the ride-hailing app in several Chinese cities have reported seeing their requests picked up by drivers with creepy profile photos of zombie faces. According to Chinese news site Sixth Tone, the point of these ghostly profiles is to scare passengers into canceling the trip, so they are fined for a few yuan (less than a dollar), which goes to the driver. Other passengers have reported seeing their rides accepted, but then their trips were "started" by the driver on the app before they even get to the car. These "ghost rides" last less than a minute, with the driver charging customers between 8 and 15 yuan (about 1 to 2 dollars) for a ride that never happened. Calls to the drivers in these cases are never picked up, according to The Paper, a state-owned media. Passengers can however eventually be reimbursed by Uber China if they lodge a complaint.
Have goats?
I thought one of the selling points of Uber was that customers could review the drivers, and so you knew in advance you were getting someone you could trust?
If you use it, you're a big dummy.
Comments?
Scientists Discover That Horses Can Use Symbols To Talk To Us
OH MY GOD!~!
That's the last ride I take without an interpreter. What are those horses saying behind our backs ??
to the "ghost rides".
Modify the Uber app so that the rider has to confirm the start of the ride on their mobile device.
Reporting of "scary" profile pics should be simple as well - simple snapshot and forward - If proven - the driver takes a hit on their next 5 drives - say $1-2 per drive.
Problem solved.
The only news I ever hear coming out of China is how everyone is screwing each other to make a quick buck. It's to the point where I make a point of avoiding any and all foodstuffs that originate in China cause I don't wanna be poisoned.
Don't any decent people live over there? Or do all the decent ones simply say "screw this" and leave, because the Chinese people I meet locally are great people.
People find they can abuse a system for personal monetary gain, so they do.
There will be solutions to these existing abuses but I suspect that the drivers will be able to devise new ones faster than the Uber developers can mitigate against them.
Uber needs to borrow a page from 'Total Recall', and put Jonnie Cab in the driver's seat. Seriously it would reassure the passengers and give them the sense of novelty. Complete Marketing screwup to have an empty driver seat. Maybe they should also buy a copy of 'Pre-Suasion'.
They sure are enterprising.
[I say this as someone who is Chinese; irony disclaimers apply]
Post may contain irony: discontinue use if experiencing mood swings, nausea or elevated blood pressure.
Article makes it sound like they are getting spooked because of monsters or something, but they are really just deciding they don't want to ride with a weirdo.
Robotic Uber cars will solve these problems
I sure hope they will lodge the complaint up someone's ass.
...gis sdrawkcab (usually not responding to ACs; don't bother posting as AC)
Every day I shall drift farther away from the business plan of enabling ride sharing. Pray that I shall not drift from my business plan any further.
You can cancel a driver immediately without penalty. If you get a driver you've had before and didn't like or it's a driver with a POS car or a driver with a poor rating that's your opportunity to cancel.
The ghost drivers that plague me, in a non-US location, are drivers who are faking their locations so the appear to be close but actually aren't. I think they are being ghosts for a different reason, fear that the taxi mafia in this country in cooperation with the corrupt police harass Uber drivers and in some cases attack them. Every Uber driver insists that I ride up front and if pulled over pretend the driver is just my friend driving me around.
The taxi mafia here has good reason to fear Uber, it cuts into their revenue from ripping off people with everything from lying about the fare to pulling a counterfeit currency switcheroo when you pay.
Traditional taxi drivers don't pay for the "commercial use" of public roadways either.
well DUH they pay MORE for those medallions and they pay MORE for a commercial license and they pay MORE fees and tolls when they take passengers to the airport
so YES they ARE paying MORE for their "commercial use" of the public roadways.
my condolences go out to your family for your lost brain, I hope they find it
If the communist Chinese government wasn't so corrupt and overall fucked-up, then maybe Chinese citizens wouldn't be so fucked-up and corrupt either, and you wouldn't have Chinese Uber drivers doing things to blatantly rip people off like this.
Sorry about that; I forgot my makeup and to shave.
Table-ized A.I.
This could easily be a ploy to feed the rumormill to steer people away from Uber. The ride-sharing server market over there is extremely competitive.
Last I checked the driver profile pic is not something a driver can change, these are normally taken at the local uber "office" at the time of registration.
This just feels very fishy overall.
A global company spending billions of dollars to destroy the taxi industry, and so little to show for it. Goodbye, sharing economy! It was fun.
make 10 fake uber driver profiles with "scary" pictures, collect from all the fake rides you didnt do, count on cultural fear of ghosts to not get complaints.
China is full of entrepreneurs like that.
Another example: Shenzhen police started a program rewarding traffic violation recordings from dash cams with straight up cash (something like $5?)
https://www.youtube.com/watch?...
there are tutorials on chinese social media how to make good money inciting other people to brake traffic laws.
Who logs in to gdm? Not I, said the duck.
Driver ate my brain, cannot recommend.
Uber will be lapping this shit up - they love the de-regulated environment.