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Evernote Reverses Course On Opt-out Privacy Policy That Would've Exposed Users' Content To Employees (venturebeat.com)

Evernote has withdrawn planned changes to its privacy policy that would have permitted some employees to view the content of users' note, as the company works on new features that rely on machine-learning technology. From a report on VentureBeat: The company caused an uproar earlier this week when news emerged of the pending changes, which were due to take effect on January 23. Even if users were to opt out of allowing their information to be viewed by employees, the planned changes drew attention to the company's existing policy that permitted employees to look at users' content "for other reasons stated in our Privacy Policy," which included quite a few vague reasons, including "to maintain and improve the service." Evernote CEO Chris O'Neill issued an apology of sorts yesterday for the company's "poor communication" around the policy, and pointed out that users' information would be anonymized. But today the company has gone one step further by announcing that it's no longer implementing the planned changes in their current form .

52 comments

  1. A little late. by Blinkin1200 · · Score: 5, Insightful

    I already deleted my account and uninstalled the apps.

    1. Re:A little late. by tripleevenfall · · Score: 4, Insightful

      Ditto... once a company tries this, you can be sure they'll be back for mineable data sooner rather than later, with or without asking in a way that becomes public knowledge.

    2. Re:A little late. by Anonymous Coward · · Score: 2, Insightful

      Data miners are easily startled, but they'll soon be back, and in greater numbers.

    3. Re:A little late. by Anonymous Coward · · Score: 1

      Ditto... once a company tries this, you can be sure they'll be back for mineable data sooner rather than later, with or without asking in a way that becomes public knowledge.

      Almost every organisations do this. Some tell, most don't. Even when they don't, most organisations don't have the proper security procedures in place, and at least some employees can easily consult everything they want, for gossip or selling. Plus legal and illegal government access.

      Privacy is very difficult to keep today (which sure has many negative consequences for everybody, even people who think they "have nothing to hide", or "don't care about been seen", or even "want to be seen").

    4. Re:A little late. by mlts · · Score: 1

      Yep, same here. I exported all my notes, deleted the notes, and deactivated the account for good.

      If a company is forced to back off once, history shows that it only will be a matter of time before they find another way to get dibs on people's data, and likely in a way that won't cause people to raise a ruckus. Evernote should not have even tried this in the first place because people are sick and tired of the constant encroachment on privacy.

      I hate mentioning Microsoft solution, but at least OneNote is decently secure, and one doesn't have to use a cloud provider to store the notes file. So far, it has been a suitable replacement.

      Notes.app is another solution. Both OneNote and Notes.app offer password protection/encryption for additional security.

    5. Re:A little late. by Anonymous Coward · · Score: 0

      it doesn't matter what the CEO says. No one reads the policies, so he very easily could say whatever the hell he wanted then do it anyway.

    6. Re:A little late. by RabidReindeer · · Score: 3, Insightful

      I already deleted my account and uninstalled the apps.

      I refused to install it in the first place.

      Yes, it's convenient. Yes, it's popular.

      But it keeps my data in places where I cannot control it. And no matter how innocuous my data might be, someone, somewhere, can probably find at least one way to use it for purposes I don't like.

    7. Re:A little late. by Anonymous Coward · · Score: 0

      did anyone else read this in Sir Alec Guinness' voice?

    8. Re:A little late. by myowntrueself · · Score: 1

      I already deleted my account and uninstalled the apps.

      Hah I just write all my notes in pig latin.

      --
      In the free world the media isn't government run; the government is media run.
    9. Re:A little late. by ecsyle · · Score: 1

      yeah, same here.

    10. Re:A little late. by Anonymous Coward · · Score: 0

      I already deleted my account and uninstalled the apps.

      How did you do that? I followed the steps on their support page (https://help.evernote.com/hc/en-us/articles/208314088) which are essentially:

      1) delete everything in the account
      2) deactivate the account
      3) create a support ticket to have the account deleted.

      I got to step 2. Step 3 requires you to log in, which requires an active account....

      So whatever personal information is still attached to that account, including my e-mail address, is sitting on their servers, waiting for the next Yahoo-type breach.

      Arseholes.

    11. Re: A little late. by Anonymous Coward · · Score: 0

      Yes I did. ðY

    12. Re: A little late. by tommyjcarpenter · · Score: 1

      Yep. I deleted half my notes and painfully encrypted, note by note, the rest.

    13. Re:A little late. by John+Da'+Baddest · · Score: 1

      I hate mentioning Microsoft solution, but at least OneNote is decently secure, and one doesn't have to use a cloud provider to store the notes file. So far, it has been a suitable replacement.

      Not true for MacOS. You can ONLY save to MS OneDrive, and the OneNote files seem to be hidden there, so forget about control over sharing with others.

      In fact, the only reason I'm looking at EverNote now is to get around this restriction from Microsoft - the original "data spy" service.

    14. Re:A little late. by Anonymous Coward · · Score: 0

      Congratulations, you got the reference. Sorry I can't offer one of those "achievement badges" you kids all seem to love these days.

  2. Want my grocery list? by Snotnose · · Score: 1

    Knock yourself out. That's all I use Evernote for. I'll even save you the effort, here is this week's sorted by store and store location: Plan: A steak & lobster B black bean soup C chicken pizzaiola (70) Need: sandpaper soy sauce cereal B chorizo B dry black beans C 2 oz pepperoni C 2 cans tomato sauce A broccoli A lobster tail C 1.5 lb chicken tits wasabi eggs milk hash browns C 4 oz mozzarella avocados garam masala

    1. Re:Want my grocery list? by Anonymous Coward · · Score: 0

      Do you sand each black bean individually?

    2. Re:Want my grocery list? by Anonymous Coward · · Score: 0

      So based on your grocery list you're certain to be extremist, likely rapist, and the odds aren't exactly bad you too are a pedophile. Data-mined that for you, Snotnose.

    3. Re:Want my grocery list? by irrational_design · · Score: 1

      You grocery list clearly indicates you are a liberal commie socialist.

    4. Re: Want my grocery list? by Anonymous Coward · · Score: 0

      So he voted for Trump?

  3. Sigh of ironic relief. by geekmux · · Score: 0

    That's right, lets all breathe a sigh of relief. No changes will be made, to include any effort by users to actually secure the unecrypted notes at the heart of this "privacy" issue.

    Users were actually in some kind of uproar about employees reading their cleartext data synced to the cloud...cue the irony.

  4. Eat a dick by Anonymous Coward · · Score: 0

    Rarely used it since Notes.app was released by Apple

    Deleted all my notes and deactivated my account like they said I'd have to if I didn't want them molesting what little data I entrusted them with

  5. Insincere by Anonymous Coward · · Score: 1

    I can't believe this is a sincere change of heart and more of a business decision because of the negative press, like a child who apologizes for something just because their parent forces them to. Personally the damage is already done; I'm not using Evernote anymore, and the service was not unique nor vital to my life so it's a minor inconvenience at most.

    They're not sorry they wanted to do it, they're sorry you found out. They haven't stopped wanting the data for whatever partner they plan to sell it to. Even if it is harmless and everyone else is already doing it, bad PR is a bitch.

  6. No it's not. by Anonymous Coward · · Score: 0

    They SAY they reversed their policy, but how are you gonna prove it?

    1. Re:No it's not. by Anonymous Coward · · Score: 0

      They SAY they reversed their policy, but how are you gonna prove it?

      Simple! Just ask to see their NSA and FBI Signing Letters!

  7. I wish they would stop by Eponymous+Coward · · Score: 5, Insightful

    I like Evernote a lot. It's worked very well for me and the few problems I've had over the years were resolved relatively quickly by support.

    That said, I think the software was finished a while ago. I wish they would stop adding new features, make the company way, way smaller, and just polish and refine the core product. Everything that isn't the core product should be moved to an extension. Lower the development and support costs enough that the company can be profitable by charging users $1 or $2 per month.

  8. Evernote utility? by sjbe · · Score: 2

    Played around with Evernote a few times but I've never been able to figure out how to integrate it into my workflow in a productive fashion. It just seems too clumsy to really be terribly useful. I can't really figure out a good way to use the service. Does anyone out there really find it terribly useful? If so for what?

    Since I don't really use it right now I'm not worried about them looking at any non-existent data.

    1. Re:Evernote utility? by Eponymous+Coward · · Score: 3, Interesting

      How I've used it has changed over time.

      I think what makes it valuable to me is the search. I just throw everything in there and can usually find exactly what I need with search. The number of search operators is pretty amazing.

      The second big win is their web clipper (or is it Clearly?). It does a really good job of grabbing web page contents and leaving behind the stuff I don't want (mostly ads). I can tag it and store it in Evernote and find it later. When I'm working on a big project, it's a nice way of keeping all of my notes together.

    2. Re:Evernote utility? by sjbe · · Score: 2

      The second big win is their web clipper (or is it Clearly?). It does a really good job of grabbing web page contents and leaving behind the stuff I don't want (mostly ads). I can tag it and store it in Evernote and find it later. When I'm working on a big project, it's a nice way of keeping all of my notes together.

      So if you don't have a need to store content from web pages (I don't) it's more or less useless?

    3. Re:Evernote utility? by Eponymous+Coward · · Score: 1

      Like I said, the great search is the number one reason I keep using it. I can throw just about any file in there and it seems to be able to index it. I will often take a snapshot of a whiteboard and store that in Evernote. It does an astonishingly good job of recognizing the handwritten text and so if I search for "object cache", I'm going to find web articles I've saved, source code snippets, pdfs from conferences, and snapshots of white boards.

    4. Re:Evernote utility? by 31415926535897 · · Score: 1

      Yes, I used it in a slightly modified way that this series explains: http://www.thesecretweapon.org...

      It uses the Getting Things Done approach to productivity with a good way of integrating Evernote as the central brain. I stopped using Evernote when they restricted it to two devices. I've tried using OneNote as an alternative, but it's truly clumsy. Once you get used to Evernote, it feels fluid and everything else feels a bit off.

    5. Re:Evernote utility? by chmod+a+x+mojo · · Score: 1

      Access to notes on any device is pretty nice plus. I can take notes on my highly portable Mac when on the go, and access them on my (windows) workstation when doing serious work, or on my less portable desktop replacement ( for when power > portability ) laptop on site, or on a tablet propped up against something when I am working in the lab. Note sharing between collaborators is also a small plus.

      Notes are accessible on Windows / Mac / Android ( was / is internet required ) / iOS ( was / is internet required )/ and with the nevernote / nixnote client Linux ( maybe works with BSDs? never looked into it).

      I don't give two shits if they want to try and data mine my notes, and I wish them luck in figuring out what sample HDF-26+67'-WP - (finished / in progress / not started ) or any of the other cryptic sample names that make no sense to anyone outside of the people that are actually doing research with me, when it can't be correlated to ANYTHING. All of the actual research data gets shared between people in more secure ways.

      --
      To err is human; effective mayhem requires the root password!
  9. "Sigh" to cloud service providers of any kind by adosch · · Score: 1

    I keep a lot of notes on personal projects I do in kind of a 'journal'-like fashion on Evernote. What I use it for isn't awesome, it's just nice, convenient and it worked nicely in browser and mobile form. All the fucking while, we all know what we're giving up when we use 'free' cloud services of any kind. Should assumed neural network or machine learning foo happening under the hood to our data, patterns, habits, ect. be a surprise? No. But I don't like how my whole life is getting digitally profiled for the sake of a few dollars in a CEO's pocket.

    Direct re-link from /., but Snowdon did a similar rant that I totally agree, even if it's in regards to cell phone metadata: metadata of any kind is WAY more powerful than you think. I couldn't agree more. I think of all the times at work we mined Apache/Nginx logs coupled with click tracking and what they ordered from our inventory, it was simply amazing with little effort the amount of easily assumed information you could correlate, trend and rightfully assume to try and learn you 'user base' without actually soliciting them, ever. But, where's the line drawn?

    Nothing is scared anymore, man.

  10. data for the algos by Anonymous Coward · · Score: 0

    But they NEED the (I mean your) data!

  11. Too little, too late by Anonymous Coward · · Score: 0

    That they thought it was even an acceptable suggestion in the first place tells me all I need to know. Fuck these arrogant Silicon Valley companies.

    1. Re:Too little, too late by JackieBrown · · Score: 1

      I don't mind seeing a company make a mistake and learn from it.

      Not everyone sees the world as you do so missteps happen. They figured they had earned trust already and that the new tools they were going to offer would be worth the price of some privacy.

      When they saw the reaction - or another viewpoint - they adapted instead of keeping their head in the sand. The fact that they communicated the change in the first place shows it was not some nefarious scheme.

  12. Still trust the cloud with your data? by Locke2005 · · Score: 1

    The old adage still holds true: don't put anything on the internet that you wouldn't want to see in the newspaper the next morning! Are some paranoid companies still managing their own server farms?

    --
    I've abandoned my search for truth; now I'm just looking for some useful delusions.
    1. Re:Still trust the cloud with your data? by Minupla · · Score: 1

      We do for our sensitive data. We handle a LOT of sensitive private data in a jurisdiction with privacy laws. We need to know it's sitting in a jurisdiction with the same privacy laws and being able to see the servers helps us stay comfortable with that.

      Min

      --
      On the whole, I find that I prefer Slashdot posts to twitter ones because I don't get limited to 140 chars before
  13. Usual bullshit backpeddling. by Anonymous Coward · · Score: 0

    CEO Chris O'Neill issued an apology of sorts yesterday for the company's "poor communication"

    Sorry that was not "poor communication", it was made quite clear what they were intending to do.
    It was a shitty idea that backfired on them, and rather than be a man and admit to making a stupid decision he now tries and pretend the idea was misrepresented by using the wrong words.

    I've got no time for companies that try and pull this shit, yet another name on the growing list of companies to avoid and never recommend.

  14. A lot late by Anonymous Coward · · Score: 1

    Ditto... once a company tries this, you can be sure they'll be back for mineable data sooner rather than later, with or without asking in a way that becomes public knowledge.

    (Tries what, exactly?)

    I really just don't understand how people like you are able to keep looking at the world that way. I get how someone can make that mistake when they're young, and I get how (if they're stupid) they might repeat it a few times. (I personally might be a little stupid, since I repeated it a few times.) But how someone can be so resistant to learning common sense, even if they are pretty stupid just doesn't make sense to me. Even stupid people ought to be able to learn this:

    Security is about capabilities, not intent.

    Evernote "tried this" when they designed how the system works and offered it to the public. You "tried this" when you knowingly shared sensitive information with Evernote, in spite of being 100% certain that you were eternally granting them unlimited capabilities with regard to that plaintext information.

    Nothing regarding the security or privacy of the information changed when Evernote announced their intent to mine the info, and nothing has changed with their announcement to abstain from doing that. The capabilities remain identical. They weren't threatening to change the deal, because there never was any deal.

    So.. you're right to be dumping them. But you are so fucking doing it for the wrong reason. If you were concerned about them using or leaking your information then you wouldn't have given it to them in the first place, or you would have been just as likely to dump them the day before their mining announcement.

    People, please fucking stop it. Stop trusting services' intent. Don't trust companies' intent, and don't trust your government's intent. Address capabilities. If you don't want people to have access to information, then fucking deny them the information! Don't give them the information and then hope they pinky swear something. I don't fucking get how people are still making this mistake in 2016. WTF?!

    From a capabilities perspective, you didn't dump them for privacy reasons. It sounds to me like you dumped them because they confronted you with the truth: that your notes were totally insecure. You wanted to ignore that, but they publicly mocked every one of their users and laughingly told the world, "look at how much these people want to pretend their notes are secure!"

    Had Evernote let you continue to deny the obvious, they'd still have you as a user. Their announcement is what you cared about, since you sure as fuck didn't care about the actual privacy implications. So, you fired them over their announcement. The lesson that you have just taught, will be learned: companies should lie to people about their intents.

    Now that you know you are teaching everyone to lie about their intent, can you finally admit that intents are irrelevant and start addressing capabilities? I have a hunch that Evernote isn't the only company you should be firing. Who else are you trusting with your information?

    1. Re: A lot late by Anonymous Coward · · Score: 0

      Is that you, Stallman?

  15. Why your Legal department worries by ZipK · · Score: 2

    This is why your legal department nags you about using "free" services with which your company doesn't have an enterprise contract.

  16. Google has been doing this for ages.. by Anonymous Coward · · Score: 0

    WHats new?

    1. Re:Google has been doing this for ages.. by Raenex · · Score: 1

      Google has been doing this for ages..

      Yep, and Microsoft jumped in with both feet for Windows 10. So have people stopped using Google for web search, Gmail, Chrome, and Android?

  17. In Their Current Form by OhPlz · · Score: 1

    Notice the sentence at the end of the summary..

    "it's no longer implementing the planned changes in their current form."

    It reads like they still want the changes, they're just trying to come up with a different way of accomplishing the same thing.

  18. Evernote deserves to go under, period. by Anonymous Coward · · Score: 0

    ANY company which does what Evernote did deserves to be judged as harshly as possible
    in the court of public opinion. In other words they deserve to go out of business.

    I never used Evernote despite being encouraged to do so by some associates who think they
    are pretty smart. Those associates are not looking quite so smart now, are they ?

  19. Too little too late by irrational_design · · Score: 1

    Nope. I'm already working on moving all of my notes out and closing my account. I'm encouraging others to do the same.

    1. Re:Too little too late by SuluSulu · · Score: 1

      Nope. I'm already working on moving all of my notes out and closing my account. I'm encouraging others to do the same.

      What are you moving to?

    2. Re: Too little too late by Anonymous Coward · · Score: 0

      OwnCloud.

    3. Re:Too little too late by irrational_design · · Score: 1

      I'm a mac user so I've moved to Ulysses.

  20. Burn these overbearing companies to the ground by Anonymous Coward · · Score: 0

    Burn these overbearing companies to the ground at the first sign of this kind of bullshit.

    I mean literally.

  21. Color me shocked! by Chelloveck · · Score: 1

    Really, if you can't accept someone looking at your stuff you should maybe rethink this whole storing-it-on-their-servers thing. Why in the world does anyone think a little thing like a privacy policy would stop them? (Not picking on Evernote specifically, the same goes for any online data service.)

    --
    Chelloveck
    I give up on debugging. From now on, SIGSEGV is a feature.