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Amazon Is Refunding Up To $70 Million In-App Purchases Made By Kids (cnn.com)

The Federal Trade Commission announced that refunds are now available for parents whose children made in-app purchases without their knowledge. Amazon dropped its appeal of last year's ruling by a federal judge who sided with the Federal Trade Commission in the agency's lawsuit again Amazon. According to a TechCrunch report, "the FTC's original complaint said that Amazon should be liable for millions of dollars it charged customers, because of the way its Appstore software was designed -- that is, it allowed kids to spend unlimited amounts of money in games and other apps without requiring parental consent." CNNMoney reports: According to the FTC, more than $70 million in charges may be eligible for refunds on in-app purchases made between November 2011 and May 2016. In 2014, Apple and Google refunded customers whose children made purchases in their mobile app stores, and the companies were forced to be more explicit about in-app purchases. Both firms no longer call apps "free" when they are free to download but have upgrades you can buy. Amazon sent eligible consumers an email to receive a refund. If you didn't get one and think you should be eligible, you can click here, or go to the Message Center to find out more information.

40 comments

  1. How nice of them. by Anonymous Coward · · Score: 0

    "Amazon Is Refunding Up To $70 Million In-App Purchases Made By Kids"

    Which is probably . . . .5% of what they took in from those purchases? How nice of them.

    1. Re:How nice of them. by lucm · · Score: 1

      No. Read the summary:

      According to the FTC, more than $70 million in charges may be eligible for refunds on in-app purchases made between November 2011 and May 2016.

      --
      lucm, indeed.
  2. Re:Refund for dupes? by Anonymous Coward · · Score: 0

    We'll give you a refund of double what you originally paid.

  3. Stupid by Anonymous Coward · · Score: 0

    Shitty parents who abdicate their responsibilities to apps are 100% to blame.

    We can only assume the judge is one of these fucks.

    1. Re:Stupid by Anonymous Coward · · Score: 0

      being a tech genius is not a prerequisite to being a parent.. even a good parent.

      although having at least half a brain is, for being able to comprehend that -- and you failed, mr. ac. you failed.

    2. Re:Stupid by Anonymous Coward · · Score: 0

      You don't have to be a genius to regulate use of your credit card.

    3. Re:Stupid by Anonymous Coward · · Score: 0

      Victim blaming strikes back! It probably makes you feel so superior.

    4. Re:Stupid by jabuzz · · Score: 1

      No do you have to be a genius to turn on parental controls, and restrict all purchases on your Fire tablets to need a password the kids don't have.

      Alternatively just don't link a credit card to the dam device. All four of my nephews and nieces have Fire tablets, the oldest two are on their second none of which have *EVER* had a credit card linked to them. All app/in-app purchases have been made via gift vouchers applied to their personal Amazon accounts. It's not rocket science folks.

  4. Great... by Anonymous Coward · · Score: 0

    Corporations being held accountable because parents can't do their jobs and lock down their devices properly.

    1. Re:Great... by ShanghaiBill · · Score: 0

      Corporations being held accountable because parents can't do their jobs and lock down their devices properly.

      When I signed up for parenthood, nobody said anything about "locking down devices", so no, that is not "my job".

    2. Re:Great... by Anonymous Coward · · Score: 0

      When I signed up for parenthood, nobody said anything about credit card debt, taking care of kids, housing maintenance, more taxes, and how to be parents, so no, that is not "my job" to be smart.

      ftfy.

    3. Re:Great... by Anonymous Coward · · Score: 0

      I remember when my Verizon bill was sky high... because my nephews found and then routinely ordered some, ahem, PPV I was not even aware of. Couldn't even be locked down or blocked account-wise at the time that I'm aware of. It was treated like electric or phone - pick it up and there it is. Not much I can do unless I want to live like a cavemen or have a shitton of money to paranoia proof everything that can be bypassed anyway with a little experimentation.

      Some of this shit should be regulated by law.

    4. Re:Great... by Anonymous Coward · · Score: 0

      Corporations being held accountable because they can't do their jobs and not violate existing law.

      They failed to establish a chain of parental consent and entered in to illegitimate purchase agreements with minors. Which is illegal. Worse, they knew it was happening. And let it happen because it netted them potentially 70 million in sales. Which is also illegal.

      If course you can spin the "blah blah those parrents can't do their jobs" yarn but that's intellectually lazy.

      And stupid.

    5. Re:Great... by Anonymous Coward · · Score: 0

      You obviously forgot to do the step after signing up, applying for and being granted a parent license which has the competency exam requirements.

    6. Re:Great... by Anonymous Coward · · Score: 0

      Honest, I had no idea little Johny bought a Harley. Never understood high that bike got in the garage. It's a mystery.

    7. Re:Great... by urbanriot · · Score: 1

      "locking down devices" isn't your job but parenting is, which involves a number of responsibilities one of which is moderating what devices you give them with credit card information saved therein.

    8. Re:Great... by Anonymous Coward · · Score: 0

      caveat emptor

    9. Re: Great... by Anonymous Coward · · Score: 0

      Don't give your kids devices connected to the Internet then you moron.

  5. IN APP PURCHASE - WORSE SCAM EVER by Anonymous Coward · · Score: 1

    Why do people continue to buy this apps ?? pay over and over for something you should pay only once?

    1. Re:IN APP PURCHASE - WORSE SCAM EVER by ShanghaiBill · · Score: 1

      Why do people continue to buy this apps ?? pay over and over for something you should pay only once?

      Many "free" apps have limited functionality, so you can try them out and see if they fit your needs, and then do an in-app purchase to turn on the full features. It is a good deal because you don't need to waste money on something before you are sure it is what you want.

    2. Re:IN APP PURCHASE - WORSE SCAM EVER by n329619 · · Score: 1

      It's kind of like selling a potato for $0.99 vs a bag with 10 potatoes for $4.99.

      There are a lot of people that thinks the $0.99 potato is better. All because they are in a mix of ignorant, stupid and bad at foreseeing future cost. They also think that $0.99 is better than $1, even when it becomes $1 after sells tax rounding numbers.

      So these free apps are just the result of those people earning them profits, including ignorant parents letting their kids buy in-apps items.

    3. Re:IN APP PURCHASE - WORSE SCAM EVER by Anonymous Coward · · Score: 0

      $1 for a potato IS better than $5 for 10 if I don't plan to use at least 5 potatoes before they would go bad.

      Likewise FTP can be free if you are disciplined (I have enjoyed hours of PvZ2 without spending one red cent).

    4. Re: IN APP PURCHASE - WORSE SCAM EVER by Anonymous Coward · · Score: 0

      Https is better than ftp, just sayin...

  6. if an arcade worked like apple ios used to be they by Joe_Dragon · · Score: 1

    if an arcade worked like apple ios used to be they be shutdown fast.

    Like we have lot's of free to play games with your (entry pass just to keep in line with having to buy an ios device) but that pass is one off and is good for at least 2+ years.

    But to play them you need to link your game card to you CC / bank account or you can jump thought a lot very poorly listed line of hoops to get an game card with out an payment system linked to it. (you can buy the same entry pass at other places for other stuff on the devices and before we added the store the passes where sold just to keep in line with having to buy an ios device to say why the payment for the pass is not linked to the store)

    Now to the real meat of the issue.

    Some of the free games had ad's in them others are just free but to play the free games just need put in your pin.

    Some of the free games have in game add on's that you can buy with real cash. But some games are set up in away that makes it easy to mix up in game cash / gold buy screens with buy X with real cash screens. To use real money you to use your pin but to make it easy for up to 15 min after putting your pin in we don't ask it for it again.

    We also have games that are pay to play and don't have in game add on's for real cash same pin system.

    And there is the jukebox where you have buy music from it's own buy screens but it's very clear that it's going to cost real cash for that. same pin system.

  7. over locked down where the free stuff password by Joe_Dragon · · Score: 1

    over locked down where the free stuff password / pin is the same as the buy password.

    I used to have this cable system where for the free VOD stuff you had to go though all of the buy screens that said cost $0.00 to view it. Better systems just show the free stuff and only do the buy screens for the PPV stuff.

  8. also some games have buy X with ingame gold by Joe_Dragon · · Score: 1

    also some games had buy X with in game gold but the buy X with real cash screens look just about the same so that can confuse people. even more so kids who think they are just useing in game funds.

    and buying stuff in games is not new old NES and before had that.

  9. Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

    and not once have they refunded what they ripped me off for so I doubt this story.

    1. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      This. Never seen Amazon refund money for their fraud.

    2. Re:Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      Placed my first order with them in late 1994, and I got screwed. They then lied to my credit card company so my chargeback failed They are a dishonest company that constantly steals. They are no better than that Microsoft crime organization.

    3. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      If they gave refunds when they didn't deliver, they would have never become woth billions.

    4. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      It's nearly impossible to get a refund from them. They are just plain dishonest.

    5. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      They o lay make profits by screwing people. Just look at their worlds largest bookstore lies that made thinking people want to die. Bezos showed his hate. So many people committed suicide of that lie of his. Also, the courts wanted to murder him, but he bribed them. He is like Bush. A damn criminal that morsels so many.

    6. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      If they made refunds, that would cut into profits.

    7. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      For me it was early 1996. They changed me for a book they never shipped.

    8. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      This. That is why they don't give refunds even when they don't ship.

    9. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 1

      I worked in an Amazon warehouse. At least in the UK, absolutely everything is thoroughly and repeatedly scanned. Straight off the van to the receivers who scan the barcode to confirm the item is in the warehouse, which then goes on to the stowers who scan the barcode and the shelf to confirm that it's now on a shelf, then the pickers scan the barcode to confirm that it has been taken off the shelves, and that goes to the packers who scan it and put it into a box which goes onto a delivery van. All packages are weighed before they go out, and are kicked out if they're the wrong weight or it hasn't been scanned properly.

      It might be different in other countries but the ones in the UK are pretty much bulletproof. You would have to scan an object and put the wrong one into the box which should never, ever happen.

    10. Re: Gotten screwed dozens of times on Amazon... by Anonymous Coward · · Score: 0

      Do you happen to live in Seattle, by any chance?

  10. Parents need to be parents by Anonymous Coward · · Score: 0

    Its up to the parents to oversee what their kids are doing and to protect them. Why would you give a kid the ability to just buy stuff? Its giving them a free pass to the candy shop. Of course they won't make good decisions or even care how much they spend. Never understood why this is Amazon or any other app sellers problem?
    Apple isn't aware if its little Johnny buying all that stuff without parents permission or a responsible parent. In fact every purchase triggers a email with a receipt for the purchase. Its not like the parent doesn't know their buying stuff. Too bad the snowflakes can't take responsibility for their own actions, and that of their unsupervised kids.