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Uber Concealed Cyberattack That Exposed 57 Million People's Data (bloomberg.com)

According to Bloomberg, hackers stole the personal data of 57 million customers and drivers from Uber. The massive breach was reportedly concealed by the company for more than a year. From the report: Compromised data from the October 2016 attack included names, email addresses and phone numbers of 50 million Uber riders around the world, the company told Bloomberg on Tuesday. The personal information of about 7 million drivers were accessed as well, including some 600,000 U.S. driver's license numbers. No Social Security numbers, credit card details, trip location info or other data were taken, Uber said. At the time of the incident, Uber was negotiating with U.S. regulators investigating separate claims of privacy violations. Uber now says it had a legal obligation to report the hack to regulators and to drivers whose license numbers were taken. Instead, the company paid hackers $100,000 to delete the data and keep the breach quiet. Uber said it believes the information was never used but declined to disclose the identities of the attackers.

Here's how the hack went down: Two attackers accessed a private GitHub coding site used by Uber software engineers and then used login credentials they obtained there to access data stored on an Amazon Web Services account that handled computing tasks for the company. From there, the hackers discovered an archive of rider and driver information. Later, they emailed Uber asking for money, according to the company.

32 comments

  1. They paid off criminals? by viperidaenz · · Score: 5, Insightful

    Sure, you can trust them to delete the data they stole.
    They won't just take your hush money and sell the data anyway.

    1. Re:They paid off criminals? by Baron_Yam · · Score: 2

      Yeah, that was my first thought; you NEVER pay ransom when what was stolen is also valuable to someone else. You're dealing with criminals, and you expect honest behaviour?

      You also never pay ransom when you can't stop them from simply repeating their crime, but that doesn't really apply in this case. And if you can afford to take the hit, you don't pay ransom simply to make the crime less profitable in general.

    2. Re:They paid off criminals? by rmdingler · · Score: 2
      Paying ransom to criminals whose hostage is the customers' personal information is folly only if it is indeed the information you wish to protect.

      Let's say you only want to keep the breach quiet...

      --
      Happiness in intelligent people is the rarest thing I know.

      Ernest Hemingway

    3. Re:They paid off criminals? by Baron_Yam · · Score: 3, Insightful

      >Let's say you only want to keep the breach quiet...

      Well, then, everything worked out!

    4. Re:They paid off criminals? by viperidaenz · · Score: 1

      I suppose that worked then, The criminals did keep quiet, probably sold the data quietly.

      It was an outside firm Uber brought in for an audit who found it out.

  2. Rats, if you're holding Uber stock by rmdingler · · Score: 5, Insightful

    No Social Security numbers, credit card details, trip location info or other data were taken, Uber said.

    Given Uber's track record, this is the guarantee equivalent of "The check's in the mail" and "No, those jeans don't make you look fat."

    --
    Happiness in intelligent people is the rarest thing I know.

    Ernest Hemingway

    1. Re:Rats, if you're holding Uber stock by sl3xd · · Score: 1

      Can we all just accept that Uber is less safe for consumers than asking a drunk who just got thrown out of a bar for a ride?

      --
      -- Sometimes you have to turn the lights off in order to see.
    2. Re:Rats, if you're holding Uber stock by Anonymous Coward · · Score: 1

      This will just play out like the Equifax hack. Every couple of weeks they'll revise their statement, admitting the breach was slightly worse than they admitted before.
      So give it a few months and I'll wager you'll see them eventually fess up to having users CC and SS details stolen too.

      Uber now says it had a legal obligation to report the hack to regulators and to drivers whose license numbers were taken

      But not their users whose details were taken ?
      Glad I don't use Uber, and after seeing how they prefer to cover themselves instead of those whose details were taken, I never will.

    3. Re: Rats, if you're holding Uber stock by Anonymous Coward · · Score: 0

      So basically the same as a taxi

    4. Re:Rats, if you're holding Uber stock by Mashiki · · Score: 1

      Can we all just accept that Uber is less safe for consumers than asking a drunk who just got thrown out of a bar for a ride?

      Funny enough, that's how the regulation of taxi companies started happening in Canada.

      --
      Om, nomnomnom...
    5. Re:Rats, if you're holding Uber stock by Dutch+Gun · · Score: 1

      Uber is the company that just keeps giving... all these wonderful headlines, that is. It's sort of amazing what a moral crapfest some companies can be. I mean, I generally consider most corporations to be amoral, but these guys sink way below even that level.

      --
      Irony: Agile development has too much intertia to be abandoned now.
    6. Re:Rats, if you're holding Uber stock by rmdingler · · Score: 1
      We can always still vote with our wallets, sighhh, but the corporate landscape is as depressing a place for a referendum as politics has become.

      The meteoric rise of ride-share companies was in direct response to the dreadful track record of the entrenched taxi industry, with their poor service history, fare gouging, and competition-restricting medallion allotment system in large cities.

      The most important characteristic for advancement in business and politics seems to be a sociopath's lack of any moral conviction.

      --
      Happiness in intelligent people is the rarest thing I know.

      Ernest Hemingway

  3. Uber drivers who are California residents - file! by Anonymous Coward · · Score: 1

    All California drivers for Uber should file a complaint here with the AG:
    https://www.oag.ca.gov/privacy/databreach/reporting

    My complaint states:

    Uber failed to notify thousands of California drivers for Uber of a PII data breach in violation of Calliforonia Civ. Code s.1798.82(a).
    https://www.bloomberg.com/news/articles/2017-11-21/uber-concealed-cyberattack-that-exposed-57-million-people-s-data

  4. the old CEO knew by Anonymous Coward · · Score: 0

    I guess that's OK, to just resign and not tell anyone.

  5. I'm sure top brass loves things like this by Anonymous Coward · · Score: 0

    I'm sure CEOs and such love stuff like this, because they can short their stock and make a ton of money due to the time between finding out and when the security breach has to go public. Heck, not just personal holdings, but selling the "hot tips" can bring in the dosh as well.

    1. Re:I'm sure top brass loves things like this by viperidaenz · · Score: 1

      Until you get investigated for insider trading

    2. Re:I'm sure top brass loves things like this by Anonymous Coward · · Score: 0

      Insider trading has not been enforced in over a decade, without a single person convicted. I doubt we will see it bothered with now... because hey, those are the engines of job generation.

  6. And now that we've deleted the stolen data . . . by taustin · · Score: 2

    . . . let's talk about how much it will cost to delete the backup copy.

    And next week, we can talk about how much it will cost to delete the secondary backup.

    And eventually, we'll need to talk about the offsite backups.

  7. Shady Guber by Anonymous Coward · · Score: 0

    I despise the "gig economy". It does nothing but disenfranchise people. I'm not defending corporate behemoths who also act like asshats (most of them), but a nice corporate job can be stable, come with benefits, etc. The gig economy sucks. I would rather cut grass with the illegal Mexicans than drive for a shady corporation making money on the backs of the desperate. Here in Texas, people cut grass for 10 months of the year in the southern part of the state where I live. At an average of $50 a yard and 10 yards a day, a man can make $500 a day. X5=2500, X4=10000. After gas, oil, and taxes, you are keeping around $7000. Not a bad job. Yes, it's work, but that's what's wrong with America and much of the world anymore. No one wants to actually do real physical labor. They'd rather sit.

  8. Don't trust slow and late disclosures. by jbn-o · · Score: 1

    No Social Security numbers, credit card details, trip location info or other data were taken, Uber said.

    So the people who didn't disclose an October 2016 attack until now assure us about the details of what was copied? Forgive me if I don't think it wise to trust the statements of those who don't disclose problems to the adversely affected in a timely manner. We've seen so many examples of other organizations later disclose that their attacks were worse than they first let on, it'll be noteworthy if this is merely late in coming and not both late and incomplete reporting.

  9. Re:And now that we've deleted the stolen data . . by grumpy_old_grandpa · · Score: 2

    And that is called paying the Dane-geld;
        But we've proved it again and again,
    That if once you have paid him the Dane-geld
        You never get rid of the Dane.

    -- Rudyard Kipling

  10. Translation by markdavis · · Score: 2

    >"Two attackers accessed a private GitHub coding site used by Uber software engineers and then used login credentials they obtained there to access data stored on an Amazon Web Services account that handled computing tasks for the company."

    Translation:

    The Uber employees used the SAME logins/passwords on a GITHub site that was on the Internet as their credentials on ANOTHER site that handles their production data which was also on the Internet!

    Huge no-no!!! #1 rule- keep passwords private and secure/undisclosed. #2 rule- never use the same credentials on multiple sites (especially critical sites... most especially anything accessible on the Internet). This is like security 101...

    1. Re:Translation by Anonymous Coward · · Score: 0

      Regardless of that, the data should be stored in an encrypted format. This should be the first requirement of anything dealing with anything not on a private network.

      Even today we are seeing passwords stored in plaintext user tables. Sony are guilty of this, and managed to hide it. Fortunately a UK govt report published the basics of Sony's third SQL injection attack failure. How many more badly designed DBs are in the wild thanks to the move to "online" services that share data between associated corporations and advert agencies?

  11. Re: Worse than that by Anonymous Coward · · Score: 2, Insightful

    The production site:

    1) allowed access from public net with nothing more than a simple text password
    2) developers had access to production

    Why are these problems?

    1a) Developers are operationally stupid and lazy. They do dumb ass things like use the same login/password everywhere.
    1b) Access to production should always be limited to sysadmins/operations staff.
    1c) Access should require multiple authentication and be through vpn.
    2) Developers are operationally stupid and lazy. That's one of many reasons we don't allow them access to production at companies run by adults.

    What have we learned (or further confirmed) about Uber?

    1) Uber is not run by adults
    2) Uber is evil and stupid and lazy
    3) Developers are stupid and lazy
    4) Uber should be put out of its misery asap but won't because they're "too big to fail" and have the backing of too many people with a lot more money than ethics or morals

    Uber is what happens when money is the *only* thing a company cares about. Losing data in stupid ways, lying about it, lying about the lies, abusing women staffers, abusing women execs, abusing customers, abusing drivers, abusing the local government of every city they operate in, cheating the taxi companies (yes they are scumbags too but Uber has managed to out scumbag them), and generally making the other evil big name companies like Facebook, Google, Microsoft, and Apple look like fucming saints by comparison required tremendous active effort.

    Uber didn't become that evil by accident. It starts at the top and works it's way through the entire organization until anyone insufficiently evil gets snuffed out. It cannot be purged except by death of the entire company. I do hope they stay in business however. Otherwise their scum will spread across the entire tech industry and take their evil ideas with them everywhere. It is much better all the shitty people stay in one place together. Keep in mind where they learned to behave if you see an Uber resume.

  12. I gotta say by 93+Escort+Wagon · · Score: 1

    It’d been quiet on the Uber front for a couple months... I was getting really worried.

    Thank heavens things are back to normal!

    --
    #DeleteChrome
    1. Re:I gotta say by coofercat · · Score: 1

      The BBC reported it as 'corporate whack-a-mole' in Uber - just as soon as one crisis is dealt with, another one pops up ;-)

  13. Re: Worse than that by Anonymous Coward · · Score: 0

    I had assumed they had done something stupid like hardcoded their AWZ account information in some source or maybe just mentioned it in a comment somewhere rather than used the same password for both.

  14. Another reason why I won't install Bixby on my S8 by Anonymous Coward · · Score: 0

    In order to install Bixby on a Galaxy S8, you have to accept Uber's terms of service and allow Samsung to send your data to Uber. Thanks but no thanks, Samsung.

  15. Hi I'm uber by Anonymous Coward · · Score: 0

    I can do whatever I want to you and destroy the taxi industry. Then I'll create a backdoor to my crapware so "hackers" can get in and I can sell all you personal information to whomever I want.

  16. Re: Worse than that by markdavis · · Score: 1

    Yeah, I thought of that after I posted. Quite possible, and even more stupid!

  17. Of course you can trust them! by Anonymous Coward · · Score: 0

    You see, there's this secret new veri[REDACTED] delete [REDACTED] that's been ... [REDACTED - nice try "A.C." - see you real soon...]