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Airbus, Delta, and Sprint Are on a Quest for In-Flight Wi-fi That Actually Works (fortune.com)

It's 2018, so why is it still seemingly impossible to get a decent wi-fi on an airplane? From a report: Well, a lot of reasons, it turns out. The Wall Street Journal recently enumerated them: hardware, software, government regulation, aviation regulation, and rivalries between wireless and satellite companies. Despite the obstacles, a new alliance between Airbus, Delta Air Lines, Sprint, and two U.S. satellite companies is trying to find a way to provide faster Internet and a better user experience. Japan's SoftBank, which owns 80% of Sprint, and India's Bharti Airtel are also reportedly supporting the project. The group, which calls itself Seamless Air Alliance, envisions a world where a variety of devices could easily connect to the Internet while in flight at industry-leading speeds, rivaling cable and 5G. The businesses that are either involved in or backing the alliance pack a punch: they already serve about 150 million airline passengers and 450 million mobile users around the globe.

48 comments

  1. I just turn on my mobile hotspot by Anonymous Coward · · Score: 0

    It bounces from cell tower to cell tower, but it seems to work.

    1. Re:I just turn on my mobile hotspot by bobbied · · Score: 1

      LOL.. I'll bet you it doesn't..

      Your cell phone won't even be able to make a phone call from a commercial airliner at cruse. The cell tower antennas are all pointed at the ground and not you, plus you will be moving too fast for the MSC's to keep up if you happened to get a signal long enough on one of the antenna lobes.

      You *Might* get a call off below 10,000 feet and

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    2. Re:I just turn on my mobile hotspot by Anonymous Coward · · Score: 0

      You're a moron Bobby.

  2. They'll still charge you a lot by Spy+Handler · · Score: 1

    Probably like $10 for one hour of wifi. At least if they get it to work well with decent speeds it'll be worth it.

    Me, I'll just use Elon's low earth orbit satellites. It should work from inside an airplane, right?

    1. Re:They'll still charge you a lot by Anonymous Coward · · Score: 2, Interesting

      Might work by the window, unless you're on the Dreamliner. Their 'cool' LCD dimming windows effectively block GHz-signals due to the metal film on the panes. Try using a GPS on a 787. ONly plane I know where it doesn't work (to my annoyance).

    2. Re:They'll still charge you a lot by Anonymous Coward · · Score: 0

      Yup. It'll work great inside of a Faraday cage.

    3. Re:They'll still charge you a lot by Solandri · · Score: 1

      Me, I'll just use Elon's low earth orbit satellites. It should work from inside an airplane, right?

      The aluminum body of the airplane forms a Faraday cage blocking RF signals from outside. A little signal can leak through the windows, enough to allow cell phones to work if the plane is near a tower. But considerably weaker satellite signals stand no chance. If you've ever brought a GPS aboard a plane, you may have noticed it won't work unless you position it next to the window.

      WiFi aboard planes goes through a router inside the plane, to an antenna mounted on top of the plane which relays the TCP/IP traffic to a satellite.

    4. Re:They'll still charge you a lot by Anonymous Coward · · Score: 0

      I just use the "Free WiFi" service I find at every airport. That's always worked for me.

    5. Re:They'll still charge you a lot by Rei · · Score: 1

      Unfortunately, the receiver for that is the size of a pizza box. I mean, I guess you could carry one on a plane, but it's not exactly small.

      --
      Point of interest. Offering to shoot us might not work so well as an incentive as you might imagine.
    6. Re:They'll still charge you a lot by bobbied · · Score: 1

      Actually ... The GPS doesn't work for a related but different reason than you'd think. It's not signal strength...

      You need 3 or more satellites in view of your receiver antenna in order to calculate a solution of your position. That's why it needs to be near the window. The body of the aircraft effectively blocks the RF from the GPS satellites, the windows don't. But moving closer to the window doesn't improve the reception, it only puts more of the sky in view which may let you hear more satellites. The signal strength will likely be better at altitude for the satellites you can see, not worse for being in an airplane.

      Yes this is a, Minor conceptual issue, but the distinction could be important.

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    7. Re:They'll still charge you a lot by omnichad · · Score: 1

      It's not signal strength...The body of the aircraft effectively blocks the RF from the GPS satellites

      So it's signal strength.

    8. Re:They'll still charge you a lot by bobbied · · Score: 1

      Not really... It's having a minimum of satellites in view. If it was a signal strength issue, you could just turn up the transmit power or use antennas with gain. Neither of these solutions would work because you need a *direct* line of sight to the GPS transmitter, anything short of that is going to give you zero signal, regardless of the transmit power or receiving antenna gain.

      It's the same in your car or going though a tunnel, you don't have a direct line of sight to enough satellites to calculate a solution.

      But you say toe-may-toe, I say ta-ma-toe...

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    9. Re:They'll still charge you a lot by Obfuscant · · Score: 1

      If it was a signal strength issue, you could just turn up the transmit power or use antennas with gain.

      You can't turn up the transmit power of your GPS receiver, and having an antenna with gain only works if there is enough signal strength to pick something up in the first place. The aluminum hull of an aircraft does very well at blocking the signal.

      It's the same in your car or going though a tunnel, you don't have a direct line of sight to enough satellites to calculate a solution.

      Not because the satellites aren't there anymore, it's because the signal from those satellites cannot reach the receiver. I.e., a signal strength issue.

      But it doesn't really matter. Doesn't work is doesn't work.

    10. Re:They'll still charge you a lot by Anonymous Coward · · Score: 0

      You need 3 or more satellites in view of your receiver antenna in order to calculate a solution of your position. That's why it needs to be near the window. The body of the aircraft effectively blocks the RF from the GPS satellites, the windows don't. But moving closer to the window doesn't improve the reception, it only puts more of the sky in view which may let you hear more satellites. The signal strength will likely be better at altitude for the satellites you can see, not worse for being in an airplane.

      These are all effectively the same. If you were really just flying in a tin can with windows, GPS would work anywhere in the can. It would be degraded due to multipath effects, but it would still track. The reason you have to be near the window is the plane is full of bodies that suck up the GPS signal, instead of bouncing it around. I can get a GPS position in my house even though I'm not seeing any sats directly through a window. The signal is bouncing all around. That extra path length just means a little more error.

      Another minor distinction, but when you do GPS and RADAR processing for a living, it seems a bit obvious.

    11. Re:They'll still charge you a lot by jrumney · · Score: 1

      It also helps accuracy if the satellites you can see are spread out, which is not the case even quite near to the tiny window of your plane.

    12. Re:They'll still charge you a lot by Anonymous Coward · · Score: 0

      The thing that is funny, is that they try to soak you for ridiculous prices like that, but in the name of customer service make it so that you can use your phone or tablet to watch a movie for free, as long as you have the "app" - I was on a flight last week where I used Chrome developer mode to "emulate" an iPad Pro on my laptop, then clicked through to watch a movie, clicked the link for the app store to download the app, and this gave me 20 minutes of unrestricted Internet access because they are too lazy to maintain a whitelist for Apple's CDN which Apple makes available to network operators and corporations that are doing egress filtering.

      Oh well, their loss, my gain.

    13. Re:They'll still charge you a lot by rnturn · · Score: 1

      You might be able to receive a signal from 1-2 satellites through the aircraft window but that won't be enough for the receiver to form a position solution. You need at least three if your receiver clock is synchronized to GPS time or four if it isn't. And if you were lucky enough to "see" four satellites through the window, the position solution wouldn't be very good at all (like you'd care sitting in the window seat). Because of the awful SV configuration the resulting position would be wildy off (really poor PDOP).

      --
      CUR ALLOC 20195.....5804M
  3. Satellite internet service by DickBreath · · Score: 1

    Someday you might be able to get internet satellite service. Would in fright WiFi matter at that point?

    --

    I'll see your senator, and I'll raise you two judges.
    1. Re:Satellite internet service by bobbied · · Score: 2

      Yes.... Aluminum and carbon composite tubes are pretty good faraday cages and you will be moving pretty fast compared to the guy sitting at home, so it might be hard to get and keep a reliable connection to a satellite service.

      --
      "File to fit, pound to insert, paint to match" - Aircraft Maintenance 101
    2. Re:Satellite internet service by michelcolman · · Score: 1

      in fright WiFi

      Is that WiFi for people who are afraid of flying?

    3. Re:Satellite internet service by Anonymous Coward · · Score: 0

      It's for Asians.

    4. Re:Satellite internet service by DickBreath · · Score: 1

      Let's ask a manager. They know everything.

      Q. Mr. Manager, how can I overcome the limitations of in fright WiFi imposed by pesky nuisance physics?
      A. I'm glad you asked. The best way to overcome these problems is to have virtualized WiFi. In the clouds. It gives you virtual internet access without having any actual internet access. At our next management meeting we will discuss this and form a committee to study it further.

      --

      I'll see your senator, and I'll raise you two judges.
  4. Southwest WiFi works great by edtice1559 · · Score: 4, Informative

    They have a proprietary system. Don't know how it works. But you get it from gate to gate and it's fast enough for WebEx meetings with no audio drop outs. (And before somebody comments, I don't talk on those meetings, only listen. If I have something to add, I use the chat feature)

    1. Re:Southwest WiFi works great by Anonymous Coward · · Score: 0

      And it would be users like you that explains why in flight wifi is so slow.

      The planes have an extremely limited amount of bandwidth per plane

      This explains how the existing systems all work

      https://www.youtube.com/watch?v=o9BaSDfEf5U

  5. After that, they'll kill airplane mode by Anonymous Coward · · Score: 0

    We know that as soon as the aviation problem is solved, they'll remove airplane mode. Eventually, we'll have constantly connected devices with no way to turn off aside of maybe waiting for the power to run out (then again, wireless charging could prevent that from happening).

  6. uh... by buddyglass · · Score: 1

    Cable and 5G? I'd take DSL quality speeds if it came with with reasonably low (and consistent!) latency. Say, 250ms to popular sites.

    1. Re:uh... by fred6666 · · Score: 1

      both cable and 4G (5G must be even better, isn't it) offer much better than 250 ms latency to web sites hosted on the same continent. Even cross-Atlantic is often less than 100 ms.

    2. Re:uh... by buddyglass · · Score: 1

      Yeah, I'm just basing 250ms on what I've gotten before when I used in-flight WiFi. It's not great, but as long as it's consistent w/ no spikes or dropped packets, it's serviceable. Just tethered to my iPhone right now (AT&T LTE) and got 90-120ms to same-continent.

  7. It's a gift when I can't get wifi on a flight by Anonymous Coward · · Score: 0

    I get to tell the office that I'm unreachable for a few hours.

  8. Cleaning the China by Anonymous Coward · · Score: 0

    Dear passengers, this is your captain speaking. We are just crossing over into China so all Wi-Fi will now be disabled in-flight. Thank you, that is all.

    1. Re:Cleaning the China by flygeek · · Score: 1

      Just switch back to LTE; China doesn't block foreign internet access for cell phones with foreign SIM cards. When I go to China I just turn my wi-fi off for the duration of the visit and pay the $10-a-day AT&T overseas access charge.

  9. one cable node to a plane with 1-5 users by Joe_Dragon · · Score: 1

    one cable node to a plane with 1-5 users willing to pay = good speeds.

  10. "Impossible"? JetBlue manages somehow... by ToTheStars · · Score: 3, Insightful

    JetBlue has free in-flight wi-fi right now. Wikipedia says they're served by Exede, a satellite internet company which also powers internet on United and Virgin America. Fast enough to stream NetFlix (at least, they claim so, I've never tried) and definitely fast enough for my recreational browsing. I'm not sure why Delta and Airbus would be late to the game, but I recall reading somewhere that their current in-flight connectivity is via a network of ground-based stations (probably the source of the Sprint connection), so they may be stuck with a different web of contractual agreements and regulatory hurdles than satcom.

    (JetBlue also has free snacks and drinks and decent legroom in coach, which is why they'll always get my business if they're flying where I need to go.)

    1. Re:"Impossible"? JetBlue manages somehow... by xxxJonBoyxxx · · Score: 1

      >> Fast enough to stream NetFlix (at least, they claim so, I've never tried)

      I'm thinking SlashDot is not the right site for you.

    2. Re:"Impossible"? JetBlue manages somehow... by ToTheStars · · Score: 1

      >> Fast enough to stream NetFlix (at least, they claim so, I've never tried)

      I'm thinking SlashDot is not the right site for you.

      MyBad, TooMuch CamelCase OnMyMind. :)

    3. Re:"Impossible"? JetBlue manages somehow... by jrumney · · Score: 1

      I'm guessing that's fast enough for one person on the entire flight to stream Netflix. As soon as a second passenger tries it, you're both competing for the same limited bandwidth.

    4. Re:"Impossible"? JetBlue manages somehow... by mjwx · · Score: 1

      I'm guessing that's fast enough for one person on the entire flight to stream Netflix. As soon as a second passenger tries it, you're both competing for the same limited bandwidth.

      Bandwidth isn't the issue with satellite... its latency.

      As long as netflix is using UTP for streaming (IIRC, it does) several people should be able to pull down a standard def stream... A full A380 might have some issues though. 25 Mbps is easily achievable with satellite... return pings of less than 400ms not so much.

      --
      Calling someone a "hater" only means you can not rationally rebut their argument.
    5. Re:"Impossible"? JetBlue manages somehow... by jrumney · · Score: 1

      25 Mbps is easily achievable with satellite

      So yeah. Enough for one person on the flight to stream an HD movie from Netflix.

      As long as netflix is using UTP for streaming (IIRC, it does)

      I'm not sure how torrent based streaming would help when passengers are watching different movies at different times. But Netflix uses MPEG-DASH over HTTPS anyway.

  11. While you're at it.. by Anonymous Coward · · Score: 0

    Maybe throw in a $10 GPS chip streaming co-ordinates to a base server so you can find your multi-million dollar jet next time it goes off the radar.

    Seriously. Why has this not been an FAA requirement already?

    1. Re:While you're at it.. by jabuzz · · Score: 1

      Even if it was an FAA requirement it would have zero impact on a Malaysian jet flying from Malaysia to China, over which the FAA have zero mandate. Heck it would not help with a Ryanair flight from Dublin to Athens either though it is considerably harder to disappear over Europe.

  12. This is great for smartphone addicts... by rnturn · · Score: 1

    ...but fairly useless for anyone who has ever tried to do any sort of work on a flight using anything but the smallest netbook. It's been years since I last found that there was enough space in an airline seat to even open up a laptop. Time on the plane is better spent sleeping or listening to music---neither of which need wifi.

    --
    CUR ALLOC 20195.....5804M
    1. Re:This is great for smartphone addicts... by MachineShedFred · · Score: 1

      I was just on a Delta flight last week, and used my 15" Dell just fine in "economy" on the outbound trip, and my upgraded "comfort plus" on the way back. Return flight even had a power port, which I thought was nice considering it was an old MD-90 that I expected to still see CRT televisions in...

      --
      Slashdot still doesnâ(TM)t support Unicode after it was added to the HTML standard in 1997.
    2. Re:This is great for smartphone addicts... by Anonymous Coward · · Score: 0

      ...but fairly useless for anyone who has ever tried to do any sort of work on a flight using anything but the smallest netbook. It's been years since I last found that there was enough space in an airline seat to even open up a laptop. Time on the plane is better spent sleeping or listening to music---neither of which need wifi.

      For the first time ever, on my most recent (economy) transatlantic flight (from CA) I used my PC & it worked very well. My PC is small (lenevo 14") & my needs bandwidth needs are minor (VPN + ssh + tmux). Power socket was available. So, probably no worse than a coffee shop.

      I'm planning to work on my next transatlantic flight too. I'd rather save the vacation day & use it whilst there.

  13. Ethernet by dohzer · · Score: 1

    Wouldn't everyone just prefer ethernet for their laptops?

    1. Re:Ethernet by Anonymous Coward · · Score: 0

      For laptops yes. But I suspect the smartphone crowd will want access too.

  14. Airbus Defense bought and sold Marlink by LostMyBeaver · · Score: 1

    At one point, Airbus owned the Norwegian firm called Marlink. They are one of the world's largest satellite communications companies (also a customer of mine). These guys are not "newbs" and they reliably deliver internet connectivity with relatively decent bandwidth to ships and oil rigs around the world. They are certainly capable of delivering in-flight wifi as well.

    As most satellites these types of companies use are generally of the passive types (signal reflection) that means that so long as the ground (and air) based transmitters stay within leased bands, they can change modulation pretty much however they choose to increase bitrate within the same spectrum.

    Latency for geostationary satellites will have long latency... that's physics... so sorry. But for LEO, the main problem is availability of satellite networks. This of course will change considerably now that SpaceX is launching. Viasat seems to be competent in the area of in-flight internet using this LEO satellites, however new technologies should be substantially better.

    The main problem I've seen with satellite coverage has be Fresnel related. People love to blame clouds and such, but since most satellites are generally launched and aimed for providing maximum coverage at sea-level (plus or minus a few thousand meters), there are often gigantic uncovered gaps in coverage as altitude increases... there is issue that satellites are aiming to cover earth's surface. Consider the shape of a satellite signal reflecting to earth to be somewhat cone shaped. Then consider enough cones aimed at the surface of the planet to cover the entire surface of earth with about 20% overlap at the surface. Then consider that LEO is typically 160km to 2000km from earth. If a plane is flying at about 12km, The overlap is obviously reduced if not leaving gaps between cones.

    Picture this differently, take a ball a little less than 13km wide with bumps that protrude at most 8.9km, now blanket that ball with the absolute least number of satellites possible to achieve near 100% coverage by aiming cone shaped signals from the satellites at the surface of the ball. The closer you are to the ball, the lower the latency. The further from the ball, the higher the latency. If you get too close (less than 160km) from the ball, if satellite will burn to ashes at it falls to earth. If you get further than 2000km, you're no longer in LEO which has it's own problems. Even so, a distance of 2000km from earth has a latency substantially longer than 160km (and no it's proportional as the distances must consider more than just up and down).

    Once you have surface coverage, you need to consider how you will communicate with all the satellites. On option is using multiple space ports around the world to aim at all the satellites broadly and have the reflect. That would require entire bands of licensed spectrum that could only be used by a single network in the world. If we ignore the technical issues with this and then try to handle just the regulatory issues, this will never be a good solution. You'd need to license the entire sky all around the world for the bands you wanted to spam.

    So, the next issue is how to get coverage from satellite to satellite. This can be done using active relays of signals between satellites. For geostationary orbits, this would be REALLY REALLY REALLY slow and REALLY REALLY REALLY REALLY expensive to use satellite to satellite communication that is "active" in the sense that the satellite would be able to store and forward packets actively. This is because as radio technology advances, new radios would need to be installed on the satellite to handle it. On LEO satellites, it's possible because the launch cost is far less, but the number of satellites to produce the same coverage is substantially greater, so the cost benefits are probably lost.

    I guess it's already past the point of documentary length now. In any case, let's just say the problem is not trivial and even after 50+ years, we're still noobs on the topic.