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Users Complain About Installation Issues With macOS 10.13.4 (theregister.co.uk)

An anonymous reader shares a report: The 10.13.4 update for macOS High Sierra is recommended for all users, and was emitted at the end of March promising to "improve stability, performance, and security of your Mac." But geek support sites have started filling up with people complaining that it had the opposite effect: killing their computer with messages that "the macOS installation couldn't be completed."

The initial install appears to be working fine, but when users go to shutdown or reboot an upgraded system, it goes into recovery mode. According to numerous reports, there doesn't appear to be anything wrong with users' Macs -- internal drives report that they're fine. And the issue is affecting a range of different Apple-branded computers from different years. Some have been successful in getting 10.13.4 to install by launching from Safe Mode, but others haven't and are deciding to roll back and stick with 10.13.3 until Apple puts out a new update that will fix whatever the issue is while claiming it has nothing to do with it.

90 comments

  1. As usual with updates by bobstreo · · Score: 3, Insightful

    It's always best to let other people be the guinea pigs/beta testers.

      Unless it fixes something that is broken that matter to you.

    1. Re:As usual with updates by Anonymous Coward · · Score: 0

      And as usual, ignore msmash and the UK register website for a source of "news". They have trollishly blown this way out of proportion.

    2. Re:As usual with updates by The+New+Guy+2.0 · · Score: 2

      Register has always been a tabloid/sensationalizer of IT news... a few blown upgrades leads to an article like this.

    3. Re:As usual with updates by Anonymous Coward · · Score: 0

      Was this update really killing computers though? Or is that just idiotic hyperbole?

    4. Re:As usual with updates by Anonymous Coward · · Score: 1

      I do that, I waited over 6 months I think before installing High Sierra (just installed 3 weeks ago).

      This issue is kind of an automatic update, in fact I never told it to install but it did after a reboot, and my settings say to always ask before installing. Macs are getting as bad as Windows for that shit. Now I see ""the macOS installation couldn't be completed." when I restart my computer and have to do a system restore, but it still happens everytime after a full restart.

    5. Re:As usual with updates by Type44Q · · Score: 1

      Equally important: backup everything manually, nuke from orbit and - if at all possible - perform a fresh installation, not an update!

    6. Re: As usual with updates by Anonymous Coward · · Score: 0

      I upgraded from 13.3 to 13.4 a week ago on my self-built desktop and Thinkpad T440P Hackintosh machines.

      All I did was upgrade lilu.kext and apfs.kext in EFI/Clover/Other then ran the update from the Appstore.

      Was the least tricky High Sierra upgrade so far.

      Moral of the story? Don't use Apple hardware if you want their OS to work lol

  2. Interesting by 93+Escort+Wagon · · Score: 2

    After trying Sierra a couple times, I rolled back to El Capitan - and only recently upgraded my computers to High Sierra 10.13.4. None of the computers I upgraded (2016 MacBook Pro, 2015 MacBook Pro, 2012 MacBook Pro, 2012 Mac Mini, 2017 iMac) had any issues with the upgrade nor with any subsequent updates.

    I realize that's just anecdotal, but so are the reports in the story itself.

    --
    #DeleteChrome
    1. Re:Interesting by DigiShaman · · Score: 1

      I've been told by various people that High Sierra has serious SMB performance issues when connecting to a Windows file server. I'm not sure if that's also true when connecting to any NAS as well. El Capitan, no problem.

      Apple changed something for sure.

      --
      Life is not for the lazy.
    2. Re:Interesting by 93+Escort+Wagon · · Score: 1

      Of course a possibly important distinction is that I updated to 10.13.4 from El Capitan, while it sounds like the problem reports are from people who are upgrading within High Sierra - from 10.13.3.

      --
      #DeleteChrome
    3. Re:Interesting by b0s0z0ku · · Score: 0

      Of course, Apple wants you to care, share, pay, and use their cloud storage, not be a selfish oaf and use local file storage :)

    4. Re:Interesting by dgatwood · · Score: 2

      Hah. Their maximum storage tier is only 2 terabytes. I can't remember the last time I had so little data to back up. Probably somewhere around the time they changed the name from .Mac to MobileMe.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    5. Re:Interesting by Anonymous Coward · · Score: 0

      Hah. Their maximum storage tier is only 2 terabytes. I can't remember the last time I had so little data to back up.

      Lol, you must be sick. What do you do shoot your life 24/7 in 4k.

    6. Re:Interesting by dgatwood · · Score: 1

      I had the better part of a terabyte of audio recordings alone, on my PowerMac G5, more than a decade ago. I have well over a terabyte of photos, and by that, I mean closer to two. Add to that various musical compositions, Photoshop-generated book cover art, the apps themselves, etc. Of course, most of that stuff is relatively static content (for example, when you edit photos, you're editing metadata, not the RAW files), so they only get backed up once, rather than having dozens of different versions, so at least I don't have tens of terabytes (yet), though I'm probably getting close to a single ten.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    7. Re: Interesting by Anonymous Coward · · Score: 0

      Yeah, just like the windows users complaining about patch issues and Mac users saying their usual crap

    8. Re:Interesting by scdeimos · · Score: 1

      I installed 10.13.3 on 9-Feb and 10.13.4 on 12-Apr. I haven't had any of these problems they speak of, nor have I heard anything from IT support vendors about it.

  3. Seen this by DMJC · · Score: 2

    My housemate uses a Macbook with OSX for work, he's had this exact issue. I run Linux on mine so I avoided it, always annoying when patches break core os functionality.

    1. Re:Seen this by The+New+Guy+2.0 · · Score: 3, Informative

      Which Linux distro are you talking about? Through history, there have been such glitches on Linux.

    2. Re:Seen this by Anonymous Coward · · Score: 0

      No there haven't.

    3. Re:Seen this by The+New+Guy+2.0 · · Score: 1

      You must have lost Y2K... even Red Hat had some bad days back then.

    4. Re:Seen this by Anonymous Coward · · Score: 0

      Nope, sorry. Not Linux. If it works it's the distro, if it breaks it's the user. Those are the rules, sorry.

    5. Re:Seen this by Anonymous Coward · · Score: 0

      Redhat 5 lost the file system on a power outage. The dark times...

    6. Re:Seen this by scdeimos · · Score: 1

      Yeah, Gnome desktop has never lost Wi-Fi or Bluetooth connectivity after and upgrade. Not once, not ever.

    7. Re:Seen this by Anonymous Coward · · Score: 0

      Current Debian-based distros like Mint, Ubuntu, and Kali all work for me on my late-2011 MBP. Since this will be the next model Apple “leaves behind” I’ve been looking at my options for the future. This machine still kicks ass.

      Depending on the distro, I have to manually install the “non-free” network driver to get WiFi.

  4. App not optimized for Mac OSX by Anonymous Coward · · Score: 0

    I keep getting the 'app not optimized for Mac OSX HIgh Sierra. Contact developer.' What's up with that?

    1. Re:App not optimized for Mac OSX by Stormwatch · · Score: 3, Informative

      32-bit programs, maybe. Apple wants to move fully to 64-bit.

    2. Re:App not optimized for Mac OSX by greenwow · · Score: 1

      Uh oh. Most of the apps we use show that error. This is going to be painful.

    3. Re:App not optimized for Mac OSX by Anonymous Coward · · Score: 0

      Seems kind of pathetic that Apple (and Microsoft) haven't already moved completely to 64 bit on their 64 bit OS's.

    4. Re:App not optimized for Mac OSX by dgatwood · · Score: 1

      Really? Which apps? 32-bit Intel apps are really, really rare on OS X. I don't remember the last time I saw one, with the exception of MS Office (because Microsoft screwed around and delayed their 64-bit transition for an entire decade). Most companies were already well on their way to transitioning their code base to 64-bit when the Intel hardware first came out, so the transition to 64-bit Intel was very nearly lost in the noise, effort-wise.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    5. Re:App not optimized for Mac OSX by Yaztromo · · Score: 3, Informative

      32-bit Intel apps are really, really rare on OS X.

      I'd be careful with those qualifies if I were you.

      Some significant software packages on macOS 10.13.4 are only available in 32-bit versions, including some of the software that ships with macOS. These include:

      • * Apple's DVD Player
      • * Apple's InkServer input method
      • * Steam
      • * McAfee Endpoint Security
      • * Cisco Anyconnect VPN Client for Mac
      • * TextWrangler (a popular text editor)

      As such, I wouldn't say that 32-bit Intel apps are "really, really rare". Unless you've removed them manually, you have the DVD player and InkServer installed on your Mac. If you use a corporate Mac, you probably require McAfee Endpoint Security and/or Cisco Anyconnect. Hopefully these developers get with the programme and release 64-bit updates in the near future.

      Yaz

    6. Re:App not optimized for Mac OSX by Yaztromo · · Score: 1

      Correcting myself slightly -- I only just discovered that TextWrangler has been replaced with the nearly identical BBEdit, which is 64-bit. So scratch that one off the list (or upgrade if like me you haven't done so already).

      Yaz

    7. Re: App not optimized for Mac OSX by Anonymous Coward · · Score: 0

      Most legacy file managers that are not receiving developer attention after OSX became toxic pile of ugly shit.

    8. Re:App not optimized for Mac OSX by dgatwood · · Score: 1

      And TextWrangler won't run in the current version of OS X, much less the next one.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    9. Re:App not optimized for Mac OSX by dgatwood · · Score: 1

      Apple's DVD Player

      I suspect Apple will drop that in 10.14, and will recommend VLC as an alternative. Either way, free app, free replacement, no great loss.

      Apple's InkServer input method

      That one is kind of embarrassing and sad; I suspect it involves 32-bit-only user-space driver code written by tablet vendors, but I'm not certain. Either way, I would not call this an app. If you want to include relatively obscure OS features, you would also need to include support for PICT files, and probably a few others. You should definitely file bugs and complain to Apple about this, though.

      Steam

      Games are the big exception. Steam itself, however, is an embarrassment, and 64-bit support is probably just the tip of the iceberg. I wonder if they ever got around to fixing the dozens of bugs that prevented running the Mac version on a case-sensitive volume. Either way, I think it's safe to say that this announcement will light a fire under a company that IMO otherwise wouldn't bother fixing anything nonfatal....

      McAfee Endpoint Security

      Wow. There are serious security implications involved in running 32-bit code. You've really gotta question any security-related app that still hasn't been compiled to support ASLR. That said, again, I wouldn't really call that an app.

      Cisco Anyconnect VPN Client for Mac

      Hmm. They have a 64-bit iOS client, which means most of their code base should literally be a simple recompile to run on 64-bit. What the heck, Cisco? Either way, again, I don't see them abandoning the Mac platform, so you can probably assume that they'll update it soon enough.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    10. Re:App not optimized for Mac OSX by Yaztromo · · Score: 1

      And TextWrangler won't run in the current version of OS X, much less the next one.

      Actually, I've been running it without any problems on 10.13.4 up until today.

      Yaz

    11. Re:App not optimized for Mac OSX by dgatwood · · Score: 1

      Really? Wow. BBEdit's website says it doesn't work. *shrugs*

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    12. Re:App not optimized for Mac OSX by Yaztromo · · Score: 1

      I suspect Apple will drop that in 10.14, and will recommend VLC as an alternative. Either way, free app, free replacement, no great loss.

      I suspect you're right -- Apple hasn't shipped a Mac with an optical drive for several years at least. And I doubt all that many people have unencrypted DVD backups stored on their machines for local playback.

      That one is kind of embarrassing and sad; I suspect it involves 32-bit-only user-space driver code written by tablet vendors, but I'm not certain.

      I suspect it's another little-used item that has simply been neglected due to low use.

      Games are the big exception. Steam itself, however, is an embarrassment, and 64-bit support is probably just the tip of the iceberg. I wonder if they ever got around to fixing the dozens of bugs that prevented running the Mac version on a case-sensitive volume. Either way, I think it's safe to say that this announcement will light a fire under a company that IMO otherwise wouldn't bother fixing anything nonfatal....

      We can only hope. My concern however is that even though they might eventually get around to making Steam 64-bit, will they go back and update some of their classic games for 64-bit as well? I'll admit I'm not a heavy Steam user, but it is the best way to get my occasional Portal 2 fix.

      McAfee Endpoint Security

      Wow. There are serious security implications involved in running 32-bit code. You've really gotta question any security-related app that still hasn't been compiled to support ASLR. That said, again, I wouldn't really call that an app.

      Why not? It isn't just a backend service; it has a full GUI interface. And it isn't as if it's some out-of-date piece of software; the latest definitions for it are dated today. I can' help but feel we're getting into "No True Scotsmen" territory here...

      Hmm. They have a 64-bit iOS client, which means most of their code base should literally be a simple recompile to run on 64-bit. What the heck, Cisco? Either way, again, I don't see them abandoning the Mac platform, so you can probably assume that they'll update it soon enough.

      I've heard they had a 64-bit client very briefly released, but they had to pull it due to bugs/technical issues. So I suspect it's coming.

      The point being, one can't say that 32 bit software on macOS is "really, really rare". As a fraction of the total software currently available for macOS it's probably pretty small, but some of the worst offenders are those that either a) still ship with the OS itself, or b) perform common vital functions that are used by a large number of users (anti-virus, VPN). I'm sure many of these will shake themselves out sooner rather than later (especially with Apple now warning users running these packages), but that wasn't really the point of my post.

      p>Yaz

    13. Re:App not optimized for Mac OSX by Yaztromo · · Score: 1

      Yeah -- I noticed that too. The funny thing is that I was just this past week assigned a brand-new MacBook Pro at work (running 10.13.4), and one of the first things I did was go to the App Store, find my Purchased items list, and download a bunch of items I have on my other Macs, one of which was TextWrangler. And it worked just fine (with the exception of the command line utilities, the installer for which seemed to stop working once Apple put added protections into the system directories. Which doesn't bother me, as I have bash aliases setup to do the same thing anyway).

      Yaz

    14. Re:App not optimized for Mac OSX by Yaztromo · · Score: 1
    15. Re:App not optimized for Mac OSX by dgatwood · · Score: 1

      FYI, if you didn't have equivalents, you could also use xar or cpio (depending on the age of the package) to extract the package's payload to a different base directory.

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    16. Re: App not optimized for Mac OSX by Malc · · Score: 1

      You can take Cisco off the list: our IT department gave me a 64-bit client when I reported the issue after updating to 10.13.4.

      Unbelievable that you have McAfee on your list. That crap should just die.

      Maybe Apple will finally kill off their DVD player? Itâ(TM)s not like theyâ(TM)ve ever been very enthusiastic about shiny discs, even in their hey day (see their BD support ;))

    17. Re:App not optimized for Mac OSX by Anonymous Coward · · Score: 0

      Steam

      Games are the big exception. Steam itself, however, is an embarrassment, and 64-bit support is probably just the tip of the iceberg. I wonder if they ever got around to fixing the dozens of bugs that prevented running the Mac version on a case-sensitive volume. Either way, I think it's safe to say that this announcement will light a fire under a company that IMO otherwise wouldn't bother fixing anything nonfatal....

      Steam for MacOS is built on HlToolbox. Valve's choice of that framework was extremely poor given that even for OSX 10.5 it was littered with big fat bold warnings everywhere that particular APIs are 32 bit only, are deprecated and/or will never be 64 bit compatible. https://developer.apple.com/li...

      They also use Breakpad for crash dump capture and reporting. AFAIK there's no 64 bit build of that for OSX, either.

      Maybe they should rewrite it in Electron.

  5. External monitors too by Anonymous Coward · · Score: 1

    10.13.4 also breaks external monitors. We have had to prevent updates on many of the MACs on our network because of this.

    1. Re:External monitors too by The+New+Guy+2.0 · · Score: 1

      See the link I posted about about authorizing the DisplayLInk Driver.

    2. Re:External monitors too by Anonymous Coward · · Score: 0

      No it doesn't. I have two external monitors. One connected to a dell usb-c dock (not thunderbolt), the other connected to an Anker usb-c to HDMI. However now the Anker adapter uses 50% of the laptop battery just for itself in one hour.

    3. Re:External monitors too by dgatwood · · Score: 2

      Doesn't work. If you read the very top of that page, it says that the page applies up through 10.13.3, and there's a link to info about 10.13.4 that basically says, "It doesn't work in any mode that's actually useful. Don't upgrade."

      --

      Check out my sci-fi/humor trilogy at PatriotsBooks.

    4. Re:External monitors too by scdeimos · · Score: 1

      I'm on 10.13.4 and I've got two external portrait displays working just fine. Did you buy genuine Apple video adapters or those cheap shit USB adapters from DisplayLink?

  6. with apple it's ATI or intel video only by Joe_Dragon · · Score: 1

    with apple it's ATI or intel video only now days.

    1. Re:with apple it's ATI or intel video only by The+New+Guy+2.0 · · Score: 1

      DisplayLink isn't out of business... it's just having driver issues.

    2. Re:with apple it's ATI or intel video only by Fly+Swatter · · Score: 1

      haha ATI - now that's a name from the past. After their 'mach64' high performance 3d chip that wasn't, plus horrible drivers, I swore to never buy their stuff again. AMD after gobbling them up gets the same treatment.

    3. Re:with apple it's ATI or intel video only by Anonymous Coward · · Score: 0

      wait for the new modular mac; then say goodbye to ATI and Intel; apple branded only

  7. Re:Killed USB video by The+New+Guy+2.0 · · Score: 1

    Looks to me like you don't have the right driver, or the driver hasn't been accepted by the user's system for sign-off reasons. Try this URL if you're talking about DisplayLink.

    DisplayLink Support page

  8. Instability and performance degradation by Anonymous Coward · · Score: 4, Informative

    For me, even though 10.13.4 installed fine, it has brought nothing but instability and performance degradation:
    1. There is 50% chance that if I close the lid on the laptop and then open it, it will crash silently.
    2. There is 95% chance that if the laptop entered deep sleep it will not get out of it without crashing. These crashes are not detected
    3. The kernel memory leaks are even worse than before. On startup with nothing open the kernel takes in excess of 1.5gb and in 30 minutes of work is up to 3gb of memory. After a couple of days it is taking about 6gb of memory.
    4. The purge command is completely broken, it never purges any memory, even if activity monitor says I have more than 3gb of purgeable memory.
    5. WindowServer does not reliably pass clicks to applications.
    6. Safari memory management is even worse than before. On average it takes 330mb per tab. If you have something like Jira, that tab is easily over 1gb of memory.

    Quality is down the drain. Windows 8.1 is my preferred platform these days.

    1. Re:Instability and performance degradation by Anonymous Coward · · Score: 0

      Same AC here:
      System is 2017 MacBook Pro, with 3.1 GHz i7, 16gb RAM and 1TB nvme flash. I wish when my new workplace asked me Mac or Surface I had told them Surface. This laptop is just horrible, including the keyboard.

    2. Re: Instability and performance degradation by Anonymous Coward · · Score: 0

      I support a handful of newer Mac devices and they all have these sleep/hibernate issues. I have had to set them to always on to prevent.

    3. Re: Instability and performance degradation by Anonymous Coward · · Score: 0

      just don't but yes the problem exists. If you close the lid, wait at least 5 secs before opening up, otherwise video won't come back.
      Yeah, it's troublesome, it sucks, and it's an ongoing problem since 2016.

    4. Re:Instability and performance degradation by Anonymous Coward · · Score: 0

      Wow. I’m not sure what’s wrong with your Mac but it definitely doesn’t happen to me. I run my Mac pretty much without rebooting it between OS patches. That means hundreds of wakes-from-sleep, dozens of wakes-from deep sleep, and possibly hundreds of lid-closings, etc.

      Perhaps you have some kind of kernel extension that is leaky. I’m not sure I’ve installed anything on my Mac that would have included an extension. I use it for Java development so I have the usual stuff one might have for that, plus a local MySQL server running. No games and stuff like that. I run Firefox all the time with hundreds of tabs (I have an addiction) and it runs great, forever.

      This is a 7-year old MacBook Pro which has been upgraded from 8 to 16GiB RAM.

    5. Re:Instability and performance degradation by pablo_mccombs · · Score: 1

      As a user of Windows 8.1 at work and MacOS 10.13.4 at home. I have to say that your problems with MacOS are not universal, and that Windows 8.1 is truly a horrible chore to use. Which makes me think perhaps you are a troll.

  9. Initially failed, but then worked after safe mode by byteCoder · · Score: 1

    I had an installation problem when installing the macOS 10.13.4 update on my MacBook Air.

    After rebooting, my system would crash (requiring a reboot) ad nauseam.

    I rebooted in Safe Mode and somehow got the machine out of the annoying reboot cycle. At that point, I rebooted back int 10.13.3 and resolved not to upgrade to 10.13.4 until I heard it was safe to install. When I went to the App Store and checked for updates, the 10.13.4 update disappeared from the list. (It seemed at the time that Apple had pulled it from their servers.) Unfortunately, a week or so later, the update was pushed down and my machine rebooted. But, it seemed to work this time, fortunately.

    Reviewing the logs, there was an entry about a file not found which seemed to cause the problem. I didn't save the logs, so I can't report the exact error.

  10. No issues on Mac Mini by Anonymous Coward · · Score: 0

    Mac Mini late 2014 version here (with upgraded disk to ssd). All working fine.

    1. Re:No issues on Mac Mini by Anonymous Coward · · Score: 0

      2014? What are you, a lazy democrat? Get a job!

    2. Re:No issues on Mac Mini by Anonymous Coward · · Score: 0

      Spend spend spend...

    3. Re:No issues on Mac Mini by Anonymous Coward · · Score: 0

      That's nothing, I have a 1.83GHz Core 2 Duo Mini from 2006, which I inherited from my late father.

      The kicker is, it will run 64-bit apps but not 64-bit MacOS, so it's stuck on Lion or earlier. It might be useful for something if Apple supported it, but it's effectively a doorstop.

  11. The Biggest MacOS Installation Issue is by Anonymous Coward · · Score: 0

    Every time I install another MacOS HS security patch, it wipes the boot code for my Linux partition. I'll probably wipe my MacOS partition sooner or later anyway.

    1. Re:The Biggest MacOS Installation Issue is by Anonymous Coward · · Score: 0

      It's no different on Windows. Every time there was a minor Windows Update for me the grub bootloader was killed off and I'd have to restore from backups.

    2. Re: The Biggest MacOS Installation Issue is by Brockmire · · Score: 1

      That's usually a sign you booted off the wrong drive when installing windows. A linux friend was complaining about similar and told me his boot configuration and it was wrong. And if it really happened on a small update and not as a fall/spring update, your shit is really fragile. You should review what you're doing.

  12. has tim cook promised by Anonymous Coward · · Score: 0

    to double down on bug fixes and stability yet?
    Guess not.

  13. Re:Killed USB video by dgatwood · · Score: 2

    If you follow the link at the top of your linked page, you get to a page that tells you that DisplayLink basically doesn't work at all in 10.13.4 except in a very limited mode where it mirrors the main display. This was discussed on Slashdot a couple of weeks ago.

    --

    Check out my sci-fi/humor trilogy at PatriotsBooks.

  14. Other problems with this update by Ecuador · · Score: 4, Informative

    As a developer, I have seen multiple times how under the "shiny" surface, Apple isn't really careful about what they are releasing, but the current macOS is one of the worse I've seen. For example, if you have installed it (and you can still boot), try opening the error console. Chances are you'll see that it throws several "signpost_notificationd - 0 is not a valid connection ID" errors every few seconds! It happens on all machines I have checked, a few 2013 Macbook Pros, a 2010 Mac Pro, a 2011 Mac Mini... And there are multiple threads about it, so it is not something in my part of the world :) Sure, it might be benign (although it is reported as an "error" - not warning - and some users claim it is related to excessive fan speeds), but how on earth can they release something that floods the error logs on many configurations, (including on a clean system, installed from scratch)?

    About that "clean system". Last week I decided to install a bigger SSD on my 2010 Mac Pro (the last type that was upgradeable - still hanging on with a 6-core 3.46GHz Xeon, 32GB RAM, USB3 and eSATA cards). I had a Mavericks install usb, did a clean install and upgraded directly to 10.13.4. The "clean" system was pretty unusable, there was an obvious lag on most UI things. E.g. hovering over each section of the top menu would open it after at least half a second (depended on the app - some faster, some slower). Activity monitor showed nothing in CPU or Disk usage. I actually thought there was something wrong with my new SSD, until I cloned the old disk with Mavericks to the new disk, booted and everything was snappy again. Not upgrading the old mac to High Sierra any time soon... Well, I can afford to as I have XCode on the laptop...

    --
    Violence is the last refuge of the incompetent. Polar Scope Align for iOS
    1. Re:Other problems with this update by Anonymous Coward · · Score: 0

      I keep thinking the same thing about Mac software. And Windows. It looks nice, but it's kinda thrown together.

  15. Possible Fixes I've seen so far by Anonymous Coward · · Score: 0

    I've seen a couple variants of it.

    1)
    The computer is stuck in a reboot cycle. The update apparently sets the recovery partition on the local drive as the bootable device at some point, gets into that recovery mode, then fails to start the update for some reason.

    The solution to this has simply been to hold the boot-select key at power up (option / alt), select the actual OS X boot volume, boot back into the OS, and then start the update again from the App Store. The second attempt has so far always worked.. the comptuer reboots and then applies the update correctly.

    2)
    Antivirus causes the update to fail.

    Use the boot option select at power on ( option / alt ) to select the recovery partition, or simply boot into anything that has the ability to read the HFS / APFS system. Go into the OS X partition and move any startup files relating to the antivirus software.

    So, like in /Library/LaunchAgents /Library/LaunchDaemons /Library/StartupItems

    move out files like com.Symantec.* , Avast, Sophos, bitdefender, so forth.

    Then reboot and let the computer attempt the update again. Seems to work fine after that. Don't just put he startup items back afterward, actually re-install the AV, and ideally, verify that the AV still works win 10.13.4

  16. Why would this happen? by Anonymous Coward · · Score: 0

    You can understand more issues with Windows that has a ton of devices and software running on them. Of course any Windows updates will see its share of isolated issues. But Apple has little excuse given it has only its own hardware that it upgrades and its Mac OS is supposedly beta tested on much of that base of hardware. Why even do beta testing if you can't weed out stuff better?

    1. Re:Why would this happen? by Anonymous Coward · · Score: 0

      This only proves how bad apple is at software. Imagine trying to run a real business on one of these machines.

  17. Been around since 10.13.3 by Anonymous Coward · · Score: 0

    We've been seeing this at work where I help manage ~1100 Macs. Fortunately, we're in a position to netboot to the full 10.13.4 installer which seems to resolve it with a full install on top of the existing botched install.

    Their macOS updates seem to have become less stable and more prone to bugs since 10.13.0. But, I guess, when you're driven by iPhone and iPad sales, your desktop OS gets a backseat.

  18. COntrolled hardware by Anonymous Coward · · Score: 0

    Controlled hardware platform and yet they still cock it up.

  19. Recommended for all users without RAID boot. by sandbagger · · Score: 1

    Have they fixed that yet?

    --
    ---- The above post was generated by the Turing Institute. Maybe.
  20. APFS conversion by Anonymous Coward · · Score: 0

    The issue lies with the auto conversion to APFS. It is based on CoreStorage which has always had problems. The problem with it is it converts the partition table to the new format and is supposed to work just fine converting JHFS+ file-systems but it fails frequently so the computer boots into recovery and the only solution is to back up the files, Erase the drive and reinstall the OS. With a clean install of 10.13.4 with APFS everything is smooth sailing. It has been a boon for us repair guys, 3 customers a day dumping cash into recovering data and formatting the computer. Before updating have a backup. Apple should warn users before updating the OS that they should have a Time Machine backup first. One thing I hate too is they got rid of imaging partitions with APFS so it makes it harder to back data up when the computer wont boot. Its all so poorly planned.

  21. May not be limited to High Sierra by pubwvj · · Score: 1

    I just had this problem when installing Sierra (not High Sierra) on a MacBook Pro. This problem may be more wide spread than they think.

  22. Happened to me by jasenj1 · · Score: 1

    When I upgraded to 10.13.4 my machine went into safe mode upon reboot. It said the OS failed to install. A look at the error logged showed complaints about some file missing from the installer directory. Sent me into quite a panic for a while. I finally did a fresh, complete install.

  23. "Works for Me" (TM) by Anonymous Coward · · Score: 0

    Got two Macbook Pro 2012 and both work better than the day I bought them.

  24. Tabloid rant by Anonymous Coward · · Score: 0

    Quoting The Register about software updates? Might as well quote Fox News about Mexicans. If you bother to look at their link to forums "filling up" with queries, you'll note that it has all of 11 responses. And the rest of the article is a lot of unsubstantiated ranting about not much in particular. Total waste of energy reading their articles.

  25. Re:Killed USB video by scdeimos · · Score: 1

    So glad I stuck with the Apple branded lightning video adapters instead of buying cheap USB video adapters.

  26. Help for others by Anonymous Coward · · Score: 0

    Had this same problem with my wifeâ(TM)s MacBook. Called my AASP buddy and he let me know that if you hold option key on bootup when it jacks up like this, you will see an additional new partition selection (it will show two duplicates for the primary partition, 3 total counting if you have a recovery partition) and that if you select the âoeotherâ duplicate... it will properly boot and remove the original non-booting partition option (the one going to the error install). Best of luck all.

  27. El Capitan had issues with December update by Anonymous Coward · · Score: 0

    My Macbook Pro early 2011 with El Capitan (currently 10.11.6) went straight to unusable on after security update in December 2017. I've upgraded the SSD to 1TB Samsung and replaced the battery, given it was possible with the Macbook Pros of that time. When the system was not opertive, using istats I saw I had lost few sensors, and the system lowered clock and went full throttle. The sensors were on SMBus behind the SMC management engine, seems something went wrong with kernel/SMC intergration. Using internet workaround I was able to get my system back to usable, even the fan occasionally failed (the workaround disabled the throttling mechanism). Now after the March update the system seems back to more or less stable. Currently I am planning to migrate away from the Apple ecosystem. The current portfolio Macbooks have bad connectivity on ports and the High Sierra has received much criticism. For a reason, it seems. Sierra is not anymore a real option for me as XCode would not be available. At time, it was great to see decent integration between hardware and software. But it would seem the quality that was once there is no more. :(