Yelp Can't Be Ordered To Remove Posts, Court Rules (apnews.com)
Yelp cannot be ordered to remove defamatory posts against a San Francisco law firm, the California Supreme Court said in a 4-3 ruling Monday that overturns one made by a lower court. From a report: In a 4-3 opinion, justices agreed, saying removal orders such as the one attorney Dawn Hassell obtained against Yelp "could interfere with and undermine the viability of an online platform." The decision overturned a lower court ruling that Yelp had said could lead to the removal of negative reviews from the popular website. Hassell said Yelp was exaggerating the stakes of her legal effort. Her attorney, Monique Olivier, said in a statement that the ruling "stands as an invitation to spread falsehoods on the internet without consequence." She said her client was considering an appeal to the U.S. Supreme Court. Hassell's 2013 lawsuit accused a client she briefly represented in a personal injury case of defaming her on Yelp by falsely claiming that her firm failed to communicate with the client, among other things.
removal of negative reviews from the popular website
Ahhhh, but can they be ordered to remove positive reviews? Check. Mate.
... which law firm to avoid.
Internet laws are an international mess.
To summarize: someone says bad things about someone else. They sue for defamation, claiming untruth. The suit goes undefended, so the court orders the defamation removed.
That wouldn't, in any way, "lead to the removal of negative reviews from the popular website," as Yelp claims (at least not truthful, subjective opinions).
Same with "Yelp said the removal order violated a 1996 federal law that courts have widely interpreted as protecting internet companies from liability for posts by third-party users and prohibiting the companies from being treated as the speaker or publisher of usersâ(TM) posts." No one claimed Yelp was liable, they were simply told to remove the offending item. That doesn't "interfere with and undermine the viability of" Yelp. Someone who wants a legitimately libelous posting removed still needs to go through the courts.
"National Security is the chief cause of national insecurity." - Celine's First Law
The majority, according to TFA, though they CDA invalidated the orders from the lower courts or something.
Uh, no. It removes liability. In fact, I seem to recall that under S230, if you refuse to obey court orders and remove content like defamatory posts shit gets real, real fast with the CDA no longer covering you at all.
And this is how the mouth-breathing, window-licking activists who wanted that Backpage-themed bill to gut the CDA got people incensed. The CDA doesn't protect you as a site owner from shit you allow that you know is illegal or civilly actionable. It protects you from liability up until someone comes forward and tells you "we're going to court, deal with this."
If that weren't the case, Gawker would still be here today because they'd have thrown the writers of the Hogan story under the bus and told him the gas bill was on them the moment he threatened to sue.
... there goes a large portion of Yelp's business model.
Nice law firm you have there. Be a shame if it got a bad review.
It little behooves the best of us to comment on the rest of us.
A subjective opinion is protected by free speech. Now, if the bad review contained factual claims that could be proven as false, they I'd agree to removing the posts. But if I jump on Yelp and say "they were slovenly, slow, and the food was way too salty" then that's valid - it's all subjective opinion. Sucks that some might take it as damaging, but that's the way subjective reviews work.
Falling back on the 1996 law is bad precedent, because if that law changes, then this ruling is up for review. It should have been held on grounds similar to those for journalists and professional reviewers, since Yelp and other platforms basically allow anyone to be a "mini-journalist". What the Court should have done was say "if this review would have been OK for a professional restaurant reviewer to write, then it's OK for an amateur to write" and be done with it.
Browsing at +1 - no ACs, I ignore their posts. So refreshing!
... the ruling "stands as an invitation to spread falsehoods on the internet without consequence."
It must have been something you assimilated. . . .
The way to take down yelp is to go after them under extortion/protection racketeering laws. It is obviously their business model. Not sure why they are allowed to get away with it (ditto for Tripadvisor).
... which law firm to avoid.
It's a small business that made a classic business mistake of attacking a bad review rather than saying they're sorry the person was disappointed.
After the firm filed the defamation case, there was a default judgment, which usually means the defendant didn't fight it in court (they didn't get a lawyer or fight it without a lawyer). Then the law firm tried to use that judgment to force Yelp to take the review down. Yelp didn't, claiming they were protected by the Communications Decency Act, which says they're protected from being considered the "publisher" of third-party content someone posts on their site. The California Supreme Court Agreed. (They also claimed that they had not had due process because they were not part of the original case, but the CA Supreme Court did not need to rule on that issue because the Communications Decency Act determined the outcome of the case).
The law firm could still petition SCOTUS on this (contrary to what the AP coverage says, you don't "appeal" to the United States Supreme Court, you petition them for a writ of certiorari and they choose whether or not to grant it). It would be a fun argument, academically speaking. Very few people actually practice much First Amendment law, but it's a very interesting area. Obviously it's also important for a lot of businesses, because while there are lots of businesses out there with legitimately bad reviews, there are also lots of businesses out there with a couple of terrible customers who never give them a fair shake.
And because the article ridiculously didn't include a link to the court opinion, here it is: http://www.courts.ca.gov/opini...
Real lawyers write in C++
I'm so sure they won't result in people finding friends and family of the court justices and leaving thousands of fake, defamatory reviews on Yelp about their business. The internet would NEVER do that.
With the understanding of how people view Yelp reviews as a decisive measure on services, it also seems redundant to hold Yelp reviews as a whole to be the end-all be-all. If all platforms that allow the masses to place reviews on content were to place similar claim to a reviewers opinion regardless of scale it would immediately get slapped down. This is an indication where ridiculous thought processes is losing ground to common sense thought processes.