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FCC Promises to Fix Comment System Hijacked During Net Neutrality Repeal (vice.com)

FCC boss Ajit Pai says the agency will finally take steps to shore up the security of the FCC's public comment system after being widely criticized for turning a blind eye to routine fraud and abuse. From a report: If you'll recall, more than 22 million Americans voiced their thoughts on the Trump FCC's attack on net neutrality last fall via the agency's website. The vast majority of comments opposed the move, closely reflecting surveys that show widespread, bipartisan support for the rules. [...] Not a single one of your comments was cited in the FCC's 218 page justification for its decision.

[...] Back in May, Senators Senators Jeff Merkley (D-OR) and Pat Toomey (R-PA) fired off a letter to Pai demanding he actually do something about the abuse of FCC systems. [...] In a response letter this week provided to the Wall Street Journal, Pai says the agency is finally taking steps to address the problem, while acknowledging his own identity was hijacked during the comment process. "It is troubling that some bad actors submitted comments using false names," Mr. Pai said. "Indeed, like you, comments were submitted in my name and my wife's name that reflect viewpoints we do not hold." Pai's letter, which wasn't publicly shared, states that the FCC hopes to eventually "rebuild and re-engineer" the commission's electronic comment system "to institute appropriate safeguards against abusive conduct." It also states that Pai will approach Congress for funding for the overhaul, something Pai likely knows may not actually happen.

36 comments

  1. Don't bother by rickb928 · · Score: 0

    You can't. The scammers are too agile.

    You can, at best, detect it quickly enough to make sense of the 'real' numbers. Maybe. Or not.

    --
    deleting the extra space after periods so i can stay relevant, yeah.
    1. Re:Don't bother by Ichijo · · Score: 1

      Sure you can. Just charge $225 per comment. This will cut down on the abuses real quick!

      --
      Any sufficiently unpopular but cohesive argument is indistinguishable from trolling.
    2. Re:Don't bother by Anonymous Coward · · Score: 0

      Can I charge it to Pai's card?

    3. Re:Don't bother by TFlan91 · · Score: 1

      "Can I charge it to Verizon's card?"

      FTFY

    4. Re:Don't bother by Anonymous Coward · · Score: 1

      You misunderstand. He's not fixing the fact that the comments are easy to fake. He's fixing the fact that the fake comments favoring his deregulation of everything were easy to spot.

    5. Re: Don't bother by Anonymous Coward · · Score: 1

      Yes, it was pretty obvious he had something to do with the fraudulent comments or had a relationship with those responsible. They lied about it and refused to investigate what was a federal crime and identity theft on large scale.

    6. Re:Don't bother by Anonymous Coward · · Score: 0

      Sure you can. Just charge $225 per comment. This will cut down on the abuses real quick!

      A $0.25 charge or something on a credit card might be a feasible way to filter some of it, particularly since you could possibly check it against the list of American citizens, if you really wanted to. I hate to see you have to pay to have speech, but it might work and eliminate most bots.

      Of course Pai doesn't actually care about the comments against net neutrality repeal, as evidenced by his decision. I suppose with the change citizens will still have a voice in FCC decisions, it just will be a voice at the bottom of a subbasement underneath a locked utility crawlspace next to all the noisy heavy equipment.

      Another option would be for them to go out and talk to people at a bunch of town halls... Can't fake that, and we could put it on tv.

    7. Re:Don't bother by Anonymous Coward · · Score: 0

      if we had a digital id, and our id was associated to a digital government. --- and this id was used to login to comment, we could surely know which comments were from citizens.

      this is fantasty!? no this is ethereum.

      but it can be stolen? FALSE; a smartcard system could be READILY created which works just like a smartcard, private key cannot be stolen, nor disclosed (as the smartcard CAN generate the key).

      get rid of shit SSN.

      the only thing we lack is a WILL to implement.

      hell, adapt it such that zero knowledge proofs are used, so it can be guaranteed a citizen posted the comment, but there is no way to know WHO posted the comment.

      did i mention this would work for voting too?

    8. Re:Don't bother by rickb928 · · Score: 1

      Oh. the solution to fake accounts and fake posts is to require that the fakers fake another ID?

      Brilliant.

      You're right, they won't fake this unfakeable ID. They will just steal them.

      --
      deleting the extra space after periods so i can stay relevant, yeah.
    9. Re: Don't bother by Anonymous Coward · · Score: 0

      Yes, it was pretty obvious he had something to do with the fraudulent comments or had a relationship with those responsible. They lied about it and refused to investigate what was a federal crime and identity theft on large scale.

      That's not how these things work. Everyone knows he needs plausible deniability, so he isn't told this is happening by the people doing it. When he hears about it, he assume it is shills contracted for by industry and so he doesn't investigate, but he has never been told this fact directly.

    10. Re:Don't bother by desdinova+216 · · Score: 1

      in a filing cabinet with a sign "beware of leopard"

    11. Re: Don't bother by Anonymous Coward · · Score: 0

      What "list of american citizens"?

  2. Who cares! by Anonymous Coward · · Score: 0

    I guess whatever excuses Ajit needs to sleep at night.

  3. Thank god by Anonymous Coward · · Score: 0

    My grandma's dead and that's the way I like it. I don't want no mystical FCC voodoo to channel her thoughts on why it's good for everyone that my porn is throttled. she doesn't even know what an internet is.

  4. Horses are Gone! by Anonymous Coward · · Score: 0

    LOCK the Barn Door!

  5. Why? by Anonymous Coward · · Score: 0

    "turning a blind eye to routine fraud and abuse" sounds like the best reason for repealing net neutrality. Why would they fix their comment system to create an inconsistency in their decision making? It wouldn't be logical.

  6. Are they also... by Dracos · · Score: 1

    ...promising not to hijack the comment system to inject astroturf comments that suit their regulatory captors' agenda?

  7. Promises made, promises klept by PopeRatzo · · Score: 1, Troll

    The FCC also promises not to come in your mouth.

    --
    You are welcome on my lawn.
    1. Re:Promises made, promises klept by waspleg · · Score: 1, Troll

      If I had mod points you'd get them. Whoever marked you Troll is probably a Trump tool.

      Notice how this comes after it doesn't matter anymore.

    2. Re:Promises made, promises klept by waspleg · · Score: 1

      Also here's an Ars Technica article talking about them trying to make it harder and more expensive/time consuming to complain at all.

    3. Re:Promises made, promises klept by PopeRatzo · · Score: 1

      Thanks, brother. I actually had to think for a solid 15 seconds to come up with the "Promises made, promises klept" line. I'm proud of that one, if I do say so myself.

      --
      You are welcome on my lawn.
    4. Re: Promises made, promises klept by Anonymous Coward · · Score: 0

      Ratzo is the biggest douche on this site who isnt also an editor. Blah blah blah Trump. You're suffering from TDS. Meanwhile in the real world, it's an era of prosperity and a return to sanity. I support NN, by the way. Quit making everything about Trump. He's the best president of my lifetime (born in 82).

  8. no public comment by diamondmagic · · Score: 1

    What if the FCC passed the original Open Internet Order without any public comment, wouldn't that be problematic?

    But that's exactly what the FCC did. That's what they had to do.

    And Pai was the one fighting to try to make the rules public: https://youtu.be/MqnnsFiiIwY?t...

  9. It's all just theater by SoftwareArtist · · Score: 4, Insightful

    This is just another distraction. The real problem is that the FCC is owned by the industry it's supposed to regulate. It doesn't matter what comments you send. It doesn't matter who sends fake comments in your name. They don't give a damn about anyone's comments anyway. They're just going to ignore them and do whatever they want. But now they can pretend they're doing something good, and if they can get people talking about fake comments, maybe that'll distract the public from all the gifts they're giving to industry.

    --
    "I'm too busy to research this and form an educated opinion, but I do have time to tell everyone my uninformed opinion."
    1. Re:It's all just theater by omnichad · · Score: 1

      They're also trying to misdirect everyone around the fact that the majority of the public was against what they did and they did it anyway. And somehow they do all this while still taking about how many fake comments there were.

    2. Re:It's all just theater by pots · · Score: 1

      The real problem is that the FCC is owned by the industry it's supposed to regulate.

      This is much more applicable to financial regulators than it is to the FCC. Financial regulators get their funding from financial companies, and are forced to compete between themselves for the business of those financial companies (I did not misstate that, the situation makes no sense).

      The FCC is controlled by congress, and congress is currently taking orders from the ISPs. So I suppose that your statement applies indirectly, but congress answers to voters to at least some degree - who controls congress is something which can change much more easily than who controls the financial regulators, and that would change the direction of the FCC.

  10. Wrong priority by Anonymous Coward · · Score: 0

    How about they restore Net Neutrality, and let the comments slide for a year or two? I think we could manage.

    1. Re:Wrong priority by fedos · · Score: 1

      1) You can do more than one thing at a time

      2) Net Neutrality will never be restored as long as Pai is chairman.

    2. Re:Wrong priority by HeckRuler · · Score: 1

      Remember that the network neutrality is a fundamental principle of how the Internet works. But ISPs have tried breaking it in a few ways years past prior to Wheeler classifying ISPs under title ii and making that illegal. Now we're back to it being legal and network neutrality depends upon the users getting pissed and switching carriers..... which is more or less impossible now for most people because they have so many monopolies and the all collude with each other.

      I know this is nitpicking terminology, but after it got political WAY too many people have come out "against network neutrality" rather that "against regulation enforcing network neutrality". Because someone out there is successfully steering the discussion and winning the propaganda war.

  11. really? by Anonymous Coward · · Score: 0

    Day late.. dollar short... why is this even news they've already legislated their agenda.

  12. 'hijacked' by bonedonut · · Score: 2

    by the FCC itself.

  13. It's not a voting system anyway. What it's for is by raymorris · · Score: 3, Informative

    Doesn't really matter if a bunch of fake "yes, do it!" comments are submitted anyway. It's not American Idol - nobody is counting votes.

    There IS an effective way to use the system, and what people did with bots regarding net neutrality isn't it. I've used it more than once to improve draft regulations. As a recall, with the USC 2257 regulations we went through three drafts, each time coming closer to what would work best for us.

    Let's use NN as an example, looking at when the regulations were drafted in 2014, before going into effect 2015-2016. One concern that came up afterward was the NN rules basically made it illegal to have a small niche internet service for a particular purpose. Rules written for monopoly / duopoly providers applied to ANYONE who wanted to offer any kind of internet service. THAT is the type of issue that the comment period is good for. One could submit a comment suggesting that the NN rules should apply to companies that have more than 25% of a given market. In an area already served by Comcast and Time Warner, someone else should be able to offer a $5/month plan that allows kids to do homework and stuff, and doesn't support streaming HD Netflix 24/7. Local community mesh networks shouldn't have the exact same rules that Comcast has, perhaps. You're supposed to submit suggestions for how to improve the rules, or point out scenarios the author of the rule may not have thought about, or offer alternatives procedures to achieve the goal. "Omg you're Hitler" isn't what the comment process is for, so that stuff is ignored anyway.

    Here's a concrete example of a rule change made based on comments submitted by me and people I know. A certain rule required that businesses keep certain records ad always have them available for government inspectors during business hours, at the principal place of business. The address of the principal office had to be posted on your web site. I, and many people I worked with, worked for home. We couldn't guarantee that we'd always be there 8-5 as required by the rule, and didn't love the idea of paying our home address in our web sites. During the comment period, we suggested that the rules allow the records to be held at our lawyer's office or somewhere else where regulators could inspect them any time. Also, our vendors *already had* the records. We'd just be keeping an extra copy of the records we got from the vendor. Could we instead post the address of the vendor who already had the records anyway? That way we didn't have to be always be home 8-5, and didn't have to post our home address.
    Our proposed change made it into the final draft. The regulators got what they wanted that way - they have the ability to inspect the records, and know where to find them. We got what we wanted. That's what the comments period of the rule-making process is for, not an American Idol vote.

    Btw, the idea for the net neutrality rules applying to big companies with at least 25% market share in a particular city, while allowing small players to offer specialty services, came from Judge Brett Kavanaugh, who was just nominated to the Supreme Court. He wrote that NN laws should distinguish between monopoly / duopoly companies like Comcast (who could be heavily regulated) vs small operations who should be allowed to offer specialty services to people who want something different, maybe an connection for their alarm system that is separate from the main home internet, or a co-op mesh network.

  14. Amazing by fedos · · Score: 1

    The pathetic little shit actually tried to garner sympathy.

  15. Re:It's not a voting system anyway. What it's for by Anonymous Coward · · Score: 0

    The sad thing is that posting factual information like this will be ignored as a "distraction" by slacktivists who wanted to click a button to "support" net neutrality rather than grapple with the policy issues and engage with the complexities of law. Yes, I agree that we need neutrality to avoid being held captive by big ISPs. What I don't agree with is the idea that we can ignore the complexities of how to implement a neutrality policy by shouting slogans and hope to get anything useful.

    And the people feeding us outrage porn about the comment box (A "John Smith" that wasn't me commented! My identity must be hacked! / Russian bots are voting against NN!!!) are both ridiculous and counter-productive. It's funny how they never seemed to worry that the Russians might post well-reasoned policy arguments, but they wouldn't appreciate such a thing and the intelligent people weren't screaming during the two minute hate.

  16. What comment section? by Anonymous Coward · · Score: 0

    I bet his plan to fix the comment section is just to overhaul the website so there is NO comment section. Who's opinion is more important anyway?