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Amazon.com Suffers Search Glitch, Users Say

An anonymous reader writes: If you go to Amazon.com right now and attempt to search for a product, no items are appearing in the search results. Attempts to submit any feedback are failing too, with no error or response of any kind on the page. This is happening regardless of browser, operating system or ISP. On Twitter, numerous people have corroborated the issue. It appears the issue began roughly 40 minutes ago. Amazon has yet to acknowledge the glitch. Interestingly, Amazon's international properties, such as Amazon India, are not facing this issue.

43 comments

  1. Nothing to see here... by Anonymous Coward · · Score: 0

    Correctly returning no search results!

    1. Re:Nothing to see here... by Anonymous Coward · · Score: 0

      search results with ants

    2. Re: Nothing to see here... by Anonymous Coward · · Score: 0

      Amazon spams me so much while I am trying to initiate a search that it's easier in general to do the search from duck duck go and then click on the 'amazon results' link near the top.

  2. Hacked by Bernie Sanders by Oswald+McWeany · · Score: 4, Funny

    Bernie Sanders is continuing his assault on Amazon by hacking them.

    --
    "That's the way to do it" - Punch
    1. Re:Hacked by Bernie Sanders by Tablizer · · Score: 1

      Bernie Sanders is continuing his assault on Amazon by hacking them

      He simply hooked Amazon up to Hillary's server.

    2. Re:Hacked by Bernie Sanders by Anonymous Coward · · Score: 0

      Bezos simply took his $150 billion, said fuck all you assholes, and ascended.

    3. Re:Hacked by Bernie Sanders by Anonymous Coward · · Score: 1

      Jared is routing purchases through his back-channel to Russia, it's just really slow. It was only designed to receive marching orders.

    4. Re:Hacked by Bernie Sanders by msauve · · Score: 2

      "Bernie Sanders is continuing his assault on Amazon by hacking them."

      I just realized the one thing Sanders and Trump have in common.

      --
      "National Security is the chief cause of national insecurity." - Celine's First Law
    5. Re: Hacked by Bernie Sanders by Anonymous Coward · · Score: 0

      Ascended? Bezos is a high ranking member of the OTO. Do thelamites ascend? What would Crowley say?

    6. Re:Hacked by Bernie Sanders by Tablizer · · Score: 1

      I just realized the one thing Sanders and Trump have in common.

      Bad hair, and they point too much.

  3. Maybe... by Anonymous Coward · · Score: 0

    They ran out of stock.

    1. Re:Maybe... by Anonymous Coward · · Score: 0

      Maybe now search is more correct.
      Amazon doesn't actually have their own items in stock.
      They take profit from selling and stocking 3rd party sellers.

  4. Yep..its dead.. by Anonymous Coward · · Score: 0

    Confirmed here too..

  5. Microsoft fixed their problem... by InvalidsYnc · · Score: 1

    ...by moving to AWS and is now killing it!

    1. Re:Microsoft fixed their problem... by Tablizer · · Score: 1

      Their cloud clearly clouded the crowded cloud. Clods.

  6. What glitch? by Anonymous Coward · · Score: 1

    I've never received relevant search results on Amazon.

    1. Re:What glitch? by packrat0x · · Score: 1

      If I get better (more useful) results on google with "site:[web address]" than with a website's built-in search, the search function needs to be re-done.

      --
      227-3517
    2. Re:What glitch? by Anonymous Coward · · Score: 0

      Given Amazon's size and technological expertise I'm convinced that's intentional. Keeps you wading through search results and gets more products (and sponsored search placements) in front of your eyeballs.

  7. Gee, a website glitched... by Anonymous Coward · · Score: 0

    and it'll be working again in 5 mins...

  8. Streisandotted? by Tablizer · · Score: 1

    Maybe it's because everybody is telling everybody else to go take a look at blank results, flooding them further.

    1. Re:Streisandotted? by omnichad · · Score: 2

      It doesn't look like a traffic problem. A search does return a number of results. Searching for something that has a large number of results does paginate correctly. But the actual API request to pull the actual items in seem to be returning a 2xx response with an empty body.

    2. Re:Streisandotted? by Tablizer · · Score: 1

      Different parts may have a different traffic limit. Microservice 1 may continue even if Microservice 2 is not functioning properly, for example.

    3. Re:Streisandotted? by omnichad · · Score: 1

      2xx is a successful response, and I assume they have enough brains to report hitting a traffic limit as an error. Also, they have the entire AWS system at their disposal. Why would they put in traffic limits or de-prioritize themselves vs. their AWS clients?

      Why the actual search results aren't in the page body and instead are fetched after page load is a question that I don't even want to try to answer.

      On the other hand, I do see 502 and 503 errors related to their (newish) advertising platform. And maybe that was implemented in a way that breaks the rest of the page. Google says this page was updated in the last 3 hours: https://advertising.amazon.com...

    4. Re:Streisandotted? by Anonymous Coward · · Score: 0

      You found the chicken, but forgot the egg

    5. Re:Streisandotted? by Tablizer · · Score: 1

      Our stack doesn't properly propagate errors. Could be theirs has a similar flaw. Plus, maybe not all layers are external.

    6. Re:Streisandotted? by nasch · · Score: 1

      I've heard amazon.com doesn't use AWS.

    7. Re:Streisandotted? by omnichad · · Score: 1

      They definitely eat their own dogfood. That's how AWS even came to be in the first place. Not everything is AWS, but I'm sure product search would be. This is from a few years ago:

      The WSJ spoke with a former Amazon executive who said that back-end databases with confidential data on them do not run in AWS’s cloud. An AWS spokesperson told the WSJ that “the vast majority of Amazon.com runs in AWS.” But not everything.

  9. Nooooooooo by SlaveToTheGrind · · Score: 1

    Must. Consume. NOW.

    1. Re:Nooooooooo by jomuyo · · Score: 1

      I know. I might have to venture outside, if this outage continues.

  10. knew this was gonna happen by Anonymous Coward · · Score: 0

    T's anti-Woodward twitter storm broke the Interwebs.

  11. Yep, down by Anonymous Coward · · Score: 0

    Yes, search is definitely down.

    Any other AWS offline (assuming amazon uses their own cloud services for their web search)?

  12. Sounds like a problem by Fly+Swatter · · Score: 2

    for Amazon, not news sites. The fact this makes news is quite enlightening, and not in a good way. Next we will hear about the poor third party sellers losing sales because no one can find their products.

    1. Re: Sounds like a problem by Anonymous Coward · · Score: 0

      Oh darn. Poor them. Guess they should have actually put it in a physical store, on a physical shelf so that people could have purchased their products.

  13. Most indexes are failing... by nadass · · Score: 1

    But search results for simple keywords brings back movies ("power" brings up Power Rangers, "black" brings up Black Panther). I don't know their infrastructure architecture but maybe their product search indexes are off-line but their media properties' are okay or back up already?

    1. Re:Most indexes are failing... by omnichad · · Score: 1

      The search indexes are fine. You get a correct number of results listed, and paginated blank results page. The actual search results appear to load in via javascript after the empty page loads and that's what's failing. Everything is working except for populating the list on each page of results with titles, descriptions, and photos.

  14. Bullshit by Oligonicella · · Score: 1

    Search is working just fine.

  15. Searching Amazon? by Anonymous Coward · · Score: 0

    People search Amazon with Amazon's own search feature?

    I can never find anything with it. I always tell Google to search Amazon to find stuff. More often than not, the same keywords on Google return relevant results that Amazon itself won't find.

  16. search glitches has been the worst Amazon feature by Anonymous Coward · · Score: 0

    The search on Amazon has been the worst of all since the beginning.... one of many example is that they don't let you sort by price unless you choose a category?

  17. Bots attacking from Amazon owned network ranges by mike2006 · · Score: 2

    I just took a break from blocking Amazon owned IP networks and AWS instances at my router after finding my site getting slammed by nefarious bots making bogus automated queries from them. Then I came here and saw this thread.

    It has been going on for awhile but has picked up a bit where I finally got fed up enough to start blocking entire AWS subnets. I am going to take a guess Amazon search is being attack by bots from their own network.

  18. Re: Bots attacking from Amazon owned network range by Anonymous Coward · · Score: 0

    You too? Even though this is irrelevant to this article, but, same with a lot of my webservers. Many bots coming from Amazon AWS servers, more and more these days.

    I actually used to program a lot of web bots over a decade ago for projects (respectful ones), and to see the shitty bots coded and used today is ridiculous.

    They even leave the default Python or other libraries' user-agents in, lazy fucks. They don't throttle the requests politely with any delays either, so it's basically a minor DoS attack. I don't understand why AWS doesn't auto-detect this and at least send a notice: "Hey we noticed your instance of AWS is sending significantly high values of HTTP(S) requests to servers all over the world, are you sure you aren't using a badly coded Python script that may be pissing off half the world's webmasters?"

  19. Re: Bots attacking from Amazon owned network range by mike2006 · · Score: 1

    I see allot of that to but in this case the bots coming from AWS and Amazon networks were smart enough to use various user agents. I know this is irrelevant to but right my worst bot traffic like you describe is coming out of China recently and 1000x worse. Amazon and Alibaba were pretty far down the list of offenders but bad enough were action had to be taken.

  20. We've come quite a ways if "website has glitch" is big news.