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Amazon Patents New Alexa Feature That Knows When You're ill and Offers To Sell You Medicine (telegraph.co.uk)

Amazon has patented a new version of its virtual assistant Alexa which can automatically detect when you're ill and offer to sell you medicine. From a report: The proposed feature would analyse speech and identify other signs of illness or emotion. One example given in the patent is a woman coughing and sniffling while she speaks to her Amazon Echo device. Alexa first suggests some chicken soup to cure her cold, and then offers to order cough drops on Amazon. If Amazon were to introduce this technology, it could compete with a service planned by the NHS. Health Secretary Matt Hancock said earlier this year that the NHS was working on making information from its NHS Choices online service available through Alexa. Amazon's system, however, doesn't need to ask people whether they're ill -- it would just know automatically by analyzing their speech. Adverts for sore throat products could be automatically played to people who sound like they have a sore throat, Amazon's patent suggests.

59 comments

  1. Cough drops by nospam007 · · Score: 3, Insightful

    I's prefer if Alexa phone my boss to tell him I can't come in for a couple of days for national health reasons.

  2. Faux AI for Business is Smart by DatbeDank · · Score: 1

    Faux AI for business automation is great and smart.

    Faux AI for consumers is creepy, especially faux AI that feeds live audio back to the NSA.

    1. Re: Faux AI for Business is Smart by Anonymous Coward · · Score: 0

      This is something everyone agrees with except maybe the NSA but how would anyone even know what they do or think

    2. Re:Faux AI for Business is Smart by pslytely+psycho · · Score: 1

      Only creepy to those who understand the implications. To everyone else it's:

      https://9gag.com/gag/a3MzOb5/hey-wiretap

      --
      Donald Trump, on a crusade to make Nixon look respectable
    3. Re: Faux AI for Business is Smart by Type44Q · · Score: 1

      ...but how would anyone even know what they do or think

      It'd be pretty tough if you're a fucking idiot but if you're not, it's a safe guess that most NSA employees and contractors think it's sickening fascist bullshit. However, they likely aren't ready to give up their paychecks over it, either.

    4. Re:Faux AI for Business is Smart by dannybackx · · Score: 1

      Beside the point. It's not right for people to be able to analyse when I fart and patent that.

      I can find any number of silly things and patent them. When I feel down and you can deduce that based on 5 questions, why should I be able to patent that ?

  3. Psst.. hey bud, wanna buy some pills? by kimgkimg · · Score: 2

    So Alexa is now a drug dealer? What's next? Pimp daddy?

    1. Re:Psst.. hey bud, wanna buy some pills? by ugen · · Score: 1

      How do you know if someone "sounds horny", though?

    2. Re:Psst.. hey bud, wanna buy some pills? by frank_adrian314159 · · Score: 2

      That's Google Pimp Daddy(TM) to you, buddy.

      --
      That is all.
    3. Re:Psst.. hey bud, wanna buy some pills? by Oswald+McWeany · · Score: 4, Funny

      How do you know if someone "sounds horny", though?

      They speak with a male's voice.

      --
      "That's the way to do it" - Punch
    4. Re:Psst.. hey bud, wanna buy some pills? by Oswald+McWeany · · Score: 1

      So Alexa is now a drug dealer? What's next? Pimp daddy?

      Alexa will notice I sound British and start asking me if I want a cuppa.

      --
      "That's the way to do it" - Punch
    5. Re:Psst.. hey bud, wanna buy some pills? by Anonymous Coward · · Score: 0

      The speaker can hear you fapping.

    6. Re:Psst.. hey bud, wanna buy some pills? by cascadingstylesheet · · Score: 1

      So Alexa is now a drug dealer? What's next? Pimp daddy?

      "You sound lonely. I can call someone for that ... "

    7. Re:Psst.. hey bud, wanna buy some pills? by fredrated · · Score: 1

      Mod this guy up!

    8. Re:Psst.. hey bud, wanna buy some pills? by Anonymous Coward · · Score: 0

      That's Google Pimp Daddy(TM) to you, buddy.

      Seems like Pimp Daddy Google(TM) would be closer to how that phrase is actually used.

    9. Re:Psst.. hey bud, wanna buy some pills? by PopeRatzo · · Score: 1

      "Alexa, you fecking cow!"

      https://youtu.be/uGXJqAJEQJU

      --
      You are welcome on my lawn.
    10. Re:Psst.. hey bud, wanna buy some pills? by Joe_Dragon · · Score: 1

      Do you want to know the quickest route to the pot shops open in canada? (or do you want to enter CA or CO mode??)

    11. Re:Psst.. hey bud, wanna buy some pills? by Anonymous Coward · · Score: 0

      Upgrayedd.

    12. Re:Psst.. hey bud, wanna buy some pills? by Anonymous Coward · · Score: 0

      The double-d in my name is for a double dose of pimpin'

  4. Give me a break by Camarillo+Brillo · · Score: 2

    Really people, do we need this obvious capitslist BS. Its an interesting science fair project, but if you don't have the insight to know when you need some chicken soup, then you deserve to suffer your malady . Wake up people, you will always be smarter than the technology in your hand.

    1. Re:Give me a break by Obfuscant · · Score: 1

      but if you don't have the insight to know when you need some chicken soup,

      Alexa isn't telling you that you need chicken soup. It's offering to SELL you chicken soup if you don't have any on hand. You may "have the insight" to know you want chicken soup but also have the insight that you're way too sick to drive to the local grocery story for a $1.29 can of it. "Yes, Alexa, hack hack cough, please send me some chicken soup that will arrive in three to five business days, after I've already recovered from whatever it is I have, or I've died from it. Thanks so much. And yes, please, send me cough drops too."

      Wake up people, you will always be smarter than the technology in your hand.

      People don't use Alexa because it is smarter than they are, it's because it is more convenient to have Alexa do something than for them to do it themselves. "Alexa, who won the Manchester United soccer match today?" is much easier than pulling out the Telegraph tomorrow or going to Google to find out.

      It's convenience, not intelligence. If you don't have a can of chicken soup on hand, having Alexa send it to you is more convenient than calling a friend. It's more convenient but not timely, so it is ineffective and inefficient. Convenience and efficiency are often diametrically opposing concepts.

  5. Next step: Tell your health-insurance to drop you by gweihir · · Score: 1

    That does require an earlier detection though. Wheezing when you come in the door as a sign of a hart-attack to come? (Ahahahaha, I got prior art now!)

    This stuff is getting utterly creepy. And the idea is so obvious, the only thing they should be getting for the patent application is a hefty fine.

    --
    Most ACs are not even worth the keystrokes to insult them. Be generically insulted by this and ignored otherwise.
  6. WTF? by OneHundredAndTen · · Score: 1

    Alexa is very, very stupid. Are you going to pu your health in her hands?

    1. Re:WTF? by ebvwfbw · · Score: 1

      Many people put their health in the hands of an emergency room physician. Someone that has no history of you. It's about as bad.

      Besides - "Take two aspirin and I'll call you in the morning."

      Morning - I have to get to work Alexa. Put in an order for me at Duncan Donuts, usual. "Sorry David, I can't allow you to do that. Get your ass back in bed and let's make you well." Yes, she said ass. He has the black mama feature checked.

  7. Need a fix? No problem. by Anonymous Coward · · Score: 0

    Dopesick motherfuckers. Dopesick.

  8. Groans and Moans by Anonymous Coward · · Score: 1

    Cue the condom ads.

    1. Re:Groans and Moans by CanadianMacFan · · Score: 1

      Only if it can detect more than one person in the room but it could just be the porn on the computer.

  9. Unplanned soccer by Tablizer · · Score: 3, Funny

    "It sounds like you injured your foot kicking me around. Would you like to order some pain medication?"

  10. This sounds awful by Lab+Rat+Jason · · Score: 2

    This sounds just awful. Alexa is going to pimp cough drops to me all day long, despite the fact that I already have two bags of them sitting in the cabinet? Or the fact that I've already got a case of chicken soup in the pantry? If I'm vegan, is Alexa still going to pimp the chicken soup, or is it going to push some BS homeopathic remedy instead? I just don't get paying large sums of money to get a device that just peppers me with ads.

    --
    Which has more power: the hammer, or the anvil?
    1. Re:This sounds awful by Areyoukiddingme · · Score: 1

      This sounds just awful. Alexa is going to pimp cough drops to me all day long, despite the fact that I already have two bags of them sitting in the cabinet?

      Until you buy them from Amazon, yes.

      Or the fact that I've already got a case of chicken soup in the pantry?

      Better buy your soup from Whole Foods, comrade.

      If I'm vegan, is Alexa still going to pimp the chicken soup, or is it going to push some BS homeopathic remedy instead?

      That depends. Who paid them more this week, Campbell's or the bullshit merchant? Or why not both? I give it less than 2 years before the damn thing starts playing literal ad jingles.

    2. Re:This sounds awful by Krishnoid · · Score: 1
      • I'm allergic to noodles
      • I'm vegan/vegetarian
      • I have a cough medicine interaction
      • ... and I'm not smart enough/old enough to know that I shouldn't take medical advice from anything that hasn't actually examined me

      , but I am old enough to call Amazon an insensitive clod.

    3. Re:This sounds awful by Anonymous Coward · · Score: 0

      And every time you eat spicy food and your sinuses drain so you sniffle, or you open the curtains on a bright day or apply pepper to a meal a little too enthusiastically and sneeze, or you drink milk and have a bit of phlegm to clear, etc etc.

      "We won't use it to spy on you" *uses it to spy on you*

    4. Re:This sounds awful by Anonymous Coward · · Score: 0

      Coming soon are ads that flog caskets and funeral homes for your newly dead family members, or lawyers to sue those who caused their deaths.

      And such ads are how people will first find out that someone in their family has died. So there will also be ads for grief counselors for people who only found out through ads.

  11. Oh dear... by unimind · · Score: 1

    What could possibly go wrong? Amazon must have some high aspirations for improving their "AI". More likely, people with more money than sense would discard their own judgement in favor of the whims of a non-sentient corporation and end up sending more money to Big Pharma and further their own demise. Hmm, now that I think of it, that might not be all bad...

    --
    The following statement is true: The previous statement is false.
  12. And this is why ... by Anonymous Coward · · Score: 1

    Amazon's system, however, doesn't need to ask people whether they're ill -- it would just know automatically by analyzing their speech. Adverts for sore throat products could be automatically played to people who sound like they have a sore throat, Amazon's patent suggests.

    And this is why I'll never allow one of these fucking digital assistants into my house.

    Alexa was always going to be about tracking you, showing you ads and selling you shit. No thanks, Amazon can fuck off.

    Sorry, no, I'm not having something like this shit in my house which is going to report every fucking aspect of my life to assholes like Amazon. Not now, not ever.

    Shit like this should be illegal.

    Fuck you, Bezos, you pointless sack of shit. 'One click' this you goat fucker.

    1. Re:And this is why ... by Anonymous Coward · · Score: 0

      Donnie, I thought you had an account

  13. methods and algorithms by Anonymous Coward · · Score: 0

    should not be patentable especially those that violate privacy. (Only realizations of methods and algorithms.)

  14. Oh well that's not at ALL creepy by Rick+Schumann · · Score: 1

    *facepalm*

  15. New song title - Alexa is coming to town by ugen · · Score: 1

    It sees you when you're sleeping
    It knows when you're awake
    It knows if you've been bad or good
    So be good for goodness sake!

  16. But With Speech by Luthair · · Score: 1

    Is the new "with a computer" of the 90s. Soon to be "with neural network".

  17. software patents by Anonymous Coward · · Score: 0

    They can patent an idea. They can patent any way to do an asttract thing.. recognize sniffles...that's the real story here. Creating a wall of litigation that tskes tens of millions of dollars can even challenge.

    This is the regulatory state being captured by Bezeos and Google and patent lswyers . This is the opposite of a free market.

  18. And? by Anonymous Coward · · Score: 0

    Can it detect when I'm frustrated with the Echo and offer to sell me a hammer?

  19. Then they notify your insurance company by Anonymous Coward · · Score: 0

    This is not a good thing. Having a corporate spy in your home reporting on you is not a good thing.

    It is also a government spy, if they want it to be. Which is also a bad thing.

    Google/Amazon and the rest need to be put in their place.

    The water in the pot is actually getting warmer and yes, your personal freedom is at risk.

  20. Duty of care? by Anonymous Coward · · Score: 0

    So, if Alexa now knows when I'm ill... does that mean it has a moral obligation to do something about it?

  21. Medical device? by Anonymous Coward · · Score: 0

    Does this mean Alexa will classify as a medical device and be stuck in FDA approval limbo for ages?

    Also, can we 86 this chicken soup cure for the cold? Most of the soups have an obnoxious sodium content that just wreaks havoc on your already weakened digestive system.

  22. Chicken soup?? by toonces33 · · Score: 1

    Does it also recommend leeches?

  23. Security? This is west gate. by mnemotronic · · Score: 1

    Security? Yea, this is West Gate. We've got an Amazon package here that says "Auto-ordered by Alexa" to be delivered to Oval Office. It has a bottle of something called Aricept. Can you come get it? Thanks.

    --
    The Russians have won. They have made the world a cesspool of distrust, greed, fear and hate.
  24. Re:Next step: Tell your health-insurance to drop y by Scarletdown · · Score: 1

    #WalkAwayFromTheseOrwellianFuckers

    --
    This space unintentionally left blank.
  25. allergies :) by Anonymous Coward · · Score: 0

    And the day when Alexa has someone buy a cough medicine to which they are allergic. Enter anaphylcatic shock and death. Who pays?
    This will happen because people will take the "AI" suggestion as safe and not consider the contents of the medicine.

  26. Just what we need, more pill pushers by Anonymous Coward · · Score: 0

    It's not like we're dangerously over-medicated already or anything. And they certainly won't recommend additional products to deal with the side effects of the medication. Nope, no problems here, just take your medicine...

  27. *vomit* by Anonymous Coward · · Score: 0

    *vomit*vomit*

  28. Insanity by Anonymous Coward · · Score: 0

    Alexa isnâ(TM)t and will never be a medical practitioner, so it should never have been an option to pretend to be one.

  29. Clippy! by Zorro · · Score: 1

    "I see that you writing a suicide note, would like some sleeping pills and whiskey?"

  30. Doubtful patentability... by ElitistWhiner · · Score: 1

    prior art exists - cellphones listen for brand names and substitute advertising in browser when it hears an M.D. Rx prescription. I don't know how its driven by adwords or mfgr, but we are about to find out

  31. quick, patent it! by Anonymous Coward · · Score: 0

    "someone needs a haircut!"

    "you look like you could use a hug"

    "time to lose some weight, tubby"

    "looks like someone's been hitting the bottle again"

    etc

  32. I'm out of beer! by Anonymous Coward · · Score: 0

    Alexa, go get another 12 pack! This is an EMERGENCY!!

  33. Re:Next step: Tell your health-insurance to drop y by Obfuscant · · Score: 1

    Wheezing when you come in the door as a sign of a hart-attack to come?

    This happens to me all the time. Open door, crawl in gasping for breath, "must watch My Drunk Kitchen, must (gasp) log in ... need to ...".

  34. M-Corp by Trogre · · Score: 1

    That is all.

    --
    "Nine times out of ten, starting a fire is not the best way to solve the problem." - my wife
  35. Medically Qualified? by ITMagic · · Score: 1

    Serving ads for soup may be acceptable, if really annoying for the end user.

    Linking a medicine with any sort of diagnosis would immediately come under a raft of legislation in many countries. Only qualified physicians or other healthcare professionals are able to do this legally as far as I know...