Microsoft support so good ZD-NET helps out

CMiYC writes " ZDnet has a helpdesk for bugs in software (specifically Windows and Office)... It lists there are like 100 well-known bugs in WinNT alone. I think some of the bugs listed are unbelievable. For a office 98 (on the mac) it says "Wby does my hard drive run constantly as I type." Microsoft reports this will happen if you use True Type fonts that CAME WITH office 98." S: It seems surprising that the media are providing support in this way, given that Microsoft is widely reported as providing corporate support, unlike Linux which is claimed to rely on third-party support. update! In response to recent criticism by slashdot.org, Microsoft will anounce tomorrow free fast 24x7 support for resellers, a practice common in the Linux world. This is only ever so slightly tongue-in-cheek. It looks like they're feeling the heat. Note the support is still only given by "senior support engineers" and not the people who wrote the code.