I recently purchased a refurb laptop from Dell. I'm sending the 8100 back today because the screen frequently scrambles out. After several conversations with Tech Support, Dell's Resolution dept agreed to take the machine back for a credit of the purchase price but not shipping costs(to or from). Mohammad_Ajmal@Dell.com in the Resolution Dept informed me of two unknown facts: 1) The 15in UltraXGA TFT displays are known to get fuzzy, it isn't a problen with the screen, I should get used to it. 2) Refurbished PCs are sold "AS IS". "Despite what the legal warranty states". I am able to send the PC back because it is less than 14 days from purchase.
BUYER BEWARE 1) DELL is selling junk as refurbished machines 2) Former used-car salemen are manning the resolution dept, they will attempt to convince you that you are an idiot for not keeping you non-working Dell. 3) Dell has no downside to selling refurbs, it doesn't matter that the PC doesn't work, consumer is stuck with shipping charges.
I've always been happy with Dell. In my executive roles, I have approved over $1M in new Dell purchases. Customer service was always priority one. I hope the Refurb Dept is some rogue element and is not an indicator of Dell's evolution.
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I recently purchased a refurb laptop from Dell. I'm sending the 8100 back today because the screen frequently scrambles out.
After several conversations with Tech Support, Dell's Resolution dept agreed to take the machine back for a credit of the purchase price but not shipping costs(to or from). Mohammad_Ajmal@Dell.com in the Resolution Dept informed me of two unknown facts:
1) The 15in UltraXGA TFT displays are known to get fuzzy, it isn't a problen with the screen, I should get used to it.
2) Refurbished PCs are sold "AS IS". "Despite what the legal warranty states". I am able to send the PC back because it is less than 14 days from purchase.
BUYER BEWARE
1) DELL is selling junk as refurbished machines
2) Former used-car salemen are manning the resolution dept, they will attempt to convince you that you are an idiot for not keeping you non-working Dell.
3) Dell has no downside to selling refurbs, it doesn't matter that the PC doesn't work, consumer is stuck with shipping charges.
I've always been happy with Dell. In my executive roles, I have approved over $1M in new Dell purchases. Customer service was always priority one. I hope the Refurb Dept is some rogue element and is not an indicator of Dell's evolution.