See, I understand your concern, I did a assessment of 4 major call centres in India and one was Convergys, for a Number 3 credit card company in US, so i am perfectly aware of what actually is done, but yes if the agent who has the information has something else in mind we cant really help it, India is offering world class infrastructure and services, but still many poeple in west think we still travel to offices in bullock carts lol. In cyber crimes the punishment is 5 years of rigrous imprisonment a non bailable pffence and a very hefty fine. And i helped setup a Cyber crime division in Delhi Police as well. I would say visti India some day and you'll have an Idea, even i am concerned with some local bank frauds being exposed, but its basically to do with Individuals rather than the oraganisation, and no body is going unpunished thats for sure.
Well to All the above questions the Answer is YES, i am an IT security Professional, and worked on some major projects as well and indeed each and every is followed, though ISO 27001 is followed here whihc was earlier BS7799 standard, which in US is known as BS 17799. They do conduct background checks coz of the regular Audits by the client who outsource, Convergys fired more than 100 people, who failed background checks, as everybody is saying it can happen anywhere in the world, and who knows if its already happening.
Cyber
Slashdot Mirror
See, I understand your concern, I did a assessment of 4 major call centres in India and one was Convergys, for a Number 3 credit card company in US, so i am perfectly aware of what actually is done, but yes if the agent who has the information has something else in mind we cant really help it, India is offering world class infrastructure and services, but still many poeple in west think we still travel to offices in bullock carts lol. In cyber crimes the punishment is 5 years of rigrous imprisonment a non bailable pffence and a very hefty fine. And i helped setup a Cyber crime division in Delhi Police as well. I would say visti India some day and you'll have an Idea, even i am concerned with some local bank frauds being exposed, but its basically to do with Individuals rather than the oraganisation, and no body is going unpunished thats for sure.
Cyber
Well to All the above questions the Answer is YES, i am an IT security Professional, and worked on some major projects as well and indeed each and every is followed, though ISO 27001 is followed here whihc was earlier BS7799 standard, which in US is known as BS 17799. They do conduct background checks coz of the regular Audits by the client who outsource, Convergys fired more than 100 people, who failed background checks, as everybody is saying it can happen anywhere in the world, and who knows if its already happening. Cyber