I'm sure the cancellation mess was frustrating, but I take exception to your assessment of the quality of Vonage's phone service. I have no idea why you had so many problems with yours, but I have been using Vonage for nearly two years now, and it is by far the best phone service I have ever used. The calls are nearly always crystal clear, except when I have a bittorrent session running, thus sucking up all my bandwidth. It never loses its connectivity, unless I lose power. The call-forwarding and simul-ring features have made managing my phone numbers incredibly easier, and the convenience of receiving my voicemail through e-mail is wonderful. Free overseas calls (at least to some countries), and you can take your home phone with you wherever you go, given the right VOIP adapter. Adding a second phone number is a piece of cake (although admittedly having a secondary number converted to a primary number is quite cumbersome, and requires a good amount of arguing with some blokes ostensibly in India). I have even been able to use a modem through it with no trouble (after dialing *99). I've gotten several months of free service by referring other folks to Vonage, who have also been very happy with the service.
There may certainly be better VOIP providers than Vonage (I really don't know), but I would highly encourage anyone here to ignore this comment, as I am quite sure there are many other customers who have had a great experience with them.
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I'm sure the cancellation mess was frustrating, but I take exception to your assessment of the quality of Vonage's phone service. I have no idea why you had so many problems with yours, but I have been using Vonage for nearly two years now, and it is by far the best phone service I have ever used. The calls are nearly always crystal clear, except when I have a bittorrent session running, thus sucking up all my bandwidth. It never loses its connectivity, unless I lose power. The call-forwarding and simul-ring features have made managing my phone numbers incredibly easier, and the convenience of receiving my voicemail through e-mail is wonderful. Free overseas calls (at least to some countries), and you can take your home phone with you wherever you go, given the right VOIP adapter. Adding a second phone number is a piece of cake (although admittedly having a secondary number converted to a primary number is quite cumbersome, and requires a good amount of arguing with some blokes ostensibly in India). I have even been able to use a modem through it with no trouble (after dialing *99). I've gotten several months of free service by referring other folks to Vonage, who have also been very happy with the service. There may certainly be better VOIP providers than Vonage (I really don't know), but I would highly encourage anyone here to ignore this comment, as I am quite sure there are many other customers who have had a great experience with them.