Workflows.
Currently on my company we are developing our own Item Tracking system, and we want it to be flexible enough to make it workflow-configurable. For example, the Trac ticket system was strict to ticket workflow that we were unable to adjust it to our company methodology and standars, as Bugzilla does too.
I think Trac will support modificable workflows in next release, but I am not fully sure how flexible it would be.
Many companies has pre-defined workflows to manage tickets, a Item Tracking system should not force the alteration of company's standars or procedures.
I think this is a very important step in neuroscience to fight against destructive emotions, and a good notice for Buddists. Mind and Life institute and related colaborators (Richard Davidson, Daniel Goleman, Dalai Lama, Paul Ekman, etc) might like this as well.
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Workflows. Currently on my company we are developing our own Item Tracking system, and we want it to be flexible enough to make it workflow-configurable. For example, the Trac ticket system was strict to ticket workflow that we were unable to adjust it to our company methodology and standars, as Bugzilla does too. I think Trac will support modificable workflows in next release, but I am not fully sure how flexible it would be. Many companies has pre-defined workflows to manage tickets, a Item Tracking system should not force the alteration of company's standars or procedures.
I think this is a very important step in neuroscience to fight against destructive emotions, and a good notice for Buddists. Mind and Life institute and related colaborators (Richard Davidson, Daniel Goleman, Dalai Lama, Paul Ekman, etc) might like this as well.