I am another employee of Compusa. I work in the Techshop not on the sales floor.
Unfortunately many people on the sales floor do indeed lie and say things to make customers buy.
They say the warranties cover everything, Bull.
They cover all hardware issues with the unit as long as it is not customer abuse.
Things like customer deleting their partitions, customer dropping the unit, missing keys from laptops, and similar cases of the customer just not taking care for the computer or device.
Now any time you get an extended warranty with us you do get the option to protect the screen so it can be replaced no matter what happens to the screen.
The best plan that we have does cover software issues and a multitude of maintenance tasks for free. Nothing in home though like some of the sales people say.
Now on to what I do as a Tech, I do not do poor repair jobs and only one of my fellow techs messes up with any regularity but he's getting better.
We do however have problems sometimes getting parts in, if done improperly parts can take weeks instead of 3-5 days.
I won't order a part hastily if their seems to be a problem, this way time isn't wasted on a messed up order.
We still have a Apple department but only one Apple tech so don't expect quick service from all locations, Besides Apple sends everyone in the area to us even though we just have to ship off the laptop to apple for repair anyway.
Apple is the culprit with these delays.
I cannot confirm or deny that the stores are closing, management told us it was a rumor.
I doubt their telling the truth.
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I am another employee of Compusa. I work in the Techshop not on the sales floor. Unfortunately many people on the sales floor do indeed lie and say things to make customers buy. They say the warranties cover everything, Bull. They cover all hardware issues with the unit as long as it is not customer abuse. Things like customer deleting their partitions, customer dropping the unit, missing keys from laptops, and similar cases of the customer just not taking care for the computer or device. Now any time you get an extended warranty with us you do get the option to protect the screen so it can be replaced no matter what happens to the screen. The best plan that we have does cover software issues and a multitude of maintenance tasks for free. Nothing in home though like some of the sales people say. Now on to what I do as a Tech, I do not do poor repair jobs and only one of my fellow techs messes up with any regularity but he's getting better. We do however have problems sometimes getting parts in, if done improperly parts can take weeks instead of 3-5 days. I won't order a part hastily if their seems to be a problem, this way time isn't wasted on a messed up order. We still have a Apple department but only one Apple tech so don't expect quick service from all locations, Besides Apple sends everyone in the area to us even though we just have to ship off the laptop to apple for repair anyway. Apple is the culprit with these delays. I cannot confirm or deny that the stores are closing, management told us it was a rumor. I doubt their telling the truth.