I was specifically told that my copper would not be cut until a month after FIOS was installed. Not true. Verizon installed my FIOS on a rainy Tuesday night during a thunderstorm. The tech forgot to ground the outside box. Ten minutes after he left, I lost voice and data and I work from home. The service worked intermittently for two days and three calls from me from my cellphone. I called again on Thursday and told Verizon to put me back on copper and they refused. Two people on the phone and two visiting technicians told me that the copper was cut off at the Central Office, not at the splice block. They also told me that Verizon would not reinstall the copper. The outside box was finally replaced on Friday and everything has worked well since. I looked at the old outside box and the main jack was melted.
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I was specifically told that my copper would not be cut until a month after FIOS was installed. Not true. Verizon installed my FIOS on a rainy Tuesday night during a thunderstorm. The tech forgot to ground the outside box. Ten minutes after he left, I lost voice and data and I work from home. The service worked intermittently for two days and three calls from me from my cellphone. I called again on Thursday and told Verizon to put me back on copper and they refused. Two people on the phone and two visiting technicians told me that the copper was cut off at the Central Office, not at the splice block. They also told me that Verizon would not reinstall the copper. The outside box was finally replaced on Friday and everything has worked well since. I looked at the old outside box and the main jack was melted.