Here you guys are, in the flesh the Cox Nastygrams.
I've had about 65 over the course of two months, even after upgrading my service. compare with their PR page and slogan,
" It's the Internet without limits!!!"
"Dear Cox High Speed Internet Customer:
In order to provide all Cox High Speed Internet customers with an optimal online experience, Cox must effectively manage network resources for our users. As part of our network management activities, we proactively identify accounts that may be utilizing excessive network bandwidth.
Our records indicate that your account may be exceeding our bandwidth usage policy. Please note that if the situation is not corrected, your Cox High Speed Internet account may be suspended. Privacy note: Cox does NOT track Internet sites that you visit or files you download - it only measures total bandwidth used for purposes of network management. Below are frequently asked questions regarding excessive bandwidth usage.
- What Are the Current Cox High Speed Internet Residential Bandwidth Limitations?
The Limitations vary based on your level of service. The complete list is available at http://www.cox.com/policy/limitations.asp.
Preferred Package - 40 gigabytes downstream; 10 gigabytes upstream
Premier Package - 60 gigabytes downstream; 15 gigabytes upstream
Value Package - 4 gigabytes downstream; 1 gigabyte upstream
- What Might Cause My Account To Use Excessive Bandwidth?
1. Often a peer-to-peer file sharing application such as KaZaa, Morpheus or Gnutella may be the problem. These programs operate as file servers by default and offer files from your hard drive to other Internet users, possibly causing your account to use excessive bandwidth without your knowledge.
2. If you have a wireless home network, there is a possibility that other people are using your wireless network without your knowledge and greatly increasing your network usage. Please refer to the documentation provided with your networking equipment to secure your connection with a password.
3. Your computer may be affected by a computer virus. A virus will often send out mass emails from your computer without your knowledge. Installing antivirus software on your computer and scanning for possible infections may resolve this issue.
4. In some cases, excessive usage indicates the presence of a commercial Internet server. Customers using servers and/or bandwidth above normal amounts may be best served by a commercial account available from Cox Business Services (www.coxbusiness.com).
- Does Using A File Sharing Application Violate the Cox Acceptable Use Policy (AUP)?
No, using a peer-to-peer file sharing program to download files does not in itself violate the AUP. If your software is already configured not to share files to other users, you should not have a problem. Please visit support.cox.net for more information and instructions for securing most common file sharing programs.
- Does Having A Wireless Home Network Violate the Cox Acceptable Use Policy (AUP)?
No, however Cox does not provide support for your home network and you must take precautions to secure any wireless home network.
- What Will Happen If My Account Continues To Use Excessive Bandwidth?
If the excessive usage is not corrected, your account may be suspended per the Acceptable Use Policy (AUP).
- Where Can I View The Acceptable Use Policy (AUP)?
The AUP is available online at http://www.cox.com/policy/#Acceptable_Use_Policy.
If you have further questions regarding this policy or feel you have received this notice in error, please visit http://support.cox.com/sdccommon/asp/contentredire ct.asp?sprt_cid=ad888fb1-7447-4a80-bcb5-47131d31e3 07 or send an email to support@cox.net.
Thank you for your cooperation,
The Cox High Speed Internet Team"
Slashdot Mirror
It's a straight up copy and paste from the Cox abuse division, please send complaints to abuse@cox.net. No, really, please send them complaints.
Mr. Coward Understood, but take, for a brief moment this juxtaposition. It's almost funny if you aren't on the receiving end of this.... Read and weep. http://www.cox.com/arizona/highspeedinternet/ http://www.cox.com/policy/limitations.asp
Here you guys are, in the flesh the Cox Nastygrams. I've had about 65 over the course of two months, even after upgrading my service. compare with their PR page and slogan, " It's the Internet without limits!!!" "Dear Cox High Speed Internet Customer: In order to provide all Cox High Speed Internet customers with an optimal online experience, Cox must effectively manage network resources for our users. As part of our network management activities, we proactively identify accounts that may be utilizing excessive network bandwidth. Our records indicate that your account may be exceeding our bandwidth usage policy. Please note that if the situation is not corrected, your Cox High Speed Internet account may be suspended. Privacy note: Cox does NOT track Internet sites that you visit or files you download - it only measures total bandwidth used for purposes of network management. Below are frequently asked questions regarding excessive bandwidth usage. - What Are the Current Cox High Speed Internet Residential Bandwidth Limitations? The Limitations vary based on your level of service. The complete list is available at http://www.cox.com/policy/limitations.asp. Preferred Package - 40 gigabytes downstream; 10 gigabytes upstream Premier Package - 60 gigabytes downstream; 15 gigabytes upstream Value Package - 4 gigabytes downstream; 1 gigabyte upstream - What Might Cause My Account To Use Excessive Bandwidth? 1. Often a peer-to-peer file sharing application such as KaZaa, Morpheus or Gnutella may be the problem. These programs operate as file servers by default and offer files from your hard drive to other Internet users, possibly causing your account to use excessive bandwidth without your knowledge. 2. If you have a wireless home network, there is a possibility that other people are using your wireless network without your knowledge and greatly increasing your network usage. Please refer to the documentation provided with your networking equipment to secure your connection with a password. 3. Your computer may be affected by a computer virus. A virus will often send out mass emails from your computer without your knowledge. Installing antivirus software on your computer and scanning for possible infections may resolve this issue. 4. In some cases, excessive usage indicates the presence of a commercial Internet server. Customers using servers and/or bandwidth above normal amounts may be best served by a commercial account available from Cox Business Services (www.coxbusiness.com). - Does Using A File Sharing Application Violate the Cox Acceptable Use Policy (AUP)? No, using a peer-to-peer file sharing program to download files does not in itself violate the AUP. If your software is already configured not to share files to other users, you should not have a problem. Please visit support.cox.net for more information and instructions for securing most common file sharing programs. - Does Having A Wireless Home Network Violate the Cox Acceptable Use Policy (AUP)? No, however Cox does not provide support for your home network and you must take precautions to secure any wireless home network. - What Will Happen If My Account Continues To Use Excessive Bandwidth? If the excessive usage is not corrected, your account may be suspended per the Acceptable Use Policy (AUP). - Where Can I View The Acceptable Use Policy (AUP)? The AUP is available online at http://www.cox.com/policy/#Acceptable_Use_Policy. If you have further questions regarding this policy or feel you have received this notice in error, please visit http://support.cox.com/sdccommon/asp/contentredire ct.asp?sprt_cid=ad888fb1-7447-4a80-bcb5-47131d31e3 07 or send an email to support@cox.net.
Thank you for your cooperation,
The Cox High Speed Internet Team"