Poppycock. I explained who I was and what I wanted. Even asked for the business development office. I'm certain there's a corporate training department as well. There was ample opportunity for this person to think out of the box for a moment. This was nothing more than classic "Well the computer says... so I can't" nonsense.
I am the IT Program Manager for a small community college and I think the Yahoo! business portal is an excellent resource for small business owners looking to establish an online presence they can update and maintain themselves. There are lots of other good tools there for market research and general business knowledge. So I am developing a course that will teach small business owners the ins and outs of the Yahoo! program.
Yesterday I spent two hours getting transferred to and from various different departments in the Yahoo! corporate system, only to end up repeatedly with the operator at the corporate office who insisted she couldn't transfer me to a live body unless and until I could provide a name and an extension. No good explaining that was the reason I was calling - to try and identity a name and extension that might be able to offer some materials and maybe some guidance in developing the program. In the time I spent discussing this with various Yahoo! representatives, I was transferred, placed on terminal hold, hung up on, and in the end unable to identify a single resource person in the entire company who could assist me. The trick is, I know they must exist!
Like many large companies, there just wasn't any mechanism in place for people whose issues don't fall neatly into some predetermined category or script. Nobody willing to take a few minutes and think outside the bloody box. What another poster said was spot on. Note to Jerry - no innovation when you are an innovation company is why you are floundering.
Cheers!
Slashdot Mirror
Poppycock. I explained who I was and what I wanted. Even asked for the business development office. I'm certain there's a corporate training department as well. There was ample opportunity for this person to think out of the box for a moment. This was nothing more than classic "Well the computer says... so I can't" nonsense.
I am the IT Program Manager for a small community college and I think the Yahoo! business portal is an excellent resource for small business owners looking to establish an online presence they can update and maintain themselves. There are lots of other good tools there for market research and general business knowledge. So I am developing a course that will teach small business owners the ins and outs of the Yahoo! program. Yesterday I spent two hours getting transferred to and from various different departments in the Yahoo! corporate system, only to end up repeatedly with the operator at the corporate office who insisted she couldn't transfer me to a live body unless and until I could provide a name and an extension. No good explaining that was the reason I was calling - to try and identity a name and extension that might be able to offer some materials and maybe some guidance in developing the program. In the time I spent discussing this with various Yahoo! representatives, I was transferred, placed on terminal hold, hung up on, and in the end unable to identify a single resource person in the entire company who could assist me. The trick is, I know they must exist! Like many large companies, there just wasn't any mechanism in place for people whose issues don't fall neatly into some predetermined category or script. Nobody willing to take a few minutes and think outside the bloody box. What another poster said was spot on. Note to Jerry - no innovation when you are an innovation company is why you are floundering. Cheers!