I worked for geeksquad for 2 years before I finally realized that I was wasting my life away. The job was a hell hole, but the reasoning behind pushing the restore disc creation was sound. I'd say about 8/10 customers who purchase a pc from bestbuy have no idea what a restore disc is or believe the discs that come with current computers (usually vista upgrade discs, or even blank media) are the recovery discs. I've had countless occasions when a customer comes back with a failed hdd, gets it replaced under warranty, and then has to buy restore discs for $15-40 from the manufacturer. This in turn makes them pissed off at me for making them pay more money and wait even longer for the repair to be completed, then the customer says the good old line, "I'm never going to shop here again", and then demanding to speak to a manager, causing the 10-20 other people in line wait to get mad while they wait 20mins for the person to finish throwing their hissy fit.
So all in all, its more of a pre-emptive strategy than a sales strategy.
Slashdot Mirror
only manufacturer that still provides restore discs and not partitions that best buy sells is toshiba laptops. and not every model.
I worked for geeksquad for 2 years before I finally realized that I was wasting my life away. The job was a hell hole, but the reasoning behind pushing the restore disc creation was sound. I'd say about 8/10 customers who purchase a pc from bestbuy have no idea what a restore disc is or believe the discs that come with current computers (usually vista upgrade discs, or even blank media) are the recovery discs. I've had countless occasions when a customer comes back with a failed hdd, gets it replaced under warranty, and then has to buy restore discs for $15-40 from the manufacturer. This in turn makes them pissed off at me for making them pay more money and wait even longer for the repair to be completed, then the customer says the good old line, "I'm never going to shop here again", and then demanding to speak to a manager, causing the 10-20 other people in line wait to get mad while they wait 20mins for the person to finish throwing their hissy fit.
So all in all, its more of a pre-emptive strategy than a sales strategy.