Thanks for the support:) I saw my repliers comment and wanted to retort that his quote in no way at all made any indication it was coloed, but this whole "Christmas vacation" thing got in the way;)
Agreed! What you are asking and what you are wanting are an unreasonable combination. Take a step back off your sysadmin high horse ( I am allowed to use that term, since I too was once on one) and look at it from their point of view. You are sending them WTF tickets and at the same time refusing to "help them help you". Honestly, what do you expect?!?
Agreed they should not be rebooting your box to get access without first warning you, but at the same time you are demanding a response asap and then withholding critical info from them. What do you expect them to do? As the above poster said, either create a limited account for them with only log file access, or else man up and just give them a full login. I will bet all the money I have made in my previous career as a sysadmin for several large companies and hosting companies that in your hosting terms it clearly states they own the system, hardware and software, and that you have no inherent right to deny them access. (unless we are talking about a co-located server you personally own, but since you did not state that I can only assume we are not.)
In short, you are being a jerk. Get over yourself and either A: work with them to help you, B: diagnose your own damn problems and stop asking them to without giving them the help they need, c: change hosts to someone who more suits your needs, d: colo you own box in an IBX and handle all the work yourself.
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Thanks for the support :) I saw my repliers comment and wanted to retort that his quote in no way at all made any indication it was coloed, but this whole "Christmas vacation" thing got in the way ;)
Agreed! What you are asking and what you are wanting are an unreasonable combination. Take a step back off your sysadmin high horse ( I am allowed to use that term, since I too was once on one) and look at it from their point of view. You are sending them WTF tickets and at the same time refusing to "help them help you". Honestly, what do you expect?!? Agreed they should not be rebooting your box to get access without first warning you, but at the same time you are demanding a response asap and then withholding critical info from them. What do you expect them to do? As the above poster said, either create a limited account for them with only log file access, or else man up and just give them a full login. I will bet all the money I have made in my previous career as a sysadmin for several large companies and hosting companies that in your hosting terms it clearly states they own the system, hardware and software, and that you have no inherent right to deny them access. (unless we are talking about a co-located server you personally own, but since you did not state that I can only assume we are not.) In short, you are being a jerk. Get over yourself and either A: work with them to help you, B: diagnose your own damn problems and stop asking them to without giving them the help they need, c: change hosts to someone who more suits your needs, d: colo you own box in an IBX and handle all the work yourself.