I stopped shopping at Best Buy about a year ago. I had been shopping for a new shelf system stereo, and found the model at a Best Buy near my home. It was on clearance, but that particular store only had a shelf model that was cracked. The employee who helped me found that the store near my work still had 4 in stock, and called to have one pulled. After driving across town, I arrived at the second store and found that they wanted $55 more for the same stereo that that they had pulled. When I asked the assistant manager why it was more expensive at her store I was told that it was because "when you shop in West St. Louis County, you should expect to pay more". After the manager and district manager both blew off my complaints (they said that store managers set clearance pricing and that they are under no obligation to honor another stores price, even when they verbally agree to do so over the phone), I stopped shopping there. I was never a huge spender at the store, maybe $200-300 a year, but between the stereo, and a few more items purchased since we moved this summer, I figure they lost $1000 worth of sales this year.
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I stopped shopping at Best Buy about a year ago. I had been shopping for a new shelf system stereo, and found the model at a Best Buy near my home. It was on clearance, but that particular store only had a shelf model that was cracked. The employee who helped me found that the store near my work still had 4 in stock, and called to have one pulled. After driving across town, I arrived at the second store and found that they wanted $55 more for the same stereo that that they had pulled. When I asked the assistant manager why it was more expensive at her store I was told that it was because "when you shop in West St. Louis County, you should expect to pay more". After the manager and district manager both blew off my complaints (they said that store managers set clearance pricing and that they are under no obligation to honor another stores price, even when they verbally agree to do so over the phone), I stopped shopping there. I was never a huge spender at the store, maybe $200-300 a year, but between the stereo, and a few more items purchased since we moved this summer, I figure they lost $1000 worth of sales this year.