I'm a top-tier UNIX support guy that supports a bunch of these IT groups in the list. We save their bacon when they have a "senior" moment and screw the pooch.
Or our software breaks or fails. In that theater, everyone gets to earn their bones.
You get to know "organizations" instead of individuals, because you are an outsider.
You never get just one guy on the phone, crying in his mountain dew. The "system" may have from 3 to as many as 20 heads, all siloed in their perfect knowledge of "how it's supposed to work". This may be the first time some of them have met.
On the field of desperation. The help you HAVE to provide a customer like this tells much about what they really know about "How it works".
The list almost seems an upside-down chart of my most "clueless" customers to more and more competent. Really. It scared me. To Know that IT nirvana is inversely proportional to operational competence. And now somebody wants me to think that's good? My head exploded.
Ya wanna know what scared me more?
I was quizzed by the same rating company (ramdomly?) last week at MY company.
I'm REALLY hoping this ain't a trend. It's too many years till retirement:(
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I'ts in my title and job description. 'Till I die or you find someone better. What's in yours?
I'm a top-tier UNIX support guy that supports a bunch of these IT groups in the list. We save their bacon when they have a "senior" moment and screw the pooch. Or our software breaks or fails. In that theater, everyone gets to earn their bones. You get to know "organizations" instead of individuals, because you are an outsider. You never get just one guy on the phone, crying in his mountain dew. The "system" may have from 3 to as many as 20 heads, all siloed in their perfect knowledge of "how it's supposed to work". This may be the first time some of them have met. On the field of desperation. The help you HAVE to provide a customer like this tells much about what they really know about "How it works". The list almost seems an upside-down chart of my most "clueless" customers to more and more competent. Really. It scared me. To Know that IT nirvana is inversely proportional to operational competence. And now somebody wants me to think that's good? My head exploded. Ya wanna know what scared me more? I was quizzed by the same rating company (ramdomly?) last week at MY company. I'm REALLY hoping this ain't a trend. It's too many years till retirement :(