Our organization was only affected by outage #3. To my knowledge nobody was affected by all three outages; when Rackspace needed to choose which rows of servers to take offline to save the rest, they chose ones that hadn't gone down the day before. Tough choice, but they did the right thing, rather than waiting for everyone's servers to burn out.
Obviously this was a worst-case scenario, but they did handle it admirably. All hands were on deck all night, their chairman even posted a personal apology on our blog inside an hour of our post about the outage. It was good to know we weren't the only ones rushing to work in a panic late at night.
Still, it's an outright disaster when a data centre goes down. You would think a company that advises on redundant servers, redundant storage and redundant networking would recognize the importance of redundant cooling. They tell us this scenario was part of their disaster recovery plans; those plans simply didn't work as designed.
Let's just be grateful two hours of business was all that was lost.
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Our organization was only affected by outage #3. To my knowledge nobody was affected by all three outages; when Rackspace needed to choose which rows of servers to take offline to save the rest, they chose ones that hadn't gone down the day before. Tough choice, but they did the right thing, rather than waiting for everyone's servers to burn out.
Obviously this was a worst-case scenario, but they did handle it admirably. All hands were on deck all night, their chairman even posted a personal apology on our blog inside an hour of our post about the outage. It was good to know we weren't the only ones rushing to work in a panic late at night.
Still, it's an outright disaster when a data centre goes down. You would think a company that advises on redundant servers, redundant storage and redundant networking would recognize the importance of redundant cooling. They tell us this scenario was part of their disaster recovery plans; those plans simply didn't work as designed.
Let's just be grateful two hours of business was all that was lost.