... but the story looks too long and I know I'd lose focus. Computers have ruined my life and my brain. What's considered multi-tasking anyway. Listening to music and typing? is that too much?
I used to work for Geek Squad. The Restore CD service is really a matter of the convenience. That said, however, they are sold by idiots. I've see some salespeople sell restore cd's when the computer comes with them or cannot be made (toshiba's come with them and certain sony laptops don't allow you to make them). Best Buy does not have commission, it just has idiots. We are pressured to sell every fuckin' thing to the point of making sure the customer is not satisfied. We are chastised for fixing simple problems for free. I had a manager once that said "if it turns on, it's $199." Geek Squad agents are now salespeople, not computer technicians or even tech savvy. Agent Jonny Utah, Geek Squad's remote connection tool, is used for everything to the point of making the in-store agent obsolete at the expense of the customer. Virus removal and other common tasks are becomming more and more automated. I'm trying to get out and I recommend the customers do the same. I can't wait for the day when Geek Squad goes away but as long as that "I'd rather pay someone to do it than learn anything" market continues to come into the store everyday, it's here to stay and most customers will never know that difference. I have so many bad things to say about Geek Squad that I wish I never worked there. It's a bad line on my resume.
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... but the story looks too long and I know I'd lose focus. Computers have ruined my life and my brain. What's considered multi-tasking anyway. Listening to music and typing? is that too much?
I used to work for Geek Squad. The Restore CD service is really a matter of the convenience. That said, however, they are sold by idiots. I've see some salespeople sell restore cd's when the computer comes with them or cannot be made (toshiba's come with them and certain sony laptops don't allow you to make them). Best Buy does not have commission, it just has idiots. We are pressured to sell every fuckin' thing to the point of making sure the customer is not satisfied. We are chastised for fixing simple problems for free. I had a manager once that said "if it turns on, it's $199." Geek Squad agents are now salespeople, not computer technicians or even tech savvy. Agent Jonny Utah, Geek Squad's remote connection tool, is used for everything to the point of making the in-store agent obsolete at the expense of the customer. Virus removal and other common tasks are becomming more and more automated. I'm trying to get out and I recommend the customers do the same. I can't wait for the day when Geek Squad goes away but as long as that "I'd rather pay someone to do it than learn anything" market continues to come into the store everyday, it's here to stay and most customers will never know that difference. I have so many bad things to say about Geek Squad that I wish I never worked there. It's a bad line on my resume.