That's a good point. I worked in a dept store one holiday season and went thru the same thing. And there, you have to actually be face to face with the angry customer. A whole line of them.
--kim
It's a package of stories about Black Friday. The story specific to e-commerce within the package is here: http://www.cio.com/article/155800
Also, the timeline (where the planes/weather delays are mentioned) also has some ecommerce mishaps. It's by no means all-encompassing. Add some if you like, by using the comments section. Or write to me directly (knash@cio.com). I'd love to grow that timeline to really chronicle e-commerce screw-ups (and lessons learned, of course, of course).
-kim
Slashdot Mirror
That's a good point. I worked in a dept store one holiday season and went thru the same thing. And there, you have to actually be face to face with the angry customer. A whole line of them. --kim
It's a package of stories about Black Friday. The story specific to e-commerce within the package is here: http://www.cio.com/article/155800 Also, the timeline (where the planes/weather delays are mentioned) also has some ecommerce mishaps. It's by no means all-encompassing. Add some if you like, by using the comments section. Or write to me directly (knash@cio.com). I'd love to grow that timeline to really chronicle e-commerce screw-ups (and lessons learned, of course, of course). -kim