So I'm not the only one who has had this experience? That at least makes me feel a little better.
One of the ISPs that I have recently done business with cannot, for the life of them, get and keep their billing straight.
We have two services with them -- a dial up account and a business web host. They not only send the bills separately, but at different times each month.
Not only that, but it they never "receive" the payments but always cash the checks. At one point this had happened for three months before contacting us. We then proceeded to explain that the checks had been cashed. It took them some digging, but they found that they were posting the checks to an inactive account! How ridiculous.
Even though it is a small company, there seems to be a giant disconnect between billing/customer service and the technical end. It amazes me to no end.
In my opinion, I have seen a number of companies die from mistakes, but come back stronger than ever. If the funds can be found to open again, this doesn't mean that they (Masslinux) could find no customers. Instead, they would probably just have to find "new" customers. Adjust the business model and provide great customer service, and they could gain many loyal customers.
Maybe this might be the answer to your question... direct from the USPS web site. In May 1969, four months after he became a member of President Richard Nixon's Cabinet, Postmaster General Winton M. Blount proposed a basic reorganization of the Post Office Department. The President asked Congress to pass the Postal Service Act of 1969, calling for removal of the Postmaster General from the Cabinet and creation of a self-supporting postal corporation wholly owned by the federal government.
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So I'm not the only one who has had this experience? That at least makes me feel a little better.
One of the ISPs that I have recently done business with cannot, for the life of them, get and keep their billing straight.
We have two services with them -- a dial up account and a business web host. They not only send the bills separately, but at different times each month.
Not only that, but it they never "receive" the payments but always cash the checks. At one point this had happened for three months before contacting us. We then proceeded to explain that the checks had been cashed. It took them some digging, but they found that they were posting the checks to an inactive account! How ridiculous.
Even though it is a small company, there seems to be a giant disconnect between billing/customer service and the technical end. It amazes me to no end.
In my opinion, I have seen a number of companies die from mistakes, but come back stronger than ever. If the funds can be found to open again, this doesn't mean that they (Masslinux) could find no customers. Instead, they would probably just have to find "new" customers. Adjust the business model and provide great customer service, and they could gain many loyal customers.
Maybe this might be the answer to your question... direct from the USPS web site. In May 1969, four months after he became a member of President Richard Nixon's Cabinet, Postmaster General Winton M. Blount proposed a basic reorganization of the Post Office Department. The President asked Congress to pass the Postal Service Act of 1969, calling for removal of the Postmaster General from the Cabinet and creation of a self-supporting postal corporation wholly owned by the federal government.