I'm in Austin with TWC Roadrunner. Since music through Ruckus is free while I'm a student, I use it instead of iTunes. It was having all kinds of issues during the same time period. Getting a song was almost impossible, but it's fixed now. I expect the problems are related and believe that the mis-configuration explanation is plausible in this case.
As a related issue, however, I've found that if I try to start too many (i.e., more than 2) songs downloading simultaneously, my internet connection dies completely for a minute or two. That behavior is still reproducible.
While on the subject, they also quoted me one price (over the phone and on the contract) but charge me another. Getting through to talk with customer service on the phone is a trial and then the answers are not helpful. I'm annoyed. This is the last month I'll be using Time Warner as my ISP.
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I'm in Austin with TWC Roadrunner. Since music through Ruckus is free while I'm a student, I use it instead of iTunes. It was having all kinds of issues during the same time period. Getting a song was almost impossible, but it's fixed now. I expect the problems are related and believe that the mis-configuration explanation is plausible in this case. As a related issue, however, I've found that if I try to start too many (i.e., more than 2) songs downloading simultaneously, my internet connection dies completely for a minute or two. That behavior is still reproducible. While on the subject, they also quoted me one price (over the phone and on the contract) but charge me another. Getting through to talk with customer service on the phone is a trial and then the answers are not helpful. I'm annoyed. This is the last month I'll be using Time Warner as my ISP.