Did you ever figure out why it was redirecting you even when the URL was correct? I keep getting redirected even when entering valid URLs. I have called TW to get this taken care of but most support techs seem unaware that they are even doing this. I'm waiting for the 4th tech person to come out and take a look at it now.
Has anyone had valid domains intercepted by this new service? Since about a week or two ago I have been redirected to Time Warner's landing page pretty much randomly - even when there is NO TYPO in the URL. I have screenshots of this - I swear, no typos!
I think that the server connection might be timing out and then handle it like a mistyped domain. I've since turned the redirection feature off but there still seems to be something wrong with the domain handling. For instance, I might try to load http://www.youtube.com/ but it won't load. Before turning it off, I would be redirected to RR's new landing page. Now I just get a server not found message. The really weird thing is that if I remove the http://www/ from the address (type in youtube.com), it'll work. It'll also work by typing in the IP address instead of the URL. This happened while RR was out here and while on the phone with them. After a day on the phone with their support service (5 separate phone calls to be exact!), and 3 different tech people coming out to look at the problem, we still haven't fixed this. Most of the people at TW I talked to don't even know they are redirecting domains!
One of the guys said I looks like a DNS problem, but they won't look into that until more people from my area call in with the same problem. Any suggestion on how to fix this? Or whether it's related to their domain interception system.
I should mention I have a wireless router (non TW), and a brand new cable modem (replaced today) - TW agrees it's not the equipment.
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Did you ever figure out why it was redirecting you even when the URL was correct? I keep getting redirected even when entering valid URLs. I have called TW to get this taken care of but most support techs seem unaware that they are even doing this. I'm waiting for the 4th tech person to come out and take a look at it now.
Has anyone had valid domains intercepted by this new service? Since about a week or two ago I have been redirected to Time Warner's landing page pretty much randomly - even when there is NO TYPO in the URL. I have screenshots of this - I swear, no typos!
I think that the server connection might be timing out and then handle it like a mistyped domain. I've since turned the redirection feature off but there still seems to be something wrong with the domain handling. For instance, I might try to load http://www.youtube.com/ but it won't load. Before turning it off, I would be redirected to RR's new landing page. Now I just get a server not found message. The really weird thing is that if I remove the http://www/ from the address (type in youtube.com), it'll work. It'll also work by typing in the IP address instead of the URL. This happened while RR was out here and while on the phone with them. After a day on the phone with their support service (5 separate phone calls to be exact!), and 3 different tech people coming out to look at the problem, we still haven't fixed this. Most of the people at TW I talked to don't even know they are redirecting domains!
One of the guys said I looks like a DNS problem, but they won't look into that until more people from my area call in with the same problem. Any suggestion on how to fix this? Or whether it's related to their domain interception system.
I should mention I have a wireless router (non TW), and a brand new cable modem (replaced today) - TW agrees it's not the equipment.