This is also ignoring the issue that this company is selling the software as a service. Which means you are paying for timesharing. If it were free software you could install it on your machine and provide a service to people you care about.
You could also ensure your privacy by installing it on your own machine.
Timesharing is generally bad because it means you have no freedom to change and 37signals has long had a history of ignoring customer feature requests.
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This is also ignoring the issue that this company is selling the software as a service. Which means you are paying for timesharing. If it were free software you could install it on your machine and provide a service to people you care about. You could also ensure your privacy by installing it on your own machine. Timesharing is generally bad because it means you have no freedom to change and 37signals has long had a history of ignoring customer feature requests.