If you read the Scott Kurtz "rant" you'd know that his does have help desk experience. Next time read the article before commenting on it. "Better to keep thy mouth shut and be thought a fool, than to speak and be proven one." Quote from the Article under discussion: "I worked tech support for 4 years. When I started, I barely knew how to turn a computer on, and when I left the industry I was building them from scratch. Anyone in the world, can learn how to work in tech support. It's basic memorization, there is no real math or intelligence skills required. All you need a good solid 2 or 3 weeks of training and you can answer the phones too." Currently I am a Network administrator & MCSE but I also have worked the tech support trenches. Although I do not agree with his opinon about tech humor, I definitely agree with the quote above. P.S. And just for the record I think both PVP & UF are equally funny, and read them both daily.
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If you read the Scott Kurtz "rant" you'd know that his does have help desk experience. Next time read the article before commenting on it. "Better to keep thy mouth shut and be thought a fool, than to speak and be proven one." Quote from the Article under discussion: "I worked tech support for 4 years. When I started, I barely knew how to turn a computer on, and when I left the industry I was building them from scratch. Anyone in the world, can learn how to work in tech support. It's basic memorization, there is no real math or intelligence skills required. All you need a good solid 2 or 3 weeks of training and you can answer the phones too." Currently I am a Network administrator & MCSE but I also have worked the tech support trenches. Although I do not agree with his opinon about tech humor, I definitely agree with the quote above. P.S. And just for the record I think both PVP & UF are equally funny, and read them both daily.