In response to my e-mail to support@freedom.net, in which I layed out the many logical business reasons I felt they should continue support, here's the cookie-cutter response I received. Unfortunate, to say the least.
maestro
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Hello,
Thank you for contacting the Zero-Knowledge Customer Service department.
As you know, Zero-Knowledge has decided to discontinue development of the Freedom Internet Privacy Suite Linux version. This decision was taken in response to the number of people purchasing the Linux version as compared to the number purchasing the Windows version. While many of us at Zero-Knowledge are Linux enthusiasts, the number of interested Linux users downloading Freedom simply didn't warrant continued development efforts, and we have chosen instead to apply our development resources in a way that will maximize value to our customers.
Once again, thank you for expressing your concerns.
Here's an unsolicited and opted-out piece of SPAM I received this morning from Homestead.com. It would appear that in the name of customer service and in a desperate grab for revenue, these crumbling dot-coms are finding ways around opt-out privacy rules.
Class action lawsuit anyone?
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Dear Homestead Member,
We are aware that you have unsubscribed from our mailing list. We are writing to inform you of important Homestead policy changes that will effect your Web site.
We assure you that you will remain unsubscribed to our mailing list.
[This is where they shameless promote new services, but I edited for space]
NEED HELP?
Your Homestead member name is:
Click here for your password.
If you have any questions or customer feedback please go to: www.help.homestead.com.
To unsubscribe from future mailings involving our features and services, click here. Or, login and visit your Personal Profile and check out the 'E-mail Subscriptions' section.
How apropos that The Register abbreviates the MPAA as "The Motion Picture Ass." in the heading of the article.
Yeh, it's a cheap one, but I simply couldn't resist.
It's unfortunate that you would assume this book would have to do with technical minutia, like that of a Linux internals book. The title should impart obvious reference to this being more a work of sociology than technology.
In short, it's wholly unfair to dismiss it due to lack of technical detail. That isn't the point of the work at all.
I disagree completely. I would add that your comment, while perhaps en vogue, is a great over-simplification. Print has its place, and MaximumLinux was an excellent publication.
I think what this move by Imagine Media should teach us, along with the questionable future of Loki and other focused on the Linux user, is that we need to put our money where our mouths are. Otherwise, we risk being marginalized as consumer/user group.
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In response to my e-mail to support@freedom.net, in which I layed out the many logical business reasons I felt they should continue support, here's the cookie-cutter response I received. Unfortunate, to say the least.
maestro
--------
Hello,
Thank you for contacting the Zero-Knowledge Customer Service department.
As you know, Zero-Knowledge has decided to discontinue development of the Freedom Internet Privacy Suite Linux version. This decision was taken in response to the number of people purchasing the Linux version as compared to the number purchasing the Windows version. While many of us at Zero-Knowledge are Linux enthusiasts, the number of interested Linux users downloading Freedom simply didn't warrant continued development efforts, and we have chosen instead to apply our development resources in a way that will maximize value to our customers.
Once again, thank you for expressing your concerns.
Regards,
[Name removed]
Freedom Support Team
---------
Here's an unsolicited and opted-out piece of SPAM I received this morning from Homestead.com. It would appear that in the name of customer service and in a desperate grab for revenue, these crumbling dot-coms are finding ways around opt-out privacy rules.
Class action lawsuit anyone?
---
Dear Homestead Member,
We are aware that you have unsubscribed from our mailing list. We are writing to inform you of important Homestead policy changes that will effect your Web site.
We assure you that you will remain unsubscribed to our mailing list.
[This is where they shameless promote new services, but I edited for space]
NEED HELP?
Your Homestead member name is:
Click here for your password.
If you have any questions or customer feedback please go to: www.help.homestead.com.
To unsubscribe from future mailings involving our features and services, click here. Or, login and visit your Personal Profile and check out the 'E-mail Subscriptions' section.
How apropos that The Register abbreviates the MPAA as "The Motion Picture Ass." in the heading of the article. Yeh, it's a cheap one, but I simply couldn't resist.
It's unfortunate that you would assume this book would have to do with technical minutia, like that of a Linux internals book. The title should impart obvious reference to this being more a work of sociology than technology.
In short, it's wholly unfair to dismiss it due to lack of technical detail. That isn't the point of the work at all.
I disagree completely. I would add that your comment, while perhaps en vogue, is a great over-simplification. Print has its place, and MaximumLinux was an excellent publication.
I think what this move by Imagine Media should teach us, along with the questionable future of Loki and other focused on the Linux user, is that we need to put our money where our mouths are. Otherwise, we risk being marginalized as consumer/user group.
I'm guessing that you're referring to the Indrema console: http://www.indrema.com.