I work for a small California VoIP company that implements mostly Edgewater routers for our customers. For the most part, Edgewaters are awesome. But I did have one customer about a month ago that had call quality issues whenever a download occurred. They have only a few phones and a T-1 connection. I worked with an engineer at Edgewater and he ran a packet capture on their router while they did a large file download and had one active call. What we noticed is that incoming packets were being buffered, and there was also quite a bit of jitter. The outgoing packet stream was flawless. After first trying making adjustments to the traffic shaper (which did not help), the Edgewater engineer's suggestion was contacting their T-1 provider to see if they could do any sort of packet prioritization. They could not. So I told the customer that they either needed to get a separate circuit for their data, or they needed to be more careful about downloading files while people are on the phone. The Edgewater engineer agreed with me.
Just this morning, we got a notice of termination of service from that customer.
So while the Edgewater routers are very good quality, even they cannot do anything about how incoming packets are being transmitted to the customer premises. If incoming voice packets are being buffered, there's not much that the Edgewater can do about it.
I work for a small California VoIP company that implements mostly Edgewater routers for our customers. For the most part, Edgewaters are awesome. But I did have one customer about a month ago that had call quality issues whenever a download occurred. They have only a few phones and a T-1 connection. I worked with an engineer at Edgewater and he ran a packet capture on their router while they did a large file download and had one active call. What we noticed is that incoming packets were being buffered, and there was also quite a bit of jitter. The outgoing packet stream was flawless. After first trying making adjustments to the traffic shaper (which did not help), the Edgewater engineer's suggestion was contacting their T-1 provider to see if they could do any sort of packet prioritization. They could not. So I told the customer that they either needed to get a separate circuit for their data, or they needed to be more careful about downloading files while people are on the phone. The Edgewater engineer agreed with me.
Just this morning, we got a notice of termination of service from that customer.
So while the Edgewater routers are very good quality, even they cannot do anything about how incoming packets are being transmitted to the customer premises. If incoming voice packets are being buffered, there's not much that the Edgewater can do about it.
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I work for a small California VoIP company that implements mostly Edgewater routers for our customers. For the most part, Edgewaters are awesome. But I did have one customer about a month ago that had call quality issues whenever a download occurred. They have only a few phones and a T-1 connection. I worked with an engineer at Edgewater and he ran a packet capture on their router while they did a large file download and had one active call. What we noticed is that incoming packets were being buffered, and there was also quite a bit of jitter. The outgoing packet stream was flawless. After first trying making adjustments to the traffic shaper (which did not help), the Edgewater engineer's suggestion was contacting their T-1 provider to see if they could do any sort of packet prioritization. They could not. So I told the customer that they either needed to get a separate circuit for their data, or they needed to be more careful about downloading files while people are on the phone. The Edgewater engineer agreed with me. Just this morning, we got a notice of termination of service from that customer. So while the Edgewater routers are very good quality, even they cannot do anything about how incoming packets are being transmitted to the customer premises. If incoming voice packets are being buffered, there's not much that the Edgewater can do about it.
I work for a small California VoIP company that implements mostly Edgewater routers for our customers. For the most part, Edgewaters are awesome. But I did have one customer about a month ago that had call quality issues whenever a download occurred. They have only a few phones and a T-1 connection. I worked with an engineer at Edgewater and he ran a packet capture on their router while they did a large file download and had one active call. What we noticed is that incoming packets were being buffered, and there was also quite a bit of jitter. The outgoing packet stream was flawless. After first trying making adjustments to the traffic shaper (which did not help), the Edgewater engineer's suggestion was contacting their T-1 provider to see if they could do any sort of packet prioritization. They could not. So I told the customer that they either needed to get a separate circuit for their data, or they needed to be more careful about downloading files while people are on the phone. The Edgewater engineer agreed with me.
Just this morning, we got a notice of termination of service from that customer.
So while the Edgewater routers are very good quality, even they cannot do anything about how incoming packets are being transmitted to the customer premises. If incoming voice packets are being buffered, there's not much that the Edgewater can do about it.