Yes, their support team is totally clueless. I've gone through _three_ failed IDE hard disks on my Celeron 466 minitower from them. Every time, they totally misdiagnosed the problem, even when I held their hand and did all the troubleshooting for them.
Then, instead of replacing defective equipment in a timely fashion, they'd ship new drives UPS Ground! Ground, ferchrissakes! Some of us depend on our computers pretty heavily...for something other than downloading porn or hanging out in chat rooms. Screw Gateway for screwing the customer after they were suckers enough to buy hardware from them.
Slashdot Mirror
Yes, their support team is totally clueless. I've gone through _three_ failed IDE hard disks on my Celeron 466 minitower from them. Every time, they totally misdiagnosed the problem, even when I held their hand and did all the troubleshooting for them.
Then, instead of replacing defective equipment in a timely fashion, they'd ship new drives UPS Ground! Ground, ferchrissakes! Some of us depend on our computers pretty heavily...for something other than downloading porn or hanging out in chat rooms. Screw Gateway for screwing the customer after they were suckers enough to buy hardware from them.