From someone who has worked in the tech support field, it sucks. You spend a lot of time dealing with rude, obnoxious people who have no real desire to learn. The ones who do want to learn are usually the easiest to deal with. So after spending all day long wanting to yell and scream at rude people (but refraining yourself of course), it's a nice release to read a harmless comic making fun of those people.
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From someone who has worked in the tech support field, it sucks. You spend a lot of time dealing with rude, obnoxious people who have no real desire to learn. The ones who do want to learn are usually the easiest to deal with. So after spending all day long wanting to yell and scream at rude people (but refraining yourself of course), it's a nice release to read a harmless comic making fun of those people.