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User: ixnay

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  1. I think he's DEFINITELY wrong --- re-post on Scott Kurtz Blasts Comic Strips on Tech Support · · Score: 1

    He doesn't laugh because he has a tepid sense of humor, witness his comic, PvP, the graphic equivalent of AM radio. It's there, I see it, but it's got no flavor. It's background noise at best.

    But I'm not a heavy gamer... so he doesn't care about me, I'm not his target. He's not a help desk tech so I'm pretty sure Illiad doesn't sweat him in return.

    And I'm sorry, I WORK tech support and some down right morons call all day every day, sometimes all I can do is laugh when I say cp 'space' file.txt and the user types S-P-A-C-E... sorry, but that's dumb. And it gets worse, believe me.

    "I log in, I type my password, I get root@localhost /root and a dollar sign... so how do I get into Linux?"

    Or even worse.

    User:"My network doesn't work"

    Me:"Sir, let's start by just re-seating the cables"

    loooooong pause

    User:"Cables?"

    Me: "Yes, sir, they should run from your network card to the hub, or cable modem"

    loooooooooooong pause

    User: "Network card? I need a network card?"

    Me: "Uhhhh... yes sir... you did say your network didn't work, right?"

    User: "Yes! I can't use any files from my other machines..."

    Rather than tell the user how dumb they are, I correct them and laugh behind their back.

    So WHAT!?!?

    It's better than letting the stress of a repetetive and mind numbing ordeal get the best of you and even worse, letting spill out onto the user.

    User Friendly is incredibly true, just because Kurtz is an artist and gamer and doesn't see what it's like to work at an ISP or as an interface for low level users doesn't make it false. It has it's target market, and that target enjoys this type of thing.

    If you're a tech and you have insomnia, read PvP, if you want to laugh til it hurts, go elsewhere.

    Sorry about the re-post, it makes more sense formatted...guess I'm just a stupid (l)user.

  2. I think hes definitely wrong on Scott Kurtz Blasts Comic Strips on Tech Support · · Score: 1

    He doesn't laugh because he has a tepid sense of humor, witness his comic, PvP, the graphic equivalent of AM radio. It's there, I see it, but it's got no flavor. It's background noise at best. But I'm not a heavy gamer... so he doesn't care about me, I'm not his target. He's not a help desk tech so I'm pretty sure Illiad doesn't sweat him in return. And I'm sorry, I WORK tech support and some down right morons call all day every day, sometimes all I can do is laugh when I say cp 'space' file.txt and the user types S-P-A-C-E... sorry, but that's dumb. And it gets worse, believe me. "I log in, I type my password, I get root@localhost /root and a dollar sign... so how do I get into Linux?" User:"My network doesn't work" Me:"Sir, let's start by just re-seating the cables" loooooong pause User:"Cables?" Me: "Yes, sir, they should run from your network card to the hub, or cable modem" loooooooooooong pause User: "Network card? I need a network card?" Me: "Uhhhh... yes sir... you did say your network didn't work, right?" User: "Yes! I can't use any files from my other machines..." Rather than tell the user how dumb they are, I correct them and laugh behind their back. So WHAT!?!? It's better than letting the stress of a repetetive and mind numbing ordeal get the best of you and even worse, letting spill out onto the user. User Friendly is incredibly true, just because Kurtz is an artist and gamer and doesn't see what it's like to work at an ISP or as an interface for low level users doesn't make it false. It has it's target market, and that target enjoys this type of thing. If you're a tech and you have insomnia, read PvP, if you want to laugh til it hurts, go elsewhere.