You're end up in some call center and the agent will have no clue what you're talking about -- they will recommend clearing cookies, restarting the browser (and maybe switch to IE). The message will never get up the food chain. The only real way to get the message is to close your account and switch to a bank that takes sucurity seriously.
I can see were you would feeling the call center and customer service is worthless. Its sad to say call centers can only help with what they are trained with. I work at one of the largest banks in the world as a Tier III tech rep, and i know a lot more than they have can teach. The prob is for legal reasons there is only so much we can help a customer with. They can train any monkey to tell someone to delete cookies or add a fav site, but to really teach someone why something does not work right would cost these banks way to much money. Grant they have the money they just don't want to spend it.
If some ones asks me why a cert says its wrong, 9 times out of 10 i tell them to check there date and time.
but that one out of ten that this is not the prob, well that's a different story. If i was to say "well some one may have hacked the site" i would not only be fired but prob see my employer in court. Some are trained monkeys, some like myself have to pretend to know less than we do. Could i get a better job, not were i live i am sad to say. 30k a year to tell ppl how to use quiken and how to log in aint bad with no college.
Oh and i always say use Firefox..lol
Any reason, no, but if IE dont work, even if i know the prob, i cant fix it. Because the company does not see the risk worth it. If i mess up something on a customers pc, then we have to buy them a new one. And that stuff does happen.
Slashdot Mirror
You're end up in some call center and the agent will have no clue what you're talking about -- they will recommend clearing cookies, restarting the browser (and maybe switch to IE). The message will never get up the food chain. The only real way to get the message is to close your account and switch to a bank that takes sucurity seriously.
I can see were you would feeling the call center and customer service is worthless. Its sad to say call centers can only help with what they are trained with. I work at one of the largest banks in the world as a Tier III tech rep, and i know a lot more than they have can teach. The prob is for legal reasons there is only so much we can help a customer with. They can train any monkey to tell someone to delete cookies or add a fav site, but to really teach someone why something does not work right would cost these banks way to much money. Grant they have the money they just don't want to spend it. If some ones asks me why a cert says its wrong, 9 times out of 10 i tell them to check there date and time. but that one out of ten that this is not the prob, well that's a different story. If i was to say "well some one may have hacked the site" i would not only be fired but prob see my employer in court. Some are trained monkeys, some like myself have to pretend to know less than we do. Could i get a better job, not were i live i am sad to say. 30k a year to tell ppl how to use quiken and how to log in aint bad with no college. Oh and i always say use Firefox..lol Any reason, no, but if IE dont work, even if i know the prob, i cant fix it. Because the company does not see the risk worth it. If i mess up something on a customers pc, then we have to buy them a new one. And that stuff does happen.