If he just assumed that the caller was a moron then he is a moron. I am doing technical support and even if I admit that many users are stupid when it comes to computers, I never assume anyone as a moron and I hate when technical support guys take the attitude like they are gods of computing and all others are just stupid users. That is not my way to work at all.
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If he just assumed that the caller was a moron then he is a moron. I am doing technical support and even if I admit that many users are stupid when it comes to computers, I never assume anyone as a moron and I hate when technical support guys take the attitude like they are gods of computing and all others are just stupid users. That is not my way to work at all.