I couldn't agree more. We use TeamViewer to share desktops to watch the User behavior. When that isn't possible for some reason then we tell them to take a screen shot after each click, and paste every single screenshot into a Word document and send it over.
I couldn't agree more. We use TeamViewer to share desktops to watch the User behavior. When that isn't possible for some reason then we tell them to take a screen shot after each click, and paste every single screenshot into a Word document and send it over.
I was involved with a company who did this work on a Siberian Husky in 2007. CBS News in Colorado: http://www.cbs4denver.com/video/?id=28412@kcnc.dayport.com Triumph's website: http://triumphthedog.net/