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User: eleventypie

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  1. Re:Call your credit card company.... on Recourse For Poor Customer Service? · · Score: 1

    Well I got the following email today:

    Mr. Schlarb,

    I am following up on an issue that was brought to our attention at Dell's Corporate offices. I understand from your customer account logs that you ordered a computer several weeks ago and have not yet received it.

    Please let me know if you have still not received the system and if you would like a replacement computer, I will do all I can to expedite a replacement to you.

    Thank you,

    Mark
    SMB / ATG Executive Services
    Dell Inc.

    So I sent a reply asking for my money back 5 hours after receiving this email and got an out of office reply saying he wouldn't be around to check email.

    So awesome :-/

  2. Got a response from Dell! on Recourse For Poor Customer Service? · · Score: 1

    Well I just got an email from a Coporate Executive this morning who said he would expedite a replacement to me. I of course just asked for my money back and will be taking my business elsewhere.

    Thanks for everyones great ideas and help.

    -The Anyday

    [close your eyes, pray for plagues]

  3. Re:You can't be both, right? on Recourse For Poor Customer Service? · · Score: 1

    Yeah assuming things can be crazy but I am indeed in the US Army so his assumptions were/are correct.