Where I currently work, we use FrontRange (used to be Bendata) HEAT. We're actually using v5 for right now and will be upgrading to v8 over the weekend. We're severely behind. It's been in place for almost 6 years now and we've logged over 113k calls in the software. We're not using it to it's optimum performance though.
The software is pretty decent though. It allows you to break down trouble calls to go to different groups (say hardware, desktop support, developers, etc.) and allows the help desk to set priorities on trouble calls (say, a pri 1 for a downed server, but pri 3 for just a regular trouble call). Also allows users to keep track of their time that they spend on a call. It may not be the best software, but it's been getting the job done for us. I'm pretty happy with it.
Yes, that's right. I work for the City of Virignia Beach. I have been employed in the current department for about a year and half now, but I did work in the IT department for about 3 or so years. This is not too surprising that this came about, but it was a shock when we found out that we were being audited. The IT staff rarely kept track of who was given what, when. Nobody in the organization was prepared for anything like this. When I worked in the IT department, our standard office app was (and to this day is) Corel Suite 8. We decided to go with Corel over Microsoft because the site license was substantially cheaper than the MOLP for Microsoft Office. Yes, we do have copies of Office 97 and 2K, but each department had to buy a seat licence for every machine that was going to use it. Well, needless to say, some of the IT staffers made copies of the Office97 install CDs and handed them out to the Network Admins of the different departments so that they could install Office when needed. I have seen many Network Admins just go off and install Office as they see fit without buying a license for that PC. Granted, some of the machines had Word 6 or the like on them, so they already had a licence to install Office 97. (The departments were given Office97 upgrade and to officially use it the departments would have to go out and buy Works before they could legally install it.) Now this doesn't discuss other software, such as SQL Server (which we have a few installed) and the OS itself.
Well, needless to say, that being a Network Admin at my new job within this organization has been very stressful. We've had to inventory every machine and send the results back to our IT department so they can compile a list. We've also got to dig out old purchase orders and recipts to prove that we bought said software and how many licenses of it we actually own. After all is said and done, there's no telling what Microsoft will do to us if we don't match what they think we should have. We've got until November 27th to comply with Microsoft. So, until then, that's all that organization as a whole is focused on right now, making everybodies lives "so much fun." Thank you Microsoft.
I just thought that some of you would like to know what is going on from inside. There wasn't a lot of details in the newspaper article, so hopefully this will inform some of you guys. After all of the hell that I'm going through, I just hope someone else isn't this stupid to make a mistake like this.
Who in the hell does AOL think they are? Granted, millions of people use AIM and their 3rd party counterparts everyday. But, is AOL making any money off of AIM aside from their stupid banners they put in AIM? Last time I checked, they weren't charging for AIM, so what are they losing out in by letting 3rd party versions in? Is it because of the "security issue" that they've played out, time and time again? I highly doubt it. I'm sorry, but AIM doesn't have anything fancy over any of the other clients for both win32 and *nix. This just comes on the heels of AOL jacking someone's domain, AOLBeta.com. You can find the story here on Geeknews. AOL is junk, plain and simple. Down with AOL!
Ahhhh man, the good ol' days - days before I found about the internet and it's fields of pr0n. I remember spending hours... days... weeks... playing this game on local BBS's. Time was wasted taking and owning the little damned ANSI blips and also wasted time trying to resuce a blocky-looking princess in LORD. G'damn... those were the days.
Whoever took my childhood, please return it because it lost it's value.
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I love the sporks on the field. Wish I would have thought of it!
Where I currently work, we use FrontRange (used to be Bendata) HEAT. We're actually using v5 for right now and will be upgrading to v8 over the weekend. We're severely behind. It's been in place for almost 6 years now and we've logged over 113k calls in the software. We're not using it to it's optimum performance though. The software is pretty decent though. It allows you to break down trouble calls to go to different groups (say hardware, desktop support, developers, etc.) and allows the help desk to set priorities on trouble calls (say, a pri 1 for a downed server, but pri 3 for just a regular trouble call). Also allows users to keep track of their time that they spend on a call. It may not be the best software, but it's been getting the job done for us. I'm pretty happy with it.
Well, needless to say, that being a Network Admin at my new job within this organization has been very stressful. We've had to inventory every machine and send the results back to our IT department so they can compile a list. We've also got to dig out old purchase orders and recipts to prove that we bought said software and how many licenses of it we actually own. After all is said and done, there's no telling what Microsoft will do to us if we don't match what they think we should have. We've got until November 27th to comply with Microsoft. So, until then, that's all that organization as a whole is focused on right now, making everybodies lives "so much fun." Thank you Microsoft.
I just thought that some of you would like to know what is going on from inside. There wasn't a lot of details in the newspaper article, so hopefully this will inform some of you guys. After all of the hell that I'm going through, I just hope someone else isn't this stupid to make a mistake like this.
Taz757
Who in the hell does AOL think they are? Granted, millions of people use AIM and their 3rd party counterparts everyday. But, is AOL making any money off of AIM aside from their stupid banners they put in AIM? Last time I checked, they weren't charging for AIM, so what are they losing out in by letting 3rd party versions in? Is it because of the "security issue" that they've played out, time and time again? I highly doubt it. I'm sorry, but AIM doesn't have anything fancy over any of the other clients for both win32 and *nix. This just comes on the heels of AOL jacking someone's domain, AOLBeta.com. You can find the story here on Geeknews. AOL is junk, plain and simple. Down with AOL!
It's a big colocation facility.
... I thought that post said something about a being a big chocolate facility! Wonder if they know anybody that works at Mars? :)
Phew! I read the above as "It's a big colonization facility". I thought the colonization had already begun...
Damn
Whoever took my childhood, please return it because it lost it's value.